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Associate Principal Engineer

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After years of driving results within the BPO industry, I am bringing my corporate operational expertise directly to you. I specialize in high-stakes Customer Service and Sales, having represented major Telecommunications providers in both the US and UK markets.
I am highly skilled in handling high-volume interactions while maintaining customer satisfaction and meeting performance targets. I am also proficient in using CRM tools to manage customer data, track cases, and streamline workflows efficiently.

A professional with a strong foundation in process improvement and risk assessment, demonstrating exceptional decision-making autonomy and crisis handling acumen. Known for setting clear goals and providing constructive criticism, fostering an environment of continuous improvement. Committed to leveraging tolerance and patience to enhance team dynamics and drive organisational success.

Actuarial analytics professional with 6 years of experience supporting Property & Casualty pricing through robust data engineering, model development, and automation. Strong hands-on experience migrating SAS-based pricing models to Python and building scalable analytics solutions. Advanced skills in SQL, Snowflake, and ETL automation, enabling Zero-Touch reporting and efficient actuarial workflows. Adept at partnering with pricing actuaries to translate actuarial methodologies into reliable, cloud-based analytics and reporting solutions.

Experienced Professional of 11 years with a proven track record in designing, implementing, and maintaining robust security systems and controls. Expertise in project management, Azure DevOps automation, and agile methodologies to enhance cross-functional collaboration and operational efficiency. Skilled in vulnerability assessment, IAM, domain management, and email security protocols such as SPF/DKIM/DMARC. Demonstrated success in auditing networks, managing IT security projects, and delivering comprehensive training on cloud technologies.

Management student pursuing MSc in International Management at University of Southampton, with a BBA in International Business from Bennett University. Completed internships at IFF and Insecticides Ltd., gaining expertise in data analysis, teamwork, and strategic communication. Proven leadership skills demonstrated through university event participation and social media management. Strong interest in business strategy, human resources, and management consulting, with a focus on continuous professional development.

Results-driven Senior Data Analyst with a strong track record of delivering business impact through data-driven insights, operational analytics, and BI solutions. Experienced in optimizing reporting frameworks, improving data quality, and enabling stakeholder decision-making through structured analysis, prioritization, and scalable analytics solutions.

Customer-focused and empathetic support specialist with 8 years of experience in international voice and remote support environments. Adept at handling complex customer interactions, resolving disputes, and delivering high-quality service across email, chat, and call channels. Proven track record of exceeding CSAT and SLA targets through clear communication, active listening, and prompt decision-making. Skilled in using AI-powered tools to streamline workflows and enhance customer experience. Committed to continuous improvement and maintaining professionalism under pressure.

 Qualified Senior Developer with solid background in all aspects of software development life cycle and fostering client relationships. Demonstrated expertise in managing complex tasks and delivering impactful results in high-pressure environments. Proven ability to leverage analytical skills and team collaboration to achieve organizational goals. 

AI/ML Engineer pursuing a Master’s at George Mason University with 3+ years of experience in application development, and AI-driven solution building. Skilled in developing machine learning and deep learning models using Python, TensorFlow, and PyTorch. Experienced in NLP, computer vision, and building end-to-end ML applications that solve real-world problems

Results-driven Application Development Analyst with 6.5 years of expertise in back-end development, dedicated to optimizing complex processes and delivering innovative solutions. Proficient in requirements analysis, demonstrating strong skills in Agile methodologies and continuous integration practices. Experienced in collaborating with clients to address their needs, ensuring timely delivery of high-quality projects. Committed to excellence and ready to contribute to a dynamic development team as a PL/SQL Developer with expertise in Oracle APEX, UNIX Shell scripting and Jenkins.

Akash Maurya

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Application Development Analyst

Application Development Associate

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Bachelor of Technology -

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Application Development Analyst

Application Development Associate

Bachelor of Technology -

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