Akash Kumar Rajek

- Leading a team of 5 and SPOC of the enterprise key accounts

- Generating Revenues and responsible for account receivables, upselling and cross selling to the existing customers handling the major revenue generating customers

- Understanding new requirements of customers creating the relevant documents for the feasibility check

- Collaborate cross functionally with Engineering, QA, Product Management, to ensure Customer queries, and escalations are resolved on time for better customer experience.

-Leading a team and SPOC of the strategic accounts

-Resolve customer queries, issues with the help of internal team and provide the solution

-Weekly meeting with client stakeholders to discuss the ongoing progress and feedback

-Coordination with internal teams members to ensure on time completion of customer deliverable Improved the SLA % of the support and resolution from 40% in Jan 21 to 95% in April 21 onwards

- NPS of 8.5 and CSAT 4.7 with 17% response rate

-Demo of the FT product portfolio to the customer

-On-boarding new clients into FT’s platform and implementing FT’s offerings to help clients to solve their logistics problems, on-boarded 30+ clients in 1.5 years

-Understanding client requirements and map client business process into Freight Tiger Platform

-Handling strategic clients, managing customer escalations and queries

-Developing Growth Strategies and Product expansion Plans, managing relationships with existing clients and acquiring new clients with the referrals from existing clients

-Responsible for company’s 10% annual revenue of INR 3 millionand collecting account receivables Analyzing client’s data, providing deep insights of their transactional data to improve their logistics

-Led a team of 15 Peopleresponsible for customer service in Delhi-NCR for 1500+ clients to generate monthly service revenue of 30 lakhs

-Keeping track of individual’s performance weekly, monthly and annual appraisal review of the team

-Worked in alliance with sales team and 50+ distributors to achieve the company’s monthly target

-Use of MSD CRM, and generate daily, weekly, and monthly reports for the review with management team

-Recruitment and training of people for North India Service team, recruited 40+ individuals in 2 years