Akhil George
Calicut
Summary
Seasoned Hospitality Operational Manager with strong background in overseeing operations of various dining establishments. Proficient in optimizing food and beverage cost, enhancing customer satisfaction, and implementing innovative marketing strategies aimed at increasing sales. Strong leadership skills with demonstrated ability to manage, train and motivate teams for peak performance. Notable success in improving operational efficiency while delivering superior quality services.
Overview
7
7
years of professional experience
Work History
Food and Beverage Manager
Sadhbhavana World School
Kozhikode
01.2025 - Current
- Designed exceptional menus, purchased superior goods, continuously improved and modernized operations and liaised between guests, service staff and kitchen.
- Performed regular price comparisons with vendors in order to obtain the best possible deals on food ingredients.
- Resolved problems or concerns to satisfaction of involved parties.
- Developed marketing strategies aimed at increasing business through promotions or targeted campaigns.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Oversaw food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
- Spearheaded and executed food and beverage marketing and promotional programs, met with potential clients and members and arranged meetings, banquets and facility tours.
Executive F&B and Associate Experience
Cognizant - CBRE
Kochi
01.2024 - 01.2025
- Company Overview: Executive F&B and Associate Experience at one of the world's leading companies, overseeing comprehensive food and beverage operations for Kochi, serving 3,250 employees.
- Coordinated cross-functional teams to deliver high quality results within tight timelines.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Guest Service Associate
Burger King
Kuwait
07.2022 - 08.2023
- Puts guests at the center of service, ensuring their needs are met.
- Supervises dining room setup according to brand standards.
- Guides guests through menus, takes orders, and delivers timely, excellent service.
- Ensures the availability of food and beverages for guests.
- Maintains clean and tidy tables, as per guidelines.
- Follows sanitation standards (HACCP) for restaurant cleanliness.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Scheduled space or equipment for special programs, meetings and conferences.
- Investigated customer complaints promptly and took corrective action as needed.
- Audited cash drawers at the end of each shift to verify accuracy of transactions.
Internship
The Taj Aravali Resort & Spa Udaipur
Udaipur
06.2019 - 11.2019
- Company Overview: Taj Arawali Resort and Spa, Udaipur. (5*)
- Awarded special recognition by the HR department with a certificate.
- Maintained accurate records of all activities performed throughout internship period.
Front Office Supervisor
Hotel Gazania
Calicut
09.2018 - 06.2019
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
Front Office Assistant - Part Time
Hotel Mandelson's Malabar Palace
Kozhikode
01.2018 - 09.2018
- Work Structure: After-Class Hours.
- Handled email and mail correspondence, ensuring prompt and accurate information distribution.
- Managed multi-line phone system efficiently, ensuring timely communication with clients and staff.
- Sorted and distributed incoming mail to appropriate departments or individuals.
Education
B.Sc - Hotel Management & Catering Science Specialized
Calicut University
Higher Secondary - Commerce And Political Science
Board Of Intermediate Education Ap
12.2015
SSLC -
Kerala State Board
12.2011
Skills
- Service delivery management
- Hygiene regulations
- Operations oversight
- Menu development
- Food and beverage operations
- Sanitation standards
- Relationship building
- Quality control
- Cost estimation
- Performance monitoring
- Sales presentations
- Process improvements
- Team leadership
- Market research, forecasting, and analysis
- Process automation
- Cost reduction and containment
- Microsoft office suite expert
- Client relationships
- Social media marketing
- Expense optimization
- Operations monitoring
- Program administration
- Business strategy development
Disclaimer
I hereby confirm that the information provided by me is true to the best of my knowledge and belief.
Personal Information
- Passport Number: RO357179
- Date of Birth: 08/26/96
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Telugu
Upper Intermediate (B2)
B2
Tamil
Intermediate (B1)
B1
References
References available upon request.
Timeline
Food and Beverage Manager
Sadhbhavana World School
01.2025 - Current
Executive F&B and Associate Experience
Cognizant - CBRE
01.2024 - 01.2025
Guest Service Associate
Burger King
07.2022 - 08.2023
Internship
The Taj Aravali Resort & Spa Udaipur
06.2019 - 11.2019
Front Office Supervisor
Hotel Gazania
09.2018 - 06.2019
Front Office Assistant - Part Time
Hotel Mandelson's Malabar Palace
01.2018 - 09.2018
B.Sc - Hotel Management & Catering Science Specialized
Calicut University
Higher Secondary - Commerce And Political Science
Board Of Intermediate Education Ap
SSLC -
Kerala State Board
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