AKHIL KUMAR PUVVADI
Bangalore
Summary
Results-oriented Senior HR professional with 5 years of experience in HR Operations, HRIS, and Employee Lifecycle Management. Skilled in optimizing HR programs, enhancing service delivery, and leveraging HR technology for data-driven insights. Collaborates effectively with cross-functional teams to improve processes and maintain data integrity. Proficient in reporting, compliance, and stakeholder management in dynamic environments.
Overview
3
3
Languages
9
9
years of professional experience
Work History
HR / HR Technology
Wipro
Bengaluru
02.2023 - 10.2026
- HRIS & Workday: Streamlined HRIS reporting processes, validated workforce data, and ensured accuracy in HR reporting to support strategic decision-making.
- HR Reporting & Analytics: Designed and developed HR operational and analytical reports covering workforce, performance, talent, compensation, and employee lifecycle data to support management decisions.
- HR Programs: Acted as a cross-functional HR technology partner across performance management, talent acquisition, compensation, payroll, and employee lifecycle activities.
- Process & Stakeholder Management: Championed HR technology best practices, collaborated with HR and IT stakeholders to resolve reporting issues and safeguard sensitive employee data while executing concurrent HR initiatives.
- ServiceNow & Digital HR: Coordinated optimization of HR portal, managed case resolutions, and audited HR data to identify gaps and enhance service delivery.
Service Delivery Partner – HR Operations
Teamware Solutions
Bengaluru
10.2022 - 12.2022
- Researched industry trends to enhance compensation and performance strategies aligned with organizational objectives.
- Employee Retention: Researched industry trends to support compensation and performance strategies aligned with organizational objectives.
- Prepared executive presentations on employee performance and retention trends to inform strategic decision-making.
- Team Productivity: Developed staff teams based on individual strengths to strengthen collaboration and productivity.
- Implemented wellness initiatives and supported workplace health, safety, and compliance activities to promote employee well-being.
Service Delivery Partner, HR Operations
Joy It Solutions Pvt Ltd
Bengaluru
04.2021 - 03.2022
- HR Analytics: Analyzed employee performance data and prepared management reports, enabling informed strategic HR decisions.
- HR Administration: Managed employee records, attendance, payroll processing, and benefits administration.
- Performance Management: Prepared monthly performance reviews highlighting employee contributions and achievements, fostering a culture of recognition.
- Talent Acquisition: Supported recruitment, interviews, hiring, onboarding, and employee documentation processes.
- Process Standardization: Developed templates and guidelines for employee orientation and training programs, streamlining onboarding processes.
Customer Relationship Associate
[24]7.ai
Bengaluru
06.2019 - 09.2019
- International Client Support: Managed banking inquiries for foreign customers, enhancing service experience.
- Semi-Voice Delivery: Coordinated live voice calls and digital chat systems, improving response efficiency.
- Performance Metrics: Delivered fast resolutions to meet daily targets, ensuring high customer satisfaction.
- Semi-Voice Delivery: Handled a hybrid flow of live voice calls and digital chat systems simultaneously.
- Performance Metrics: Achieved daily resolution targets, contributing to high levels of customer satisfaction.
Customer Relationship Associate
Hinduja Global Solutions
Bengaluru
03.2018 - 03.2019
- Escalation Management: Resolved complex, high-priority customer complaints transferred from L1 agents.
- Critical Issue Resolution: Investigated and fixed advanced technical glitches, billing errors, and service disputes.
- Process Improvement: Coached and guided frontline L1 team members on how to improve resolution quality.
- Retention Tracking: Handled upset customers successfully to minimize churn and protect brand loyalty.
Education
MBA -
Jain University
BengaluruSkills
- HR Operations & HRIS
- HRIS & HR Technology
- Workday Reporting & Analytics
- Workday Reporting
- HR Analytics & Reporting
- HR Metrics & Advanced Excel
- HR Metrics & Dashboards
- Compensation & Payroll
- Performance Management
- Talent Management & Acquisition
- Talent Acquisition
- Talent Management
- Employee Lifecycle Management
- ServiceNow HRSD & Employee Center
- ServiceNow HRSD
- HR portal management
- Case & Incident Management
- HR Project Management
- HR Change Initiatives
- SOP documentation
- Data privacy compliance
- Data Privacy & Compliance
- Process Improvement
- HR Process Agility
- Stakeholder engagement
- HR Operations
- Advanced Excel
- Employee Center
Personal Information
Title: Senior HR & HRIS Professional | Workday Reporting Expertise | Stakeholder Management
Languages
Telugu
First Language
English
Proficient
C2
Hindi
Upper Intermediate
B2
Timeline
HR / HR Technology
Wipro
02.2023 - 10.2026
Service Delivery Partner – HR Operations
Teamware Solutions
10.2022 - 12.2022
Service Delivery Partner, HR Operations
Joy It Solutions Pvt Ltd
04.2021 - 03.2022
Customer Relationship Associate
[24]7.ai
06.2019 - 09.2019
Customer Relationship Associate
Hinduja Global Solutions
03.2018 - 03.2019
MBA -
Jain University