Akhil Badade

• Handled anywhere between 150-250 calls daily
• Assisted Borrowers over the phone via 3rd party, to resolve and negotiate repayments
• Followed State and FDCPA Guidelines to supervised and train staff
• Gathered information and prepared statistical / narrative reports using Microsoft Excel and Access
• Helped customers reinstate their loan by giving them an estimated reinstatement figure.

• Maintaining a positive, empathetic and professional attitude toward customers always
• Responding promptly to customer inquiries
• Acknowledging and resolving customer complaints
• Managing a team of junior customer service representatives
• Ensure customer satisfaction and provide professional customer support.

• The primary objective of the job role was to establish ongoing communication with each custodian of the records & create a turnaround time with each to analyze when they can release the public health information (Auto Insurance/Medical/Billing/Radiology, Employment, Payroll, Workers Compensation, etc type of records)
• The purpose of maintaining an open line of communication was to acquire the requested records, an affidavit of no records, or other necessary correspondence as per the ordering client's due date and create a database of each facility's turnaround time for releasing them
• This was accomplished by making regular phone calls, internal dashboards, or through other means of contact with the custodian of records after serving the request and using the copy services as per the HIPPA Compliance
• As the due date approaches all communication was supposed to intensify towards obtaining the client's desired results
• All communication with facilities was supposed to be documented within their operating system & database, in which the clients can view the progress of their order timely and check the accuracy of updates as per each interaction.

• Reviewed files, discussed liability, negotiated with insurance companies for final settlements, and recovered monetary funds
• Followed up with insured individuals regarding deductible payments
• Takes inbound calls from third party carriers and insured for status updates on deductible and recoveries
• Filed arbitration, used E-Subro Hub for handling subro process and assisted with subro calculator
• Discussed coverages and limits
• Handled releases of third party carrier
• Worked on limits cases where the claimant had policy limits issue.

• Experience on Account Receivable & Reconciliation

• Journal entries & Accruals

• Hands-on experience in reporting, presentations & analyses

• Sales Compensation administration, excelling Oracle, SAP Callidus Commission, proficient MS Excel, and financial analysis skills

• Managing multiple deadlines and multitasking in a fast-paced environment