AKHIL JOSEPH
Kottayam
Summary
An ambitious and hardworking professional targeting challenging and enriching assignments in Sales /Marketing / HR / Finance / Operation / Customer Services/Auditing department with a reputed organization.
Overview
10
10
years of professional experience
Work History
Cluster Manager
ECOMARK GENERAL FINANCE AND LEASING LTD
KOTTAYAM
01.2022 - Current
- Managed daily operations for multiple branches across regions.
- Trained and mentored staff on company policies and procedures.
- Developed strategies to optimize resource allocation across branches.
- Coordinated with departments to align financial services and leasing solutions.
- Conducted market analysis to identify growth opportunities in leasing sector.
- Created and managed budgets for travel, training, and team-building activities.
- Reviewed completed work to verify consistency, quality, and conformance.
- Facilitated communication between management and branch teams for operational alignment.
- Resolved conflicts between staff members or customers quickly while maintaining a professional attitude.
- Conducted regular meetings with staff to review progress, discuss challenges and identify areas for improvement.
Supervisor
ORIENT EXCHANGE CO LLC
DUBAI
05.2016 - 10.2021
- Supervised daily operations of currency exchange processes and customer service interactions.
- Trained staff on compliance regulations and best practices for financial transactions.
- Implemented process improvements to enhance efficiency in transaction handling.
- Resolved customer inquiries and complaints with professionalism and attention to detail.
- Maintained documentation for audits and regulatory compliance requirements diligently.
Education
Bachelor of Computing -
M G UNIVERSITY
KOTTAYAM01-2014
Skills
- Staff training
- Market analysis
- Operational supervision
- Customer relationship management
- Compliance regulation
- Currency exchange operations
- Effective communication
- Team building
- Problem solving
- Strategic planning
- Attention to detail
- Operations management
- Reporting and documenting
- Staff development
- Technical proficiency
- Multitasking
- Adaptability and flexibility
- Recruitment and hiring
- Resource allocation
- Financial reporting
- Performance evaluation
- Employee development
- Process monitoring and improvement
- Risk management
Languages
Malayalam
Native
Native
English
Advanced (C1)
C1
Hindi
Elementary (A2)
A2
Tamil
Beginner
A1
Timeline
Cluster Manager
ECOMARK GENERAL FINANCE AND LEASING LTD
01.2022 - Current
Supervisor
ORIENT EXCHANGE CO LLC
05.2016 - 10.2021
Bachelor of Computing -
M G UNIVERSITY