Excel
Hi, I’m
Akhil C
Front-End Associate
Dubai, UAE,AS
Summary
Dynamic customer service professional with proven expertise at Teleperformance, excelling in process optimization and customer relations. Recognized for enhancing customer satisfaction through effective issue resolution and empathetic support. Skilled in time management and project leadership, consistently delivering results that drive loyalty and improve service quality.
Overview
4
years of professional experience
4
Languages
Work History
Shaklan Hypermarket
Front- End Associate
11.2023 - Current
Job overview
- Accurately handle billing and transactions using POS systems.
- Process various forms of payments, including cash, credit/debit cards, and digital payment platforms.
- Ensure a smooth, quick, and friendly checkout process to enhance customer satisfaction.
- Provide prompt and courteous service to all customers.
- Maintain a clean, organized, and fully stocked cashier area
- Verify prices, scan items, and issue receipts, or change, as necessary.
- Assist in resolving customer queries or complaints professionally.
- Follow all store policies and cash-handling procedures.
Just Dial
QA Analyst
01.2023 - 10.2023
Job overview
- Audit Sales Calls: Listen to and review recorded or live sales calls to ensure compliance with company standards, sales scripts, and customer handling protocols.
- Behavioral Assessment: Evaluate sales representatives' behavior, tone, and professionalism while interacting with customers.
- Customer Confirmation Calls: Call customers to confirm whether the interaction with the sales person was satisfactory and aligned with company expectations.
- Report Generation: Document findings and prepare quality assessment reports for the management team.
- Feedback & Coaching: Share constructive feedback with team leaders and assist in training sessions to improve overall sales and service quality.
- Compliance Checks: Ensure that all communications follow regulatory and internal company guidelines.
- Process Improvement: Identify gaps or issues in communication and suggest actionable improvements to enhance customer satisfaction.
Teleperformance
Customer Support Executive
12.2021 - 10.2022
Job overview
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Listened to customers' questions and concerns to provide answers or responses.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
- Streamlined support processes for faster resolution times and increased customer loyalty.
Education
East West Institute of TechnologyBangalore, India
Bachelor of Arts from Human Resources Management
04.2001
VijatamathaChittur Palakkad, Kerala
High School Diploma
04.2001
Skills
Customer service
Software
Timeline
Front- End Associate
Shaklan Hypermarket
11.2023 - Current
QA Analyst
Just Dial
01.2023 - 10.2023
Customer Support Executive
Teleperformance
12.2021 - 10.2022
East West Institute of Technology
Bachelor of Arts from Human Resources Management
04.2001
Vijatamatha
High School Diploma
04.2001
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