Akhil Govindan
ISA Governance
Chennai
Summary
Proven track record in enhancing efficiency and security within tech environments, notably at Citi Corp Services India Pvt Ltd. Specializes in Process Analysis and fostering team collaboration, achieving significant improvements in system transitions and escalation management. Demonstrated expertise in InfoSec and Root Cause Analysis, driving process enhancements and operational excellence. Rational GIDA Ananlyst with 7 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Gida Analyst 2
Citi Corp Services India Pvt Ltd
Chennai
09.2017 - Current
- Providing core customer service support for assigned application and systems
- Initiating process changes and improvements that increases operating efficiency based on lean methodology.
- Completing moderately complex projects end-to-end, utilizing tools and methodologies.
- Providing guidance regarding Information Security concepts(IS/GIDA policies and guidelines), recommend and implement day-to-day work.
- Understanding and applying complex decision-making processes by seeking out input from stakeholders and comprehending risks in decision making.
- Appropriately access risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable rules and regulations.
- Assisting in implementation of information and security standards for applications.
- Monitoring the execution of implementation plans
- Holding close to 8 - 10 meetings with business partners on a day-to-day basis
- Supporting audit and regulatory requirements.
- Ensuring project documents are complete, current nd stored appropriately.
IT Senior Analyst
HCL Technologies
Chennai
11.2015 - 09.2017
- IAM Analyst providing exclusively in RBAC and IT audit activity
- Managing user access and providing access to the users as per the request as per the Organization policy.
- Handled Multiple migrations and successfully migrated Business ISA application to IT GAM team
Escalation Lead
CSS Corp Private
Chennai
10.2013 - 04.2015
- ndled aHImproved team performance by developing and conducting comprehensive training programs focused on escalation management.
- Enhanced internal communication between departments, fostering better collaboration in resolving complex cases.
- Spearheaded initiatives aimed at reducing the overall number of escalated cases by addressing root causes and implementing preventive measures where possible.
- Collaborated with cross-functional teams to address systemic issues that led to recurring escalations, resulting in long-term improvements.
- Managed Close to 40 escalation calls per day from clients.
Education
High School Diploma -
Murugappa Polytechnic College
Chennai, India 06.2010 - 07.2013
Skills
InfoSec
Timeline
Gida Analyst 2
Citi Corp Services India Pvt Ltd
09.2017 - Current
IT Senior Analyst
HCL Technologies
11.2015 - 09.2017
Escalation Lead
CSS Corp Private
10.2013 - 04.2015
High School Diploma -
Murugappa Polytechnic College
06.2010 - 07.2013
Similar Profiles
Punit MundraPunit Mundra
Manager (C11)- Financial Planning & Analysis at Citi Bank (Citi Corp Services India Pvt. Ltd.)Manager (C11)- Financial Planning & Analysis at Citi Bank (Citi Corp Services India Pvt. Ltd.)
Tauseef AhmadTauseef Ahmad
Assistant Vice President at Citi Corp Services India Pvt. Ltd. (Citi Bank)Assistant Vice President at Citi Corp Services India Pvt. Ltd. (Citi Bank)
AMITABH ABHISHEKAMITABH ABHISHEK
Officer C10-Data/Information Management Analyst 2 at CITI Corp Services India Pvt LtdOfficer C10-Data/Information Management Analyst 2 at CITI Corp Services India Pvt Ltd