Akhil Chavan

Client :- Associated British Foods Group. (European FMGC)

(https://www.abf.co.uk)

No. of users:- 128000

Ticket Tool:- Assyst (https://www.assyst.net/)

Enterprise Platform Analyst

I do the following task as directed by UK Team manager via tickets.

• Windows Server(DNS, DHCP, Print server, Automation scripts Job failure,etc)
• Microsoft 365 Tenant Global Administrator.
• Microsoft Azure (Azure AD, Azure VM, RBAC, Licensing)
• Microsoft Teams (Teams Device configuration [licensing and configuration], Messaging & App policies, Group/Channel RBAC.)
• Microsoft Exchange On Prem & Online. (Auditing reports, transport rule management/Hygiene, message trace & flow, email recovery, Quarantine release, Access management [Device mailbox conversion,Teams Meeting room/user/VIP Calendar, Mail DL, O365 groups], SOC EOP Search/block/Purge activities.
• SecureID RSA Authentication management (assisting service desk)
• Microsoft SharePoint Online (RBAC, Site Access, data recovery, Audit reports, PowerApp user auditing, PowerBI Access/Licensing)
• VMware VSphere (Snapshot, Performance tuning, cloning, resource management, storage, auditing VM performance,etc)
• Hyper V (VM patching troubleshooting, Health checks, performing tuning, storage monitoring, etc)
• Zscaler Web Proxy administration (Whitelisting, RBAC, Vendor Cordination
• AD Audit & AD Manager report making.
• Powershell Scripting
• File Share access issues
• Citrix Xenserver/Xendesktop/Xenapp administration.
• Lenovo Xclarity DC critical issue monitoring.
• Castlerock network alert monitoring.
• P1 & P2 problem management with service delivery team.
• Maintained ticketing bin response SLA above 90%.
• Weekend off working hour VIP end user support.

Client :- Twinings (TEA Brand owned by Associate British Foods)

(www.twinings.co.uk)

No. of users:- 5000+

Ticket Tool:- Assyst (https://www.assyst.net/)

SCCM/Digital Workplace Analyst

Managing team of 3 IAM engineers 24X5 + Holiday support.

[Roster, Leave management, Trainings, user escalation, CSAT, SLA, Ticket reporting, Shift allowance]

(Location :- APAC, EMEA, AMER)

SPOC for below activities.

• User onboarding activities (Onboarded 120+ india users single handled)
• OS Deployment , Patches, Software installation, Domain joining, user 1st login.
• Assisting local country IT support for user onboarding.
• Assisting Application packaging team with relevant .msi & .exe
• MBAM Bitlocker management.
• Azure AD device joining.
• SCCM OS & App failed deployments.
• Windows 10 BSOD & Compliance issues.
• Software Asset management (installation, licensing, metering)
• O365 user/desktop app migration issues.
• Symantec Endpoint AV threat management (Whitelisting, logs & reports)
• Cross functional trainings to local IT support.
• Knowledge base management for local IT support.
• User guidance activities about use of O365 products & IT systems.

• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Trained new team members by relaying information on company procedures and safety requirements.
• Managed schedules, accepted time off requests and found coverage for short shifts.