Akbar Ali K

Key Responsibilities:

• Managing a unit with 40 members.
• Managing 4 Screen property with 555 seat capacity theater.
• Monitored daily operations, ensuring efficiency, accuracy and compliance with policies and procedures.
• Assisted in developing operational plans and strategies to meet organizational objectives.
• To supervise Front of House Staff, ensuring a high level of customer service is always provided.
• To be involved in recruitment and training of staff Manage receiving storage and handling of products to specification.
• Preparation of Sale chart for previous & current day sales & Maintaining store opening and closing checklist
• Taking care facility management and Housekeeping.
• Provided guidance to staff on operational matters, resolving issues as they arise.
• Analyzed data to identify areas for improvement in operational performance and costs.
• Meeting monthly budget targets by controlling cash within guidelines
• Comply with and maintain health, safety, and hygiene standards.
• Taking care of Food and Beverage department. Demand Forecasting to appropriately schedule the Stock.

General Responsibilities

• Being present in the customer areas during shift hours to meet the patrons, assist and address their concerns/escalations to complete satisfaction.
• Driving implementation of all the operations processes as per the SOPs to improve the quality of services with integrity and sincerity.
• Highlighting critical concerns to the Unit Head immediately and following up to closure.
• Ensuring the complete team properly groomed and briefing them in each shift by following the set briefing process religiously. Guiding and motivating team with effective action plan to achieve the set targets and maintain high standards of service.
• Ensuring safety and security of the property by supervising Frisking done by Security, and maintenance of entries of various goods/items/vendors etc. that come in the property.
• Adhering to People Practices and policies by ensuring effective rostering and engagement activities to keep the employees motivated to have positive work environment.

F&B Responsibilities: (Miraj Cinemas)

• Maintaining Cost of Goods sold as per the defined budgets.
• Checking the control points and analyzing the reasons to minimize the wastages and pilferage's through innovative initiatives.
• Ensuring all the inventory processes are followed in managing the consumable and non-consumable items
• Coordinating with the concerned stakeholders for timely delivery of the all the items to avoid any kind of stock out situation

Training Responsibilities: (Miraj Cinemas)

• Conducting trainings and certifications for all the team members at the Cinema as per the Training Calendar and Process Training Plan,
• Driving training all the Housekeeping (HK) staff on all processes for Cleanliness and Hygiene:
• Preparing monthly training (Initial Training & Follow Up) plan for all the existing and new resources in HK team
• Ensuring delivery of trainings as per the plan from all the stakeholders including self.
• Maintaining training material, formats & training records for staff.
• Supervising execution of Cleanliness and Hygiene processes by
• Assessing HK Supervisor's and team's performance against the trainings provided.
• Providing inputs to UH for Monthly HK Agency feedback meetings to improve HK services.
• Ensuring that Fire Safety and First Aid trainings are conducted for 100% of the staff present at the cinema every month.
• Prepares the weekly schedule for all team members and publishes the same to all stakeholders.

Box Office Responsibilities: (Miraj Cinemas)

• Ensuring budgeted customers register with Club Cinepolis at the Box Office.
• Addressing all the queries from patrons related to Club Cinepolis membership, redemption, and usage of cards.
• Validating the programming schedule and getting it acknowledged by the unit head as well before it is open to customers.
• Ensures 100% compliance with all internal and regulatory processes related to selling movie tickets at the Box Office.

Key Responsibilities:

• Managing a team of 50 members - including 3 managers, 4 supervisors, Store & Brand image.
• Managing 8 Screen property with 1545 seat capacity theater.
• Monitored daily operations, ensuring efficiency, accuracy and compliance with policies and procedures.
• Assisted in developing operational plans and strategies to meet organizational objectives.
• To supervise Front of House Staff, ensuring a high level of customer service is always provided.
• To manage and communicate staff roaster, ensuring adequate resources for Box Office, Kiosk and Ushering Assess customer service in the store; plan and execute improvements.
• To be involved in recruitment and training of staff Manage receiving storage and handling of products to specification.
• Preparation of Sale chart for previous & current day sales & Maintaining store opening and closing checklist
• Taking care facility management and Housekeeping.
• Provided guidance to staff on operational matters, resolving issues as they arise.
• Analyzed data to identify areas for improvement in operational performance and costs.
• Developed and maintained effective relationships with internal departments and external stakeholders.
• Managing the HK Chemical.
• Meeting monthly budget targets by controlling cash within guidelines
• Comply with and maintain health, safety, and hygiene standards.
• Taking care of Food and Beverage department. Demand Forecasting to appropriately schedule the Stock.

• Launch New Outlets of Goli Soda in Chennai at 4 different locations.
• Managing a 4 Outlets which comprises of 16 team members, Store & Brand image.
• Managing Sale with Swiggy and Uber through Online.
• Demand Forecasting to appropriately schedule the Stock.
• Preparing Daily Sale, Wastage, OOS report and Inventory Reports.
• Receiving the stock and distributing it to all outlets as per the sale. Arranging Weekly meeting to communicate key information.

• Managing a team of 15 members, Store & Brand image
• Model & assist Team members to learn customer’s needs.
• Inventory management
• Restaurant Profit & Loss management
• Advertising and marketing of restaurant brand
• Ensure a safe, harassment‑free work environment for team members.
• Assess customer service in the store; plan and execute improvements.

• Managing a team of 10 members, Store & Brand image
• Model & assist Team members to learn customer’s needs.
• Ensure a safe, harassment‑free work environment for team members.
• Assess customer service in the store; plan and execute improvements.
• Manage receiving storage and handling of products to specification.
• Preparation of Sale chart for previous & current day sales & Maintaining store opening and closing checklist
• Meeting monthly budget targets by controlling cash within guidelines
• Keen focus on product quality delivered.