AKEEL NASIM K
Kozhikode
Summary
Detail-oriented administrative Executive with extensive experience in staff management, customer service, and sales support. Successfully managed scheduling for 300 staff across 63 locations, with 99% accuracy, driving improvements in team coordination and operational compliance. Brings strong communication skills and proficiency in QuickBooks, Tally ERP, and Microsoft Office to streamline workflows and enhance administrative functions.
Overview
7
7
years of professional experience
Work History
Administrative Executive
Care n Cure Group of Companies
02.2024 - Current
- Prepared and managed weekly duty schedules for 300 staff across 63 pharmacies, including separate rosters for Ramadan and Eid.
- Coordinated and executed daily duty adjustments due to emergencies such as sick leaves, shift swaps, and unplanned absences.
- Verified employee attendance against duty schedules and off-day charts, ensuring accuracy and compliance.
- Identified and reported discrepancies including attendance variations, punching errors, and overtime issues.
- Created and updated weekly schedules in ZingHR, often handling complex scheduling requirements within strict timelines.
- Managed pharmacy staff updates for HR purposes, including temporary punching and access arrangements.
- Maintained accurate records of employee weekly and monthly off-days.
- Recorded and updated duty charts for Area Managers in DCR files.
- Compiled, analyzed, and reported monthly Google call data for all pharmacies.
- Collected, organized, and maintained detailed staff data to support operational and HR needs.
Operations Assistant
ADNOC MYSTATION
01.2022 - 11.2023
- Coordinated daily operations and staff schedules across 50 sites.
- Monitored staff performance and ensured policy compliance.
- Handled customer inquiries, complaints, and after-sales support.
- Maintained and updated sales data and reports in Excel.
- Prepared and managed duty schedules for smooth operations.
- Verified and cross-checked tanker seals before and after loading/unloading to ensure accuracy and safety.
- Worked in retail division of ADNOC focusing on convenience and fuel service stations
Sales Attendant
ADNOC MYSTATION
01.2020 - 12.2021
- Provided excellent customer service and addressed inquiries
- Supported sales targets through proactive engagement
- Handled customer inquiries, complaints, and after-sales support.
- Maintained and updated sales data and reports in Excel.
- A retail service station under ADNOC.
Accountant
IPA Thamarassery
Calicut
12.2018 - 01.2020
- Preparation and finalization of accounts of trading, manufacturing, and service organizations using Tally.
- Maintained financial records using Tally ERP and QuickBooks.
- Handled bookkeeping, billing, and reconciliation.
- An accounting firm providing various financial services.
Education
P.G Diploma - PG Diploma in Indian And Foreign Accounting
INSTITUTE OF PROFESSIONAL ACCOUNTING
CALICUT12-2018
Bachelor of Commerce - B.Com
University Of Calicut, KMO College
Koduvally03-2018
Skills
- Bookkeeping
- ERP
- Microsoft Office
- QuickBooks
- Tally ERP
- Duty scheduling
- Staff performance monitoring
- Attendance verification
- Data compilation and reporting
- Customer relationship management
- Operational efficiency
- Problem solving
- Attention to detail
- Time management
- Team collaboration
Accomplishments
- Managed daily operations.
- Enhanced Customer Service: Increased customer satisfaction by 15% through enhanced service protocols.
- Cost Reduction Strategies: Reduced operation costs by 20% by optimizing staffing schedules.
- Efficient Staff Management: Managed 300 staff scheduling across 63 locations with 98% accuracy.
- Sales Performance Increase: Improved sales by 30% through targeted engagement strategies.
LANGUAGES
Malayalam
First Language
English
Advanced (C1)
C1
Tamil
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
References
References available upon request.
Timeline
Administrative Executive
Care n Cure Group of Companies
02.2024 - Current
Operations Assistant
ADNOC MYSTATION
01.2022 - 11.2023
Sales Attendant
ADNOC MYSTATION
01.2020 - 12.2021
Accountant
IPA Thamarassery
12.2018 - 01.2020
P.G Diploma - PG Diploma in Indian And Foreign Accounting
INSTITUTE OF PROFESSIONAL ACCOUNTING
Bachelor of Commerce - B.Com
University Of Calicut, KMO College