Akhil Dumpeti
Hyderabad
Summary
Experienced automotive professional with expertise in quality management, fleet operations, insurance handling, and service management. Currently, I am a Quality Lead at Cars24, ensuring operational excellence and customer satisfaction. Successfully managed large-scale B2B fleets for industry leaders like Everest, Moove, Moeving, Eco Rent, and Euler, specializing in fleet insurance and risk management. Previously held key roles in fleet operations and insurance management (2019-2024), and began my career at Royal Enfield (2016-2019) in service operations. Passionate about process improvement, customer experience, and business growth in the automotive and mobility sectors.
Overview
9
9
years of professional experience
1
1
Certificate
Work History
Quality Lead
Cars24 Joint Venture - Cariot Auto
Hyderabad
10.2024 - Current
- Inspect vehicles that have been recently purchased or returned to ensure they are in good condition and have been properly corrected
- Conduct periodic checks of completed jobs to ensure quality and thoroughness
- Work closely with operations and customer service teams to address quality-related issues and enhance overall service delivery
- Prepare and present regular quality reports to senior management, highlighting key findings and action plans
- Lead and mentor a team of quality, ensuring effective training and performance evaluation
- Identify areas for process improvement in vehicle inspection and reconditioning to optimize quality control
- Analyze quality metrics and customer feedback to identify trends and drive continuous improvement initiatives
Deputy Manager Operations (B2C & B2B)
GoMechanic.in
Hyderabad
03.2021 - 10.2024
- Assisted the manager in overseeing daily operations, leading a team of technicians and service advisors
- Implemented and enforced standard operating procedures to ensure smooth workflow and efficient service delivery
- Develop and execute strategic plans to enhance customer experience, operational efficiency, and profitability
- Assisted in the development and implementation of marketing strategies to increase customer base and boost revenue
- Resolved customer complaints and concerns promptly, ensuring customer satisfaction and retention
- Lead and mentor a team of department managers to ensure cohesive operations across the dealership
- Analyze performance metrics, generate insightful reports, and present recommendations to senior management
Fleet Operations Manager
GoMechanic.in
Hyderabad
09.2020 - 10.2024
- Managed and coordinated fleet operations for major B2B clients like Everest, Moove, Moeving, Eco Rent, and Euler, ensuring seamless service delivery
- Developed and maintained strong business relationships with fleet partners to enhance operational efficiency and client satisfaction
- Oversaw fleet insurance policies, ensuring comprehensive coverage and risk management for large-scale vehicle deployments
- Negotiated and structured fleet leasing, rental, and financing solutions to meet the specific needs of clients
- Ensured compliance with regulatory and industry standards for fleet operations, insurance, and vehicle maintenance
- Collaborated with teams to streamline processes, optimize fleet utilization, and enhance cost efficiency
Senior Executive
GoMechanic.in
Hyderabad
11.2019 - 09.2020
- Coordinated closely with service advisors, mechanics, and customers to facilitate smooth service operations
- Assisted in diagnosing complex technical issues and provided guidance on optimal repair and maintenance solutions
- Developed and implemented customer service protocols that improved customer satisfaction ratings
- Build and maintain strong relationships with customers, addressing their needs and concerns
- Serve as the primary point of contact for key clients, providing personalized attention
- Understand customer requirements and tailor solutions to meet their specific needs
- Handle customer complaints and issues professionally, finding resolutions to maintain customer satisfaction
Assistant Service Manager
Royal Enfield
Hyderabad Area
06.2017 - 11.2019
- Oversee daily service operations, including scheduling, workflow management, and ensuring efficient use of resources
- Managed a team of technicians and ensured efficient workflow on the shop floor
- Implement and refine service processes to improve efficiency, customer satisfaction, and overall service quality
- Scheduled tasks, allocated resources, and monitored progress to meet quality and timeline objectives
- Conducted regular training sessions to enhance technical skills and safety awareness
- Facilitated clear communication between technicians, service advisors, and management
Automotive Service Advisor
Royal Enfield
Hyderabad Area
06.2016 - 06.2017
- Greeting customers, listening to their concerns, and gather information about their vehicle's issues or required services
- Advising customers on necessary repairs, maintenance, and service options based on their vehicle's condition
- Providing regular updates on the status of their vehicle, including progress, estimated completion times, and any changes to the service plan
- Maintaining accurate and detailed service records for each vehicle, including work performed, parts used, and service history
- Informing customers about current promotions, discounts, or special offers related to service and parts
- Ensure high levels of customer satisfaction by addressing any concerns or complaints promptly and effectively
- Giving follow-up calls or surveys to gather feedback on the service experience and identify areas for improvement
- Assisting with warranty claims and ensure that any warranty-related work is handled according to company policies and manufacturer guidelines
- Communicate with the parts department to ensure the availability of required parts and timely procurement
Education
Bachelor of Technology - BTech - Electrical and Electronics Engineering
TRR College of Engineering Hyderabad
Hyderabad06-2019
Diploma - Electrical and Electronics Engineering
State Board of Technical Education And Training
Hyderabad06-2016
Skills
- Fleet Operations
- Quality inspection
- Process improvement
- Customer service
- Operational efficiency
- Fleet insurance
Certification
- Data Entry
- Microsoft Excel 2013 Certification
- Auto cad
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Quality Lead
Cars24 Joint Venture - Cariot Auto
10.2024 - Current
Deputy Manager Operations (B2C & B2B)
GoMechanic.in
03.2021 - 10.2024
Fleet Operations Manager
GoMechanic.in
09.2020 - 10.2024
Senior Executive
GoMechanic.in
11.2019 - 09.2020
Assistant Service Manager
Royal Enfield
06.2017 - 11.2019
Automotive Service Advisor
Royal Enfield
06.2016 - 06.2017
Bachelor of Technology - BTech - Electrical and Electronics Engineering
TRR College of Engineering Hyderabad
Diploma - Electrical and Electronics Engineering
State Board of Technical Education And Training
Quote
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Languages
- Telugu, Native or Bilingual
- Hindi, Full Professional
- English, Full Professional
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