Akhil K
Vulnerability Management / Cybersecurity Engineer
Bangalore
Summary
Dynamic Cybersecurity and Technical Support Engineer with over 7 years of experience in IT infrastructure, enterprise technical support, and cybersecurity. Expertise in utilizing Saner CVEM for Cyber Exposure and Vulnerability Management, with hands-on skills in vulnerability assessment, exposure management, and endpoint security across diverse operating systems including Windows, Linux, and macOS. Proficient in vulnerability analysis using CVE and CVSS frameworks, risk prioritization, and patch deployment, along with strong capabilities in REST API validation with Postman and scripting in PowerShell and Bash. Adept at leveraging AWS services such as EC2, IAM, VPC, Auto Scaling, S3, and CloudWatch to enhance security posture and operational efficiency.
Overview
3
3
Certifications
11
11
years of professional experience
Work History
Product Support Engineer| Cybersecurity
SecPod Technologies
Bangalore
12.2021 - Current
- Supported enterprise customers using Saner CVEM for vulnerability and cyber exposure management.
- Conducted vulnerability assessments across Windows, Linux, and macOS endpoints.
- Assisted customers in identifying and prioritizing vulnerabilities using CVE and CVSS scoring.
- Investigated vulnerability detection issues and validated remediation through post-patch scans.
- Assisted customers in reducing security risks by implementing remediation recommendations.
- Supported operating system and third-party application patch management.
- Managed security patch deployment for Windows, Linux, and macOS devices.
- Investigated patch deployment failures and analyzed agent logs.
- Verified patch compliance and remediation success across enterprise environments.
- Troubleshot Windows Update, Linux package management, and patch repository issues.
- Supported endpoint agent deployment, upgrades, and troubleshooting.
- Performed endpoint health checks and security assessments.
- Assisted customers in resolving agent communication and scan failures.
- Investigated endpoint security issues through log analysis.
- Validated REST APIs using Postman.
- Tested GET, POST, PUT, and DELETE endpoints.
- Verified API request parameters, authentication methods, headers, and JSON responses.
- Validated report generation APIs for assets, vulnerabilities, patch management, and compliance.
- Verified API functionality against product documentation.
- Assisted customers with API integrations and troubleshooting.
- Developed and modified PowerShell scripts for Windows administration and automation tasks.
- Created Bash scripts for Linux administration, system monitoring, and troubleshooting.
- Automated repetitive support tasks to improve operational efficiency.
- Performed root cause analysis for security, infrastructure, and application issues.
- Investigated product logs to identify security and performance problems.
- Collaborated with engineering teams to reproduce issues and validate fixes.
- Supported enterprise customers through remote troubleshooting sessions.
- Performed periodic health checks for enterprise deployments.
- Tested new product features and security enhancements.
- Validated software fixes before production release.
- Created Knowledge Base articles and technical documentation.
- Reported software defects and tracked resolutions.
Technical Support Engineer
RIMS Technologies
04.2019 - 12.2021
- Installed and managed physical and virtual servers in customer environments.
- Troubleshot issues across Linux, Windows, and VMware ESXi platforms.
- Monitored systems using iLO (HP) and iDRAC (Dell) tools.
- Provided support for hosted infrastructure and ensured system availability.
IT Support Engineer
Air India Ltd
Cochin
11.2015 - 03.2019
- Administered Windows and Linux systems and managed Active Directory environments.
- Implemented Group Policies (GPO) to enhance system security.
- Supported enterprise email systems and end-user infrastructure.
- (Clients: Aforeserve, Hitachi Systems, HCL Services)
Desktop Engineer
Onward Services Ltd
05.2015 - 11.2015
- Delivered OS installation, troubleshooting, and desktop support services.
Education
B.Tech - Electronics and Communication Engineering
GEC SKP, Calicut University
Calicut University12.2012
Skills
Vulnerability Management
Patch Management
Endpoint Security
API Validation
PowerShell Scripting
AWS Cloud Fundamentals
Certification
AWS Certified Cloud Practitioner
Key Strengths
- Strong troubleshooting and root cause analysis
- Security-focused mindset with vulnerability management experience
- Ability to bridge support, cloud, and security domains
- Quick learner with hands-on approach to new technologies
Timeline
Product Support Engineer| Cybersecurity
SecPod Technologies
12.2021 - Current
Technical Support Engineer
RIMS Technologies
04.2019 - 12.2021
IT Support Engineer
Air India Ltd
11.2015 - 03.2019
Desktop Engineer
Onward Services Ltd
05.2015 - 11.2015
B.Tech - Electronics and Communication Engineering
GEC SKP, Calicut University