AKASH SRIKUMAR

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Assisted customers by answering questions and responding to inquiries.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer calls and emails to answer questions about products and services.
• Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.

AIR INDIA/AIR INDIA EXPRESS

· Check Departure Flight for Equipment type, Registration, Capacity, Book load.

· Check-in passengers by issuing Boarding pass and Baggage tag.

· Tallying passenger’s baggage in Baggage Make-up Area (BMA).

· Board the passengers using KIOSK/Reconsilation Sheet.

· Handle passenger queries and redress passenger grievance

· Preparing General Declaration, Manifest & other onboard documents.

· Check Arrival Flight regarding the Load, Frequent Flyers, Special handling passengers, Baggage not seen for transfer passengers, Cargo, Baggage details and the estimated time of arrival.

SALAM AIR

· Manually Check-in passengers by issuing Manual Boarding passes and Manual Tags.

· Manually tallying passenger registered baggage in Baggage Make-up Area.

· Manually board the passengers using a Reconciliation Sheet,Seat Map and accept Passenger Manifest

CHARTERED FLIGHT

· Manually issue Boarding passes and Manual Baggage Tags.

· Preparing General Declaration, Manifest & other documents.

· Co-ordinate with ATC Tower and getting clearance for the Departure.

· Co-ordinate with Ramp Agents to successfully store,remove and transport customer baggage.

• Introduced higher standards for customer service and increased efficiency by streamlining operations.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Followed through with client requests to resolve problems.
• Monitored customer service operations to assess agent performance and provide feedback.
• Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
• Kept accurate records to document customer service actions and discussions.
• Created and reviewed invoices to confirm accuracy.
• Negotiated contracts with outside carriers to minimize costs to company and customers.
• Arranging Boarding passes and Manual Baggage Tags.
• Preparing General Declaration, Manifest & other documents.
• Co-ordinate with ATC Tower and getting clearance for the Departure by clearing the payment,submitting General Declaration & Manifest