Akash Neil Sonar
Kolkata
Summary
Experienced business development leader with a proven track record of 12 years in driving operational success and revenue growth. Adept at acquiring new clients, negotiating contracts, and possessing exceptional interpersonal communication skills, relationship-building abilities, and team leadership. Results-driven and proactive, consistently surpassing sales and revenue targets.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Operations Team Leader
SCCPL . (ELD Mandate)
Kolkata
05.2022 - Current
- Successfully established online store presence on Amazon and other prominent marketplaces, driving significant revenue growth and expanding company's customer base.
- Call Closures for transfers made by team of 11 members for products and plans pitched to customers.
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Gained strong leadership skills by managing projects from start to finish.
- Demonstrated strong organizational and time management skills while managing multiple projects.
COO
Ecom Retails
Kolkata
08.2020 - 10.2020
- Collaborated with cross-functional departments to optimize workflow and enhance communication channels.
- Boosted operational efficiency by streamlining processes and implementing cost-saving measures.
- Negotiated key partnerships with vendors, suppliers for improved collaboration and resource allocation.
Senior Business Development Manager
Whole9yards USA LLC
Kolkata
10.2019 - 08.2020
- Consistently exceeded quotas through penetration of new accounts.
- Negotiated and closed long-term agreements with new clients in assigned territories.
- Created reports and presentations detailing business development activities.
- Applied strategic negotiation and sales closing skills to bring in 43 new accounts in 3 months.
Assistant Customer Service Manager
Ergode IT services Pvt Ltd.
Kolkata
05.2015 - 10.2019
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Developed documentation and logs of implemented solutions and generated and submitted weekly and monthly reports.
- Created and enhanced call sequencing flows and scripts to enhance team performance.
- Supported Team leaders managing over 11 team members resolving 500+ customer issues every day.
Customer Care Associate
Intrasoft Technologies Ltd.
Kolkata
11.2012 - 04.2015
- Followed up on outstanding issues to complete resolutions and maintain customer satisfaction.
- Fielded inquiries via email and calls to offer immediate assistance with customers' needs.
- Resolved service failures for existing customers, including coordinating return appointments and referrals to specialists.
- Contributed to continuous improvement team-wide by collecting data on calls and giving managers knowledgeable feedback.
- Assisted inbound callers with payment information and support by skillfully operating multiple administrative systems.
- Maintained good call control to quickly uncover questions and keep call times low.
- Coordinated logistics and verified equipment shipment pricing and availability.
- Answered average of 70 calls and more than 50 emails per day, addressing customer inquiries, solving problems and providing product information.
Education
Bachelor of Commerce -
Manav Bharti University
India 03.2014 - 03.2016
Higher Secondary Education
Don Bosco School Liluah
India 04.2007 - 04.2008
Secondary
Don Bosco School Liluah
India 04.2005 - 04.2006
Skills
Verbal & Written communication
Vendor Management
Performance Metrics
Account Management
Product & Service Sales
Cold Calling
Team Management
Personal Information
Father's Name: Narayan Kumar Sonar
Date of birth: 14th October 1987.
Date: As of today
Place: Kolkata.
Timeline
Operations Team Leader
SCCPL . (ELD Mandate)
05.2022 - Current
COO
Ecom Retails
08.2020 - 10.2020
Senior Business Development Manager
Whole9yards USA LLC
10.2019 - 08.2020
Assistant Customer Service Manager
Ergode IT services Pvt Ltd.
05.2015 - 10.2019
Bachelor of Commerce -
Manav Bharti University
03.2014 - 03.2016
Customer Care Associate
Intrasoft Technologies Ltd.
11.2012 - 04.2015
Higher Secondary Education
Don Bosco School Liluah
04.2007 - 04.2008
Secondary
Don Bosco School Liluah
04.2005 - 04.2006
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