Reading
Akhil Joshi
Technical Content Writer/Content Writer
Ahmedabad
Summary
Demonstrated record of accomplishment in proposing, outlining and writing engaging, fresh content. Logical and methodical with creative eye for details and diligence in producing exceptional work. Well-versed in building interest in readers, marketing books and critically approaching problems. Along with content writing, I carry 15+ years of experience working in the corporate world. All those years of work experience give me the ability to communicate and collaborate with clients and customers to get the results needed for the business while maintaining quality.
Overview
15
15
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Content Writer
Time Analytics
03.2022 - Current
- Blog Writing, About Us page, Technology pages,
- Ghostwriting, Market Research, and writing content on different topics.
- Technical page for SaaS. Written multiple blogs on the website Time Analytics.
Senior Executive
Vodafone Shared Services India
Ahmedabad
10.2012 - Current
- Interact with the UK customers via chat/email/letters/Calls and give them satisfactory resolutions
- Maintain the NPS(Net Promoter Score)
- Handled teams for the web chat process and call
- Vodafone Customer Relations UK
- Handled OJT(On Job Training) batches for the process
- Work on Complaints addressed to the Vodafone UK CEO and Directors
- Providing end to end resolution to a customer's complaint and regularly updating them with the progress of it
- Auditing the chats, and calls for the team to help maintain the quality and improve the process
Social Media Manager
Upwego
03.2022 - 05.2022
- Upwego is a Social Media Platform
- Worked as a Social Media Manager for the Upwego application based in Canada
- Task was to moderate the posts on the platform, and create new posts every day for the platform
- Appreciating content of other content developers, keeping the environment positive, and motivating on the platform
- Posting 3 posts on daily basis to keep the platform live
Sales Executive
Etech.Inc
Gandhinagar
12.2008 - 10.2012
- Responsible for sale and customer service on Web-Chat
- Platform
- Guiding the customers throughout the online order process
- On Job training handled for new joinees
Education
HK Commerce College
AhmedabadSkills
Objection Handling & Risk Handling Quick LearnerRoot Cause Analysis MentoringTime Management Planning and AnalysisAdaptability Temperament CommunicationSEO Digital Marketing
Creative writing
Proofreading
Technical research
Complaint resolution
Creative problem solving
Staff education and training
Accomplishments
- Achieve the target of writing SaaS blog with the pre-defined deadline with accuracy and efficiency.
- Awarded the Quality award in recognition of outstanding contributions and achievements in Written communication within Vodafone Shared Services Limited.
- Awarded the recognition for being the best performing Digital Subject Matter Expert, leveraging in-depth knowledge and expertise in Written communication, and handling of the Complaint process to drive digital transformation and deliver impactful outcomes within Vodafone Shared Services Limited.
- Certified in Lean Six Sigma White Belt
Certification
Digital Marketing
Interests
Content Creation
Digital Marketing
Writing Fiction, Novels, History, Technology, Current Events
Timeline
Content Writer
Time Analytics
03.2022 - Current
Social Media Manager
Upwego
03.2022 - 05.2022
Senior Executive
Vodafone Shared Services India
10.2012 - Current
Sales Executive
Etech.Inc
12.2008 - 10.2012
HK Commerce College