Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Timeline
Generic

Akbar Ali

Gurugram

Summary

Results-driven Customer Support Specialist with expertise in managing customer inquiries and complaints, troubleshooting technical issues, and maintaining high levels of customer satisfaction. Proven ability to streamline operations and enhance customer experiences through process improvement. Possesses strong problem-solving skills and an empathetic communication style. Adept at quickly learning new technologies.

Overview

5
5
years of professional experience

Work History

Customer Support Specialist

Bijak
Gurugram
08.2023 - Current
  • Responded to customer emails and phone calls promptly, courteously, and professionally.
  • Investigated customer complaints regarding product quality or service rendered.
  • Maintained up-to-date knowledge of company products, services, policies, and procedures.
  • Created detailed reports on customer feedback for management review.
  • Recorded all customer interactions into the database system accurately and completely.
  • Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
  • Collaborated closely with other departments such as sales or marketing to resolve complex customer issues quickly and efficiently.
  • Assisted in developing training materials related to new products or services being released.

Senior Customer Service Representative

Ferns N Petals
Gurugram
02.2021 - 05.2023
  • Conducted customer service training for new hires.
  • Provided customer service to international clients from multiple countries.
  • Provided technical support to customers via phone, email, and chat.
  • Resolved escalated customer complaints in a timely manner.
  • Responded promptly to inquiries from customers about products or services.
  • Handled difficult situations with tact, diplomacy, and professionalism.
  • Responded to incoming emails, phone calls, and letters from customers in multiple countries.
  • Maintained detailed records of customer interactions and transactions.

Customer Delight Associate

Jindal X
Gurugram
06.2019 - 10.2019
  • Reported any discrepancies or errors in pricing or inventory levels to management.
  • Helped customers locate items within the store using the inventory system.
  • Assisted customers with selecting items and answering questions about products.
  • Provided customer service support for inquiries, complaints, and returns.

Education

Bachelor of Arts - English Language And Literature

Dr. Br. Ambedkar University
Agra
03-2020

Skills

  • Customer service excellence
  • Technical Troubleshooting
  • Complaint Handling
  • Support SOP Writing
  • Payment Processing
  • Computer Diagnostics
  • System optimization
  • User Training
  • Online Chat Support

Affiliations

DAW Music Programming:

  • Proficient in Digital Audio Workstation (DAW) music programming, with experience in creating, editing, and producing high-quality audio tracks.
  • Skilled in using advanced music production software, contributing to a keen sense of timing, rhythm, and creativity.

Vocalist & Live Performances:

  • Experienced vocalist with a strong background in live stage performances, demonstrating confidence and the ability to engage large audiences.
  • Performed in various live events, showcasing strong communication skills and the ability to perform under pressure.

Painting:

  • Creative artist with experience in painting, bringing a unique perspective to visual storytelling and attention to detail.
  • Developed strong artistic skills through painting, which enhances creativity and the ability to think outside the box.

Accomplishments

  • Star Performer Awards: Recognized multiple times by the Vice President for exceptional performance, demonstrating consistent excellence in achieving and surpassing targets.
  • Certificate of Excellence: Awarded a certificate for consistently exceeding performance targets, reflecting a strong commitment to company goals and a high level of professional achievement.
  • Leadership Recognition: Earned a leadership role through demonstrated ability to inspire and guide teams, driving success and fostering a collaborative work environment.

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2
Bengali
Intermediate (B1)
B1

Timeline

Customer Support Specialist

Bijak
08.2023 - Current

Senior Customer Service Representative

Ferns N Petals
02.2021 - 05.2023

Customer Delight Associate

Jindal X
06.2019 - 10.2019

Bachelor of Arts - English Language And Literature

Dr. Br. Ambedkar University
Akbar Ali