To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Customer-centric and detail-focused Front Office Executive with 2 years 10 months of experience overseeing fast-paced front offices in support of senior executive teams. Technologically savvy and personable professional with proven success at implementing new electronic processes for streamlined workflow and communication. Leads productive, loyal and confidential office teams in meeting and exceeding company and customer goals and objectives.
Hi, I’m
Akhil Galve
Front Office Executive
Hyderabad
Summary
Overview
4
years of professional experience
2
years of post-secondary education
Work History
Boston Living Ingrown Hospitality Private LimitedHyderabad
Front Office Executive
11.2022 - Current
Job overview
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- worked on thehousemonk software to create the rent invoices and
- worked on googles sheets like, occupancy sheet, occupancy master sheet, checkouts sheet, booking sheet.
- worked on raising tickets&solving the tickets. maintained manager report. discrepancy sheet. night manager report,incident report
Red Fox By Lemon Tree Hotels Hyderabad
Guest Service Associate
10.2021 - 11.2022
Job overview
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
- Used [Protel Software] to check daily record sheets, guest accounts and available vouchers.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Answered hotel phones with professionalism and directed calls appropriately.
- Maintained high level knowledge of all hotel services offered to answer guest questions.
- Maintained daily business reports, night auditing, rate loading.
Radisson hotel groupHyderabad
Front Office Receptionist
07.2019 - 07.2020
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system and enthusiastically greeted callers.
- Identified visitors' needs to offer solutions and information.
- Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.
Education
Pragathi Degree College Telangana University Nizamabad, India
BBA from Sales &Marketing
07.2021 - Current
University Overview
Frankfinn Institute Of Airhostess Training Hyderabad, India
from Diploma In Hospitality Travel & Customer Service
05.2019 - 2020.10
University Overview
Rao'S Junior College Hasanparthy Warangal, India
from Telangana State Board Of Intermediate Education
03.2017 - 2019.03
University Overview
SSR School Janepally Navipet Nizamabad, India
from Central Board Of Secondary Education
06.2016 - 2017.06
University Overview
Skills
Ability to handle Protel, Lucid, House Monk (Hotel reservation software)
undefinedAchievements
Achievements
- Awarded customer excellence by (UDDAN) for customer interaction project cover of Real life of customer interaction and service leadership training and teamwork.
- Awarded certificated by (NSDC) national skill development corporation certificate of participation online student development engagement program.
- Awarded certificated by (AMADEUS) travel reservation software.
- Awarded certificate of participation online student development engagement program.
- Awarded certificate of (101) training in front office department in protel software at red fox by lemon tree hotels hitechcity madhapur Hyderabad.
- Awarded certificate of employee of the month in front office department at red fox by lemon tree hotels.
- Awarded certificate of best supporting role of the month in front office department in boston living ingrown hospitality private limited.
Timeline
Front Office Executive
Boston Living Ingrown Hospitality Private Limited
11.2022 - Current
Guest Service Associate
Red Fox By Lemon Tree Hotels
10.2021 - 11.2022
Pragathi Degree College Telangana University
BBA from Sales &Marketing
07.2021 - Current
Front Office Receptionist
Radisson hotel group
07.2019 - 07.2020
Frankfinn Institute Of Airhostess Training
from Diploma In Hospitality Travel & Customer Service
05.2019 - 2020.10
Rao'S Junior College
from Telangana State Board Of Intermediate Education
03.2017 - 2019.03
SSR School
from Central Board Of Secondary Education
06.2016 - 2017.06
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