Akhil Balachandran
Bangalore
Summary
As an accomplished Mechanical Engineer with 8+ years of experience, I possess a diverse skill set spanning engineering, quality assurance, sales, and service. My capabilities include robust analytical and problem-solving skills coupled with outstanding communication proficiency. I have demonstrated expertise in various areas such as quality control, procurement, inspection, design processes, and auditing procedures. Adept at collaborating with cross-functional teams delivering successful project outcomes, and ensuring client satisfaction. A driven and meticulous professional committed to excellence and continuous process improvement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Customer Service Associate - Sales
Allianz Services
Trivandrum
11.2020 - 01.2023
- Exemplifying superior customer service through adept management of inquiries, complaints, escalations, and effective workload prioritization.
- Proficiently uphold comprehensive understanding of company policies and products, while also guiding and mentoring less experienced colleagues to enhance their skills and performance.
- Consistently met or exceeded process targets and objectives, ensuring high customer satisfaction CSAT rating.
- Played a key role in achieving process target KPIs and SLAs, exceeding client expectations.
Purchaser
Technical Resources L.L.C
Dubai
01.2019 - 03.2019
- Conducted regional purchasing activities in alignment with procurement policies.
- Researched and evaluated potential suppliers, negotiating contracts and prices.
- Maintained supplier relationships and monitored performance for cost-effective service provision.
Service Engineer
Dahbashi Engineering
Dubai
02.2017 - 11.2018
- Provided technical guidance and support for troubleshooting, repairs, and servicing of heavy equipment
- Managed workshop warranty procedures, parts lists, and service reports effectively.
- Execute routine maintenance, repairs, and calibration of service tools and equipment, while strictly adhering to safety protocols and regulations during service calls to ensure full compliance with service guidelines.
- Training new technicians on work procedures in accordance with ISO guidelines.
Engineer - Engineering/ Quality/ Training
Dahbashi Engineering
Dubai
08.2013 - 01.2017
- Administer warranty claims to swiftly address customer concerns, minimizing inconvenience while ensuring effective solutions through collaborating with diverse teams to pinpoint root causes and implement technical resolutions.
- Forge robust supplier communication by generating detailed warranty reports, proactively addressing issues, and minimizing costs, while fostering technical alliances to optimize warranty processes and expenses through trend analysis and inspection.
- Oversee internal audits of quality and environmental management systems, ensuring full compliance with regulations and industry standards, and executing corrective actions as needed.
- Supervise facility maintenance, including HVAC and BMS systems, to uphold operational efficiency and safety standards.
Business Development & Application Engineer
Nuage Solutions
Bangalore
10.2012 - 04.2013
- Represented the company at industry events, promoting products and services.
- Conducted product demonstrations and provided technical support to internal teams and clients on product features and benefits.
- Designed and programmed mechanical components using ESPRIT CAM software for complex CNC machinery.
- Conducted real-time test cuts on components, augmenting understanding of machining intricacies and optimizing tooling techniques.
Education
Bachelor of Technology - Mechanical Engineering
Dr. M.G.R. Educational And Research Institute
Chennai, India05.2012
Skills
- Quality Management
- Technical & After Sales Support
- Customer Service
- Warranty Management
- Training & Internal Audits
- Business Development
Certification
- Trained in CQE (Certified Quality Engineer)
- Master's Diploma in Product Design & Analysis
- Foundation Course on Solid Works - CAD/CAM
- Basic Fire Fighting, Prevention Methods and Occupational Health & Safety Management
Languages
- English, Proficient (C2)
- German, Elementary (A2)
- Hindi, Upper intermediate (B2)
- Malayalam, Proficient (C2)
- Tamil, Intermediate (B1)
Languages
Malayalam
First Language
English
Advanced (C1)
C1
German
Elementary (A2)
A2
Hindi
Upper Intermediate (B2)
B2
Tamil
Upper Intermediate (B2)
B2
Timeline
Senior Customer Service Associate - Sales
Allianz Services
11.2020 - 01.2023
Purchaser
Technical Resources L.L.C
01.2019 - 03.2019
Service Engineer
Dahbashi Engineering
02.2017 - 11.2018
Engineer - Engineering/ Quality/ Training
Dahbashi Engineering
08.2013 - 01.2017
Business Development & Application Engineer
Nuage Solutions
10.2012 - 04.2013
Bachelor of Technology - Mechanical Engineering
Dr. M.G.R. Educational And Research Institute