Akhil G
Hyderabad
Summary
Experienced Technical Support Specialist with over 4 years of expertise in troubleshooting, email support, and customer service across multiple platforms. Proven ability to resolve complex technical issues related to cloud services, email protocols, and device support. Strong communicator with a focus on maximizing customer satisfaction and optimizing processes.
Overview
6
6
years of professional experience
Work History
Technical Support Agent
Google Workspace (Email Team)
08.2023 - Current
- Investigated and resolved email delivery issues, including bounce-backs, delays, and missing emails to ensure smooth communication
- Guided users in configuring email settings, including SPF, DKIM, and DMARC records, to enhance authentication and reduce spam
- Assisted clients with the setup of email routing, forwarding rules, and aliases to meet their organizational needs
- Managed user accounts by facilitating the creation, modification, and deletion of email addresses within the Google Workspace environment
- Provided support for email integrations with third-party applications, enhancing overall functionality and user experience
- Educated customers on best practices for email management, security, and compliance, ensuring informed usage of the platform.
Workshop Owner & Manager
Keerthi Kadire Designs
Hyderabad
12.2021 - 06.2023
- Managed operations, including inventory, sales, and staff supervision, while maintaining high standards of product quality and customer satisfaction.
Technical Support Specialist
Amazon
Hyderabad
07.2019 - 11.2021
- Troubleshot Amazon devices (Fire TV Stick, Fire Tablet, Kindle) using internal tools, providing effective solutions to customer issues
- Boosted customer satisfaction by [quantifiable achievement] through efficient problem resolution and customer education on product maintenance
- Escalated critical technical issues to higher-level support after thorough investigation.
Process Consultant
Hinduja Global Solutions
Hyderabad
08.2018 - 03.2019
- Handled insurance authorizations, verified patient eligibility, and worked closely with physicians to process claims
- Supported inquiries from both patients and doctors, ensuring accurate and timely resolutions.
Education
B.Com (Computers) -
Sri Nidhi Degree & PG College
HyderabadIntermediate (MPC) -
Sri Chaitanya Junior College
HyderabadClass X -
Mother’s High School
HyderabadSkills
- Cloud Computing
- Microsoft Office
- Troubleshooting
- Email Protocols
- Email Routing and Forwarding
- Effective Communication
- Time Management
- Problem-Solving
- People Management
- Leadership
- Adaptability
- Action-Oriented
- Fast Learner
- Multilingual
Timeline
Technical Support Agent
Google Workspace (Email Team)
08.2023 - Current
Workshop Owner & Manager
Keerthi Kadire Designs
12.2021 - 06.2023
Technical Support Specialist
Amazon
07.2019 - 11.2021
Process Consultant
Hinduja Global Solutions
08.2018 - 03.2019
B.Com (Computers) -
Sri Nidhi Degree & PG College
Intermediate (MPC) -
Sri Chaitanya Junior College
Class X -
Mother’s High School
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