Akhand Pratap Singh
Rewa
Summary
Results-driven Assistant Manager in Sales known for high productivity and efficient task completion. Specialize in client relationship management, strategic sales planning, and team leadership. Excel in communication, problem-solving, and adaptability to drive sales growth and achieve targets. Driven Assistant Manager in Sales with background in managing teams, increasing sales, and improving customer service. Showcased strength in strategic planning, team leadership, and problem-solving to enhance business performance. Demonstrated success in creating impactful marketing strategies leading to improved brand visibility and sales growth. Eager to bring these skills to a new role where exceptional client relations and effective communication will be valued.
Overview
10
10
years of professional experience
Work History
Asst. Manager Sales
Sayaji Rewa
01.2023 - Current
- Attend to all sales enquires and new sales leads through telephone, emails, walk-in guests and site visits with potential clients
- Proactively and aggressively source sales leads for corporate sales and catering events to achieve and exceed monthly sales targets
- Build good rapport with potential and existing clients for sustainable business relationships
- Communicate with clients to assist them in event planning, menus, AV requirements and logistics
- Prepare and timely submit sales proposals, contracts and event orders
- Coordinate closely with operations team (Front-of-house and Back-of-house) to facilitate and plan corporate and outdoor catering events
- Attend events and work together with operations to ensure a smooth delivery of event
- Ensure monthly sales targets are achieved and make recommendations to management to maximize revenue potentials
- Provide status and budget reports to management on past and upcoming sales activities
- Perform other duties as assigned and required
- Collate, update and maintain market and competitors' activities on a monthly basis
- Interpret market trends and developments
- Taking approval of rates from General manager
- Manage budgets to ensure efficient use of resources
- Plan and organise sales campaigns and promotions
- Review client feedback to improve on client service delivery
Asst. Manager Club
Sayaji Indore
11.2018 - 12.2022
- Proper maintenance towards ambience of Club Reception area
- Checking the front office log book
- Checking the complaint register
- Maintaining documents of guest history
- Motivating the clients /guests for extra activities which are on chargeable basis
- Preparing membership reports
- Giving training to the colleagues
- Guest relation & handling the unsatisfied guest
- Making reservation chart coordinating with sales team
- Co-coordinating with all departments regarding guest requirement
- Making and settlement of bills
- Arranging & scheduling activities for guest
- Effective Cost control in Club department
- Short out of troubleshooting problem of hardware and software of systems
- Maintaining the BSC(Balance score card) of club staff
- Reporting to the General Manager with guest details and guest feedbacks
- Handling weekly events in the club
- Plan forecast and budget the revenues and cost for the Club
- Continuously improve and innovate upon product and services to achieve a larger market share and retain regular guest of the hotel
- Ensure the smooth day to day functioning of the outlet
- Facilitate learning and development for all the team members of Club
- Implement systems and procedures that achieve higher cost efficiency and guest satisfaction
- Ensure that all operational standard set for all equipment and processes are followed
- Manage staff performance identify their needs and address their grievances and counseling issues
- Budget and forecasting chat techniques
- Conducting Departmental Learning Sessions first week of every month
- Ensuring the procedure that is laid out is carried out and ensuring to lay new ones to smoothen all functioning in the service operation
- Conducting regular briefings, keep in team updated on business, guest feedback and happening in and around
- Directly responsible for the smooth operation of Club
- Handling guest and team complaints
- Duty allocation to the team
- Meeting, greeting and getting feedback from guests
- Working, and developing relationships, with external suppliers to ensure the very best reputation within the industry, and receives the service required to ensure that the operational Food and Beverage team can deliver the highest quality product, and the highest financial return
- Actively support the Quality Improvement Process
- Assume responsibility of daily operation
- Successfully increased the GSI scores of Club 80% to 96% within the first quarter
- Received appreciation for Excellence in achieving the first quarter GSI
- Created and managed schedules
Reservation Supervisor
Taj Lake Palace Udaipur
12.2017 - 03.2018
- Having knowledge of entire reservation procedure according to the international hotel manual system
- Check extranet on daily basis
- Handling Local Tour Operators and Travel Agents
- Correct Rates & packages and Billing instructions in comments
Reservation Associate
The LaLit Jaipur
10.2015 - 08.2017
- Handling of correspondence with relative queries
- To attending meeting with guest's if required regarding rooms
- Responsible for hotel and local reservations
- Taking follow up's of Group's and FIT's Payment status as per Hotel Policy
- Managing Hotel Rooms Inventory according to dates and availability
- Making GIS and sending the same to all Departments, 02 days prior to arrival
- Listening to Guest with calm in case of any compliant and resolving the problem and informing the same to my Manager
- To reconfirming and rechecking all Arrivals before 01 day prior
- Handling Group and putting rooming list in the System
- Attend training sessions and team meetings as required
- Regular and consistent communication with the Operational and Front Desk team to ensure all booking details are handed over in a clear and concise manner, so that service is delivered to meet and exceed the guest's expectations
- Distributing reports to the appropriate personnel
- Implementing procedure and policies
- Pickup Report daily basis
- Liase with sales department in regards to occupancy, rates reservation's analysis
- Ensure special handling of repeat guest's and very VIP guest
- Maintain cordial relation with commercial clients
Industrial Trainee
JW Marriott Pune
02.2015 - 06.2015
- Completed industrial training in all the major departments, i.e
- Front Office, F&B Service, Culinary, and Housekeeping
- Has received an appreciation letter from the Training Manager for active Participation in team work
Education
MBA - Hotel Management
Malwa Institute of Hotel Management Indore (M.P.)
01.2016
B. com - Commerce
Rdvv Jabalpur M.P.
01.2011
Senior Secondary School -
Madhya Pradesh Board Bhopal
01.2009
Higher Secondary School -
Madhya Pradesh Board Bhopal
01.2007
Skills
- Outgoing
- Resilient
- Confident
- Hardworking
- Customer Care
- Good verbal and written communication
- Acquired proficiency in telephonic communication
- Computer Skills - Opera, WIN HMS, MS Office
- Sales strategy development
- Sales Presentations
- Client acquisition
- Revenue monitoring
- Data reporting
- Team building and development
- Client Needs Assessments
- Effective selling strategies
- Strong leadership
- Vendor Management
Accomplishments
Received an appreciation letter from the Training Manager for active Participation in team work
Personal Information
- Date of Birth: 02/01/1992
- Gender: Male
- Marital Status: Married
Languages
English, Hindi, Basic French
Extracurricular Activities
Talking and interacting with people
Hobbies and Interests
Playing cricket, love to watch motivational movies, singing song
Disclaimer
I hereby declare that the above details are true to the extent of my knowledge.
Languages
English
First Language
English
Advanced (C1)
C1
Timeline
Asst. Manager Sales
Sayaji Rewa
01.2023 - Current
Asst. Manager Club
Sayaji Indore
11.2018 - 12.2022
Reservation Supervisor
Taj Lake Palace Udaipur
12.2017 - 03.2018
Reservation Associate
The LaLit Jaipur
10.2015 - 08.2017
Industrial Trainee
JW Marriott Pune
02.2015 - 06.2015
MBA - Hotel Management
Malwa Institute of Hotel Management Indore (M.P.)
B. com - Commerce
Rdvv Jabalpur M.P.
Senior Secondary School -
Madhya Pradesh Board Bhopal
Higher Secondary School -
Madhya Pradesh Board Bhopal
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