Akhil Chalasani
Melbourne
Summary
Highly skilled in using various CRM systems to manage customer relations, track issues, and ensure timely follow-ups. Significant experience with help desk platforms for efficient ticket management and problem resolution. Proficient in handling inbound and outbound calls using advanced call center technologies, along with providing real-time support through live chat tools.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
AGL Energy
Melbourne
05.2022 - Current
- Delivered exceptional customer service by managing accounts and addressing various service issues for residential and business customers.
- Utilize CRM systems to manage customer interactions, ensuring timely follow-ups and problem resolution.
- Increased customer satisfaction levels by effectively communicating energy-saving tips and regular service updates.
- Collaborate with technical teams to resolve issues and support field operations for improved service efficiency.
- Ensure seamless communication between internal teams for effective issue resolution.
Online Team Member
Coles
Melbourne
10.2020 - 04.2022
- Managed the fulfillment of online customer orders, ensuring accurate and timely picking and packing of products.
- Coordinated with various store departments to maintain product availability and resolve any order-related issues.
- Assisted in maintaining stock inventory for online orders, ensuring seamless operations
Education
Master of Networking -
Melbourne Institute of Technology
Melbourne 01-2021
Bachelor's of Electronics And Communication Engineering -
JNTU Hyderabad
Hyderabad01-2019
Skills
- Call Management
- Technical Support
- Multi-Task Management
- Customer Relationship Management (CRM)
- Computer Proficiency
Affiliations
- Engaged IEEE member involved in professional growth, networking, and various technical and community initiatives.
- Managed a team to develop test cases and plans for a “Solid Replacement for Smart Fridge” project, highlighting project management and collaborative skills.
- Passionate about cricket and badminton, competing in local leagues and tournaments, and organizing community sports events to encourage teamwork and active lifestyles.
Timeline
Customer Service Representative
AGL Energy
05.2022 - Current
Online Team Member
Coles
10.2020 - 04.2022
Master of Networking -
Melbourne Institute of Technology
Bachelor's of Electronics And Communication Engineering -
JNTU Hyderabad
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