Akberul Hoda
Nodal Officer Ranchi Airport (AIASL)
Ranchi
Summary
Hardworking Manager with a background of 16+ years in Airline services, managing local regional national airline services. Focused on customer services as well as streamlining and operations to promote organizational efficiency. Motivational team leader with strengths in cultivating and maintaining high-performance teams.
Overview
21
21
years of professional experience
Work History
Nodal Officer Ranchi Airport
AI Airport Services Ltd.
Ranchi
08.2024 - Current
- Company Overview: (Air India, Alliance Air, Vistara Airline, Air Asia India & All Non- scheduled airline (NOSP) at Ranchi Airport.
- Build and maintain an efficient operation team.
- Coordinate and interact with various Government agencies. (ATC, AAI, DGCA, BCAS etc.
- Preparing daily basis flight reports and coordinating with other concerned departments to achieve OTP and safe operation.
- Lead and motivate operational staff to carry out their duties according to the requirements of the airlines.
- (Air India, Alliance Air, Vistara Airline, Air Asia India & All Non- scheduled airline (NOSP) at Ranchi Airport.
Station In Charge Dibrugarh (DIB) Airport
AI Airport Services Ltd.
Dibrugarh
04.2023 - 08.2024
- Company Overview: (Air India, Alliance Air, Vistara Airline, & All Non- scheduled airlines (NOSP) at Dibrugarh Airport.
- Build and maintain an efficient operation team.
- Coordinate and interact with various Government agencies. (ATC, AAI, DGCA, BCAS etc.
- Preparing daily basis flight reports and coordinating with other concerned departments to achieve OTP and safe operation.
- Lead and motivate operational staff to carry out their duties according to the requirements of the airlines.
- (Air India, Alliance Air, Vistara Airline, & All Non- scheduled airlines (NOSP) at Dibrugarh Airport.
Nodal Officer Ranchi Airport
AI Airport Services Ltd.
Ranchi
03.2022 - 04.2023
- Company Overview: (Air India, Alliance Air, Vistara Airline, Air Asia India & All Non- scheduled airline (NOSP) at Ranchi Airport.
- Build and maintain an efficient operation team.
- Coordinate and interact with various Government agencies. (ATC, AAI, DGCA, BCAS etc.
- Follow-up with airlines and passengers on incidents to provide closer and recovery service if necessary.
- (Air India, Alliance Air, Vistara Airline, Air Asia India & All Non- scheduled airline (NOSP) at Ranchi Airport.
Airline Relationship Manager
Air India Sats Pvt. Ltd.
09.2012 - 09.2021
- Company Overview: (Air India, Singapore Airlines, Vistara Airlines, Philippine Airlines, IGI Airport T3)
- Lead and motivate operational staff to carry out their duties according to the requirements of the airlines.
- Build and maintain an efficient operation team.
- Lead, Organize and motivate staff, and Monitor staff performance.
- Follow-up with airlines and passengers on incidents to provide closer and recovery service if necessary.
- Coordinate and interact with various Government agencies. (ATC, AAI, DGCA, BCAS etc.
- Responsible for Passenger documentation and Passport checks as per the guidelines of the immigration authority.
- Assisting passengers in the Departure Area during Check-in and Security check.
- Assisting passengers at the departure boarding Gate.
- Preparing daily basis flight reports and coordinating with other concerned departments to achieve OTP and safe operation.
- (Air India, Singapore Airlines, Vistara Airlines, Philippine Airlines, IGI Airport T3)
Turnaround Coordinator
Saudi Arabia Ground Services
09.2016 - 12.2016
- Company Overview: (Jeddah International Airport)
- Manage the off-loading/ loading procedures of aircraft.
- Manage the full turnaround of aircraft, coordinating resources and processes.
- Apply best practices to be safe, punctual and commercially successful in turnaround services.
- (Jeddah International Airport)
Customer Service Associate
Neha Aviation Pvt. Ltd.
11.2009 - 09.2012
- Company Overview: (Air India IGI Airport T3)
- As a Service Controller
- Check-in counter
- Boarding Cheek Sheet
- Making EBT, MCO, FIM, L/R, BGR, Boarding announcement etc.
- (Air India IGI Airport T3)
Senior Faculty
Lakhotia Computer Centre
08.2004 - 08.2006
- To teach the students about Fundamental Operating Systems.
- Microsoft office.
Education
BTEC I Higher National Certificate - Aviation Hospitality and Travel Management
Frankfinn Institute of Air Hostess Training
Pune, Maharashtra 08.2008 - 8 2009
Bachelor of Science - Zoology
Anugrah Narayan College
Patna, Bihar 03.2004 - 5 2006
Senior Secondary School Certificate - Secondary Education
S.P.S. Mahavidyalaya Zafrabad
Hajipur, Bihar 03.2001 - 3 2002
First School Leaving Certificate - Primary Education
S.P.S. School
Sonepur, Bihar 02.2000 - 6 2009
Skills
- English
- Hindi
Urdu
Accomplishments
- Awarded for COVID WARRIOR by AIR INDIA SATS.
- Awarded best Team Performance 2014 By AIR INDIA SATS.
- Awarded for Best GROOMED EMPLOYEE by AIR INDIA SATS.
- Awarded first prize in Customer Interaction Program Udaan 2009 By Frankfinn.
- Awarded for First Aid by St. John Ambulance Association.
- Awarded in Cricket as a Best Caption achievement.
Interests
Playing Cricket
Listening To Music
Bcas No
1864A/VR
Disclaimer
I solemnly declare that the above information is true and correct to the best of my knowledge.
Personal Information
- Passport Number: H7680429
- Date of Birth: 12/31/86
- Gender: Male
- Nationality: India
- Marital Status: Married
Timeline
Nodal Officer Ranchi Airport
AI Airport Services Ltd.
08.2024 - Current
Station In Charge Dibrugarh (DIB) Airport
AI Airport Services Ltd.
04.2023 - 08.2024
Nodal Officer Ranchi Airport
AI Airport Services Ltd.
03.2022 - 04.2023
Turnaround Coordinator
Saudi Arabia Ground Services
09.2016 - 12.2016
Airline Relationship Manager
Air India Sats Pvt. Ltd.
09.2012 - 09.2021
Customer Service Associate
Neha Aviation Pvt. Ltd.
11.2009 - 09.2012
BTEC I Higher National Certificate - Aviation Hospitality and Travel Management
Frankfinn Institute of Air Hostess Training
08.2008 - 8 2009
Senior Faculty
Lakhotia Computer Centre
08.2004 - 08.2006
Bachelor of Science - Zoology
Anugrah Narayan College
03.2004 - 5 2006
Senior Secondary School Certificate - Secondary Education
S.P.S. Mahavidyalaya Zafrabad
03.2001 - 3 2002
First School Leaving Certificate - Primary Education
S.P.S. School
02.2000 - 6 2009
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