Hi, I’m
Akhil Dumpeti
Quality Lead
Hyderabad,Hyderabad
Summary
Organized and dependable candidate with over 8 years of experience in the automobile industry successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2025
years of professional experience
15
years of post-secondary education
3
Certifications
3
Languages
Work History
CARS24
Quality Lead
2024.10 - Current (1 education.year_Label & 8 education.months_Label)
Job overview
- Inspect vehicles that have been recently purchased or returned to ensure they are in good condition and have been properly corrected
- Conduct periodic checks of completed jobs to ensure quality and thoroughness
- Work closely with operations and customer service teams to address quality-related issues and enhance overall service delivery
- Prepare and present regular quality reports to senior management, highlighting key findings and action plans
- Lead and mentor a team of quality, ensuring effective training and performance evaluation
- Identify areas for process improvement in vehicle inspection and reconditioning to optimize quality control
GoMechanic.in
Deputy Manager Operations
2020.09 - 2024.10 (4 education.years_Label & 1 education.month_Label)
Job overview
- Assisted the manager in overseeing daily operations, leading a team of technicians and service advisors
- Implemented and enforced standard operating procedures to ensure smooth workflow and efficient service delivery
- Resolved customer complaints and concerns promptly, ensuring customer satisfaction and retention
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
- Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
- Supervised day-to-day operations to meet performance, quality and service expectations.
GoMechanic.in
Parts Manager
9 2020 - 1 2022
Job overview
- Place and track orders for parts, ensuring timely procurement to support service operations and customer needs
- Negotiate pricing, terms, and delivery schedules with suppliers to achieve cost savings and ensure timely availability of parts
- Manage the spare parts inventory, including ordering, receiving, and organizing parts
- Develop and implement sales strategies to drive parts sales and achieve revenue targets
- Manage the process for returns and warranty claims, including handling defective parts and coordinating with suppliers for replacements or credits
- Conduct regular audits to verify inventory accuracy, identify discrepancies, and make necessary adjustments
GoMechanic.in
Senior Executive
2019.11 - 2020.09 (10 education.months_Label)
Job overview
- Coordinated closely with service advisors, mechanics, and customers to facilitate smooth service operations
- Assisted in diagnosing complex technical issues and provided guidance on optimal repair and maintenance solutions
- Build and maintain strong relationships with customers, addressing their needs and concerns
- Understand customer requirements and tailor solutions to meet their specific needs
- Handle customer complaints and issues professionally, finding resolutions to maintain customer satisfaction
Royal Enfield
Assistant Service Manager
2017.06 - 2019.11 (2 education.years_Label & 5 education.months_Label)
Job overview
- Oversee daily service operations, including scheduling, workflow management, and ensuring efficient use of resources
- Managed a team of technicians and ensured efficient workflow on the shop floor
- Implement and refine service processes to improve efficiency, customer satisfaction, and overall service quality
- Scheduled tasks, allocated resources, and monitored progress to meet quality and timeline objectives
- Conducted regular training sessions to enhance technical skills and safety awareness
- Facilitated clear communication between technicians, service advisors, and management
Royal Enfield
Automotive Service Advisor
2016.06 - 2017.06 (1 education.year_Label)
Job overview
- Greeting customers, listening to their concerns, and gather information about their vehicle's issues or required services
- Advising customers on necessary repairs, maintenance, and service options based on their vehicle's condition
- Providing regular updates on the status of their vehicle, including progress, estimated completion times, and any changes to the service plan
- Informing customers about current promotions, discounts, or special offers related to service and parts
- Assisting with warranty claims and ensure that any warranty-related work is handled according to company policies and manufacturer guidelines
- Communicate with the parts department to ensure the availability of required parts and timely procurement
Education
JNTUH College of Engineering HyderabadHyderabad, India
Bachelor of Technology from Electrical And Electronics Engineering
2016.04 - 2019.01 (2 education.years_Label & 9 education.months_Label)
State Board of Technical Education And TrainingWarangal
High School Diploma
2013.04 - 2016.01 (2 education.years_Label & 9 education.months_Label)
CHAITHANYA MODEL HIGH SCHOOLWarangal
High School from State Board
2003.01 - 2013.01 (10 education.years_Label)
TECHNOCRAT AUTOMATION
Engineer's degree from Mechatronics, Robotics, and Automation Engineering
Skills
Data Analysis
Service Scheduling and Coordination
Communication and Updates
Customer complaint handling
Quality auditing
Certification
Data Entry
Timeline
Quality Lead
CARS24
2024.10 - Current (1 education.year_Label & 8 education.months_Label)
Deputy Manager Operations
GoMechanic.in
2020.09 - 2024.10 (4 education.years_Label & 1 education.month_Label)
Senior Executive
GoMechanic.in
2019.11 - 2020.09 (10 education.months_Label)
Assistant Service Manager
Royal Enfield
2017.06 - 2019.11 (2 education.years_Label & 5 education.months_Label)
Automotive Service Advisor
Royal Enfield
2016.06 - 2017.06 (1 education.year_Label)
JNTUH College of Engineering Hyderabad
Bachelor of Technology from Electrical And Electronics Engineering
2016.04 - 2019.01 (2 education.years_Label & 9 education.months_Label)
State Board of Technical Education And Training
High School Diploma
2013.04 - 2016.01 (2 education.years_Label & 9 education.months_Label)
CHAITHANYA MODEL HIGH SCHOOL
High School from State Board
2003.01 - 2013.01 (10 education.years_Label)
TECHNOCRAT AUTOMATION
Engineer's degree from Mechatronics, Robotics, and Automation Engineering
2016.01
Parts Manager
GoMechanic.in
9 2020 - 1 2022