Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Akash Kumar Lala

HYDERABAD

Summary

Dynamic Store Manager at Apeejay Surrendra Park Hotels Ltd, skilled in employee training and inventory management. Proven track record in enhancing customer satisfaction and driving sales through effective promotional strategies. Adept at team management and problem resolution, fostering a collaborative environment that boosts performance and loyalty.

Overview

3
3
years of professional experience

Work History

Store Manager

Apeejay Surrendra Park Hotels Ltd
Hyderabad
01.2025 - Current
  • Trained new staff on customer service protocols and store policies.
  • Assisted customers with inquiries and provided product recommendations.
  • Organized promotional displays to enhance product visibility and appeal.
  • Monitored cash register operations for accuracy during transactions.
  • Coordinated team schedules to ensure adequate staffing throughout shifts.
  • Recruited, trained and supervised new employees.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Resolved customer complaints in a timely manner.
  • Created weekly work schedules for store personnel.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Managed daily banking activities such as deposits and withdrawals.
  • Updated and maintained store signage and displays.
  • Prepared monthly reports on sales figures, expenses, profits.

Customer Service Representative

Spago Foods Pvt Ltd
Hyderabad
11.2022 - 01.2025
  • Assisted customers with inquiries and provided accurate product information.
  • Processed transactions efficiently using point-of-sale systems.
  • Collaborated with team members to improve service delivery processes.
  • Educated customers on promotions and loyalty programs effectively.
  • Demonstrated product features to enhance customer understanding and satisfaction.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Education

B.com -

BAM Degree College
Hyderabad
04-2023

CEC -

Vishwabharathi Jr.College
Hyderabad
04-2019

High School Diploma -

Telangana Model School
Hyderabad
04-2017

Skills

  • Employee training
  • Visual merchandising
  • Cash handling
  • Inventory management
  • Sales reporting
  • Customer service
  • Team management
  • Staff scheduling
  • Problem resolution
  • Promotional strategies
  • Loss prevention
  • Sales analysis
  • Customer feedback analysis
  • Work Planning and Prioritization
  • Leadership development
  • Multitasking and organization
  • Customer service management

Accomplishments

  • Best employee at Spago Foods Pvt. Ltd. and Apeejay Surrendra Park Hotels Ltd

Languages

Hindi
First Language
Telugu
Proficient (C2)
C2
English
Proficient (C2)
C2

Timeline

Store Manager

Apeejay Surrendra Park Hotels Ltd
01.2025 - Current

Customer Service Representative

Spago Foods Pvt Ltd
11.2022 - 01.2025

B.com -

BAM Degree College

CEC -

Vishwabharathi Jr.College

High School Diploma -

Telangana Model School

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Akash Kumar Lala