Akbar Ali
Hyderabad
Summary
Dynamic Customer Service Associate with a proven track record at Accenture, excelling in technical support and troubleshooting. Skilled in complaint resolution and effective communication, I consistently deliver timely solutions, enhancing customer satisfaction. Adept at using Microsoft Office and fostering team collaboration, I drive results and improve service quality in fast-paced environments.
Overview
9
9
years of professional experience
Work History
IT Customer Service Associate
Accenture
Hyderabad
02.2022 - Current
- Provided technical support to customers via chat, email and phone
- Troubleshot and Resolving technical issues related to network, hardware and softwares
- Assisted customers with settings up hardware and softwares
- Documented all Customer interactions in the help desk ticketing system
- Escalated complex issues to high-level support teams as needed
- Maintained customer satisfaction by providing timely and effective solutions to technical issues
- Participated in team meetings and provided feedback to improve the support process
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
Travel Advisor
Teletext holidays.co.uk
11.2018 - 02.2021
- Travel Advisor have client focused job(B2C) excellent customer service skills are required
- Handling Inbound calls and make them understand how our product is different from other Companies
- Establish and maintain a rapport with the clients and to know about customer satisfaction
- Meet monthly sales target for income and booking conversion.
Customer Service Associate
Tech Mahindra India
04.2017 - 12.2017
- Company Overview: Tech Mahindra Limited is an Indian multinational provider of information technology, networking Company
- Tech Mahindra Limited is an Indian multinational provider of information technology, networking Company
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Greeted customers and identified their needs.
Customer Service Associate
Sutherland Global Services
04.2016 - 06.2017
- Attract potential customers by answering their calls regarding products and services questions
- Provide them with information to address inquiries regarding products and services
- Resolve customer complaints via phone, email, mail, or Use telephones to reach out to customers and verify account information
- Attending escalation calls apart from taking normal calls of Enquiry, Service Request and Complaints.
Education
B.com - Computers
Nava Chaitanya Degree College
Hyderabad, IndiaSkills
- Microsoft Office proficiency
- Operating systems expertise
- Technical support and troubleshooting
- Customer documentation and feedback
- Software installation and setup
- Complaint resolution techniques
- Team collaboration skills
- Effective communication skills
- Time management strategies
- Problem solving and analysis
- Quality assurance practices
Personal Information
- Date of Birth: 01/24/95
- Nationality: Indian
Timeline
IT Customer Service Associate
Accenture
02.2022 - Current
Travel Advisor
Teletext holidays.co.uk
11.2018 - 02.2021
Customer Service Associate
Tech Mahindra India
04.2017 - 12.2017
Customer Service Associate
Sutherland Global Services
04.2016 - 06.2017
B.com - Computers
Nava Chaitanya Degree College
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