AKHIL A K
PALAKKAD
Summary
Dedicated hotel waiter with extensive experience in delivering exceptional customer service and enhancing guest satisfaction. Proven track record of maintaining impeccable cleanliness and presentation standards for table settings, while effectively managing multiple tasks in high-pressure environments. Recognized for a proactive approach and meticulous attention to detail, contributing to improved overall guest satisfaction scores. Thrives in both collaborative team settings and independent roles, ensuring optimal service delivery.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hotel Waiter
TAMARA COORG
COORG
08.2023 - Current
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Followed established SOP guidelines for processing food and beverage service orders.
- Set up tables in between patrons to reduce wait times.
- Informed customers of daily specials and signature menu items.
- Explained menu items, describing ingredients and cooking methods upon request.
- Assisted in maintaining cleanliness throughout the restaurant including floors, windowsills, tabletops, chairs, counters.
Industrial Trainee
ITC WELCOME HOTEL
COIMBATORE
12.2021 - 04.2022
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Followed safety procedures when handling hot plates or trays of food.
- Assisted guests at check-in, providing information on various services within hotel.
Education
Bachelor of Science - HOSPITALITY AND HOTEL ADMINISTRATION
PONDICHERRY INSTITUTE OF HOTEL MANGEMENT
Palakkad, KERALA 06-2023
MBA - Business Administration
AMITY UNIVERSITY
UTTARPRADESH , INDIASkills
- Food safety
- Order processing
- Menu knowledge
- Table setup
- Sanitation practices
- Customer engagement
- Buffet setup
- Dishware Knowledge
- Time management
- Advanced Excel skills
Certification
- Food Safety Supervisor Certificate of Competence DATE OF ISSUED : 08-07-2024
Languages
Malayalam
First Language
English
Intermediate (B1)
B1
TAMIL
Intermediate (B1)
B1
Hindi
Elementary (A2)
A2
References
References available upon request.
Timeline
Hotel Waiter
TAMARA COORG
08.2023 - Current
Industrial Trainee
ITC WELCOME HOTEL
12.2021 - 04.2022
Bachelor of Science - HOSPITALITY AND HOTEL ADMINISTRATION
PONDICHERRY INSTITUTE OF HOTEL MANGEMENT
MBA - Business Administration
AMITY UNIVERSITY
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