Akash Neil Sonar
Kolkata
Summary
Experienced business development leader with a proven track record of 12 years in driving operational success and revenue growth. Adept at acquiring new clients, negotiating contracts, and possessing exceptional interpersonal communication skills, relationship-building abilities, and team leadership. Results-driven and proactive, consistently surpassing sales and revenue targets.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Operations Team Leader
SCCPL . (ELD Mandate)
Kolkata
05.2022 - Current
- Successfully established online store presence on Amazon and other prominent marketplaces, driving significant revenue growth and expanding company's customer base.
- Call Closures for transfers made by team of 11 members for products and plans pitched to customers.
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Gained strong leadership skills by managing projects from start to finish.
- Demonstrated strong organizational and time management skills while managing multiple projects.
COO
Ecom Retails
Kolkata
08.2020 - 10.2020
- Collaborated with cross-functional departments to optimize workflow and enhance communication channels.
- Boosted operational efficiency by streamlining processes and implementing cost-saving measures.
- Negotiated key partnerships with vendors, suppliers for improved collaboration and resource allocation.
Senior Business Development Manager
Whole9yards USA LLC
Kolkata
10.2019 - 08.2020
- Consistently exceeded quotas through penetration of new accounts.
- Negotiated and closed long-term agreements with new clients in assigned territories.
- Created reports and presentations detailing business development activities.
- Applied strategic negotiation and sales closing skills to bring in 43 new accounts in 3 months.
Assistant Customer Service Manager
Ergode IT services Pvt Ltd.
Kolkata
05.2015 - 10.2019
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Developed documentation and logs of implemented solutions and generated and submitted weekly and monthly reports.
- Created and enhanced call sequencing flows and scripts to enhance team performance.
- Supported Team leaders managing over 11 team members resolving 500+ customer issues every day.
Customer Care Associate
Intrasoft Technologies Ltd.
Kolkata
11.2012 - 04.2015
- Followed up on outstanding issues to complete resolutions and maintain customer satisfaction.
- Fielded inquiries via email and calls to offer immediate assistance with customers' needs.
- Resolved service failures for existing customers, including coordinating return appointments and referrals to specialists.
- Contributed to continuous improvement team-wide by collecting data on calls and giving managers knowledgeable feedback.
- Assisted inbound callers with payment information and support by skillfully operating multiple administrative systems.
- Maintained good call control to quickly uncover questions and keep call times low.
- Coordinated logistics and verified equipment shipment pricing and availability.
- Answered average of 70 calls and more than 50 emails per day, addressing customer inquiries, solving problems and providing product information.
Education
Bachelor of Commerce -
Manav Bharti University
India 03.2014 - 03.2016
Higher Secondary Education
Don Bosco School Liluah
India 04.2007 - 04.2008
Secondary
Don Bosco School Liluah
India 04.2005 - 04.2006
Skills
Verbal & Written communication
Vendor Management
Performance Metrics
Account Management
Product & Service Sales
Cold Calling
Team Management
Vendor management
Quality control
Account management
Performance metrics
Cold Calling
Product And Service Sales
Order Management
Team member training
Quality assurance
Personal Information
Father's Name: Narayan Kumar Sonar
Date of birth: 14th October 1987.
Date: As of today
Place: Kolkata.
Timeline
Operations Team Leader
SCCPL . (ELD Mandate)
05.2022 - Current
COO
Ecom Retails
08.2020 - 10.2020
Senior Business Development Manager
Whole9yards USA LLC
10.2019 - 08.2020
Assistant Customer Service Manager
Ergode IT services Pvt Ltd.
05.2015 - 10.2019
Bachelor of Commerce -
Manav Bharti University
03.2014 - 03.2016
Customer Care Associate
Intrasoft Technologies Ltd.
11.2012 - 04.2015
Higher Secondary Education
Don Bosco School Liluah
04.2007 - 04.2008
Secondary
Don Bosco School Liluah
04.2005 - 04.2006