Akbar Shaikh
Relationship Manager
Vashi
Summary
Innovative Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge regarding risk management. Experienced Senior Customer Service Representative with a strong background in client-facing roles, verification processes, and collections. Proven ability to acquire and retain business opportunities. Highly self-motivated and knowledgeable individual.
Overview
19
19
years of professional experience
4
4
Languages
Work History
Relationship Manager - Lead Generation for Mahindra 4-Wheel Vehicles
Hansa Direct
- Current
- Develop and implement lead generation strategies targeting potential customers interested in Mahindra 4-wheel vehicles
- Build and nurture client relationships to understand their needs and preferences, offering customized solutions to drive sales
- Collaborate with marketing teams to create compelling campaigns and promotional materials, attracting prospects
- Conduct market research and analysis to identify new opportunities and stay abreast of industry trends
- Track and report sales metrics, including lead conversion rates, to evaluate the effectiveness of lead generation efforts
- Provide excellent customer service throughout the sales process, ensuring customer satisfaction and retention.
Senior Customer Care Service Executive
WNS Global Services (Travel Portal)
08.2019 - 08.2021
- Rescheduled passenger flights and managed flight assignments based on passenger needs
- Monitored passenger travel profiles and addressed complaints effectively
- Supported daily operations and implemented process improvements
- Conducted process knowledge tests and provided constructive feedback to the team
- Facilitated daily team huddles, emphasizing a process-driven approach during critical periods
- Encouraged continuous learning among team members.
- Implemented new training programs for junior staff members, improving overall team performance
- Managed challenging client situations with professionalism, resolving issues and maintaining positive relationships
Senior CSR
Sutherlands Global Services
10.2016 - 06.2019
- Handled technical inquiries from USA customers regarding internet, phone, and TV services
- Managed AT&T account-related issues and ensured timely resolution
- Provided updates and reports as necessary
- Supported administrative tasks for operations management.
Senior CSR
HSBC Electronic Data Processing India Private Limited
08.2014 - 02.2016
- Assisted UK customers with banking issues and complaints resolution
- Achieved weekly, monthly, and yearly targets while fostering team morale
- Built strong customer relationships to enhance company goodwill
- Proactively suggested improvements during client interactions.
Senior CSR-Fraud Department
Intelenet Global Services Limited
02.2009 - 07.2014
- Handled inbound calls from US customers regarding credit history and disputed transactions
- Managed fraud-related issues and contributed to retention and growth strategies
- Provided regular reports to the management team
- Coordinated with clients to ensure timely updates and compliance with guidelines.
01.2005 - 01.2008
- Self-employed, handling family business
Education
HSC Passed from Mumbai University - undefined
Skills
Coordination
Team Management
Relationship building and management
Fluent in English, Hindi, Urdu
Relationship Building
Personal Information
- Date of Birth: 07/03/81
- Marital Status: Married
Cricket, Singing, Traveling
Participating in Indian Idol was a fantastic experience.
Cricket serves as my stress buster, bringing me happiness.
Traveling for relaxation and meeting new people is truly refreshing.
Timeline
Senior Customer Care Service Executive
WNS Global Services (Travel Portal)
08.2019 - 08.2021
Senior CSR
Sutherlands Global Services
10.2016 - 06.2019
Senior CSR
HSBC Electronic Data Processing India Private Limited
08.2014 - 02.2016
Senior CSR-Fraud Department
Intelenet Global Services Limited
02.2009 - 07.2014
01.2005 - 01.2008
Relationship Manager - Lead Generation for Mahindra 4-Wheel Vehicles
Hansa Direct
- Current