AKHIL A K
Specialist-Information Security
Thiruvananthapuram
Work Preference
Summary
Experienced Audits and Compliance professional with expertise in ISO 27001, ISO 22301/22302, HITRUST CSF, and SOC 2 frameworks. Skilled in risk assessments, internal and external audits, vendor/third-party risk management (TPRM), Business Continuity and Disaster Recovery (BIA/DR), and ITIL processes. Known for analytical problem-solving, compliance monitoring, team collaboration, and driving process improvements to enhance operational efficiency and ensure regulatory compliance.
Overview
10
10
years of professional experience
3
3
Certifications
Work History
Specialist-Information Security
UST Global Trivandrum
09.2022 - Current
- Supported and maintained the Information Security Management System in alignment with ISO 27001 requirements.
- Conducted ISO 27001–aligned information security risk assessments, maintained risk registers, and supported risk treatment and mitigation planning.
- Coordinated internal audits, management reviews, and external certification audits as part of ISMS lifecycle management.
- Ensured alignment of ISMS controls with HITRUST CSF and SOC 2 Type I & II frameworks to enable multi-framework compliance.
- Performed vendor and third-party risk assessments, including control reviews, compliance evidence, and risk acceptance tracking.
- Conducted physical security audits, assessing access controls, visitor management, and facility security in line with ISO 27001.
- Supported BCP and DR activities in alignment with ISO 22301 / 22302 standards and performed BIA assessments for critical accounts.
- Actively contributed to Information Security awareness sessions, promoting secure practices, policy compliance, and risk awareness across teams.
- Maintained ISMS documentation including policies, risk registers, SoA, audit artifacts, vendor risk records, and physical security evidence.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
SENIOR ANALYST-WORKPLACE SERVICES
ALLIANZ TECHNOLOGY PVT. LTD
06.2018 - 09.2022
- Delivered ITIL-aligned first-level support via call, email, and chat, ensuring incident, problem, and change management compliance.
- Logged, prioritized, and tracked incidents in ServiceNow, maintaining audit-ready documentation.
- Coordinated with stakeholders to resolve issues, minimize service disruption, and maintain operational continuity.
- Administered user access and entitlements via Active Directory, Group Policies, and PowerShell, enforcing security policies.
- Performed system and data center monitoring, executing diagnostics and escalating incidents per escalation procedures.
- Generated operational and performance reports using Citrix Director, SCCM, and ServiceNow to support governance.
- Supported Business Continuity (BCP) and Disaster Recovery (DR) initiatives and continuity drills.
- Participated in internal and external audits, providing evidence, ensuring ISO compliance, and supporting CAPA.
- Contributed to continual service improvement (CSI), knowledge base updates, and mentoring junior analysts.
- Enhanced team productivity by streamlining workflows and implementing efficiency improvements.
TECHNICAL SUPPORT EXECUTIVE
PHYKON SOLUTIONS PVT LTD
10.2015 - 10.2016
- Provided L1 technical support via voice, email, and chat for US, Canada, and UK clients (Foscam and Amcrest).
- Identified, categorized, and recorded customer issues, delivering guidance and troubleshooting instructions.
- Performed remote configuration of security systems, resolving P2P server and mobile app issues.
- Troubleshot network issues and set up remote access using TCP/IP protocols for seamless system functionality.
- Supported multi-tier networks and Active Directory administration.
- Documented issues and implemented alternative solutions for unknown problems.
- Demonstrated strong communication skills, self-motivation, and accountability in resolving customer issues.
Education
MCA - Computer Applications
College of Engineering Trivandrum
Trivandrum, India09-2015
BSc - Physics
VTM NSS College, Dhanuvachapuram
Trivandrum, India04-2012
Skills
Operating Systems & IT Support: Windows, Linux, macOS, workstation support
IT Service Management: Active Directory, ServiceNow, ITIL processes, incident/problem/change management
ISMS & Compliance: ISO 27001, ISO 22301/22302, HITRUST CSF, SOC 2 Type I & II
Risk & Audit: Risk assessment, risk registers, risk treatment planning, internal/external audits, CAPA tracking
Vendor & Third-Party Management: TPRM, vendor risk assessments, compliance monitoring
Business Continuity & DR: Business Impact Analysis (BIA), Disaster Recovery planning and testing
Analytical & Problem-Solving: Root cause analysis, continuous improvement, compliance reporting
Collaboration & Leadership: Team collaboration, stakeholder communication, team building, management coordination
Adaptability & Productivity: Time management, adaptability, effective execution
Adaptability and flexibility
Certification
ISO 27001: 2022 Lead Auditor
Interests
Reading, Badminton, Cooking
Languages
English
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
Tamil
Advanced (C1)
DECLARATION
I hereby declare that all the information furnished above is true to the best of my knowledge.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
ISO 22302: 2023 Lead Auditor
04-2026
ISO 27001: 2022 Lead Auditor
02-2023
Specialist-Information Security
UST Global Trivandrum
09.2022 - Current
ITIL Foundations v4
08-2020
SENIOR ANALYST-WORKPLACE SERVICES
ALLIANZ TECHNOLOGY PVT. LTD
06.2018 - 09.2022
TECHNICAL SUPPORT EXECUTIVE
PHYKON SOLUTIONS PVT LTD
10.2015 - 10.2016
MCA - Computer Applications
College of Engineering Trivandrum
BSc - Physics
VTM NSS College, Dhanuvachapuram