Akhand Rana

•Experienced in handling customer refunds efficiently using Global Distribution Systems (GDS).

•Skilled in processing refund requests, and ensuring timely resolutions.

•Responsible for reaching out to customers via email when they are unreachable, maintaining clear communication, and providing excellent service to enhance customer satisfaction.

•Strong attention to detail and problem-solving abilities in a fast-paced back-office environment.

• Developed and actualized customer service initiatives to decrease wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Boosted sales revenue by skillfully promoting diverse service options.
• Responded to customer calls and emails to answer questions about products and services.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Offered advice and assistance to customers, paying attention to special needs or wants.

• Offered basic technical support for clients on wide range of company products.
• Provided primary customer support to internal and external customers.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.