AKHIL KESAVAPURAM SOMAN
Branch Manager
Kottayam
Summary
Result oriented diligent Branch Manager with proven success at Life Insurance Corporation of India .Enhancing customer delight and operational efficiency. Skilled in branch operations management, administration and customer relationships. Never gets tired of mundane works ,rather will be efficient and ever evolving. Adaptable to unforeseen challenges in workplace. Always tries to understand the people interacted with and tries to come up with an amicable plan for them
Overview
13
13
years of professional experience
6061
6061
years of post-secondary education
Work History
Branch Manager
LIC Of India
10.2023 - Current
- Continuously maintained branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded within deadlines.
- Statutory filings, record keeping.
- Maintained friendly, calm, composed and professional customer interactions.
- Purchased and ensured availability of physical amenities and consumables for the smooth functioning of office.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks, different meetings, local recruitments and training sessions.
- Managed diverse type of stake holders with varied priorities viz, customers, staff members and agents with maximum symbiosis and harmony.
Administrative Officer
LIC Of India
Salem
01.2017 - 10.2023
- Undertook research activities and devised new workflow structures for operational efficiency and accuracy.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Headed multiple departments with independent charges meeting deadlines and having good liaison with other departments.
- Maintaining confidentiality of customer data.
Probationary Officer
Canara Bank
Doddballapur
06.2016 - 12.2016
- Managed complex data entry and customer service operations.
- Updated reports, managed accounts, and generated reports with high accuracy for various stake holders.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Used various office softwares like MS Excel, MS Powerpoint for increasing office productivity and reducing manual work and time lags.
- Adapted to the new circumstances and was able to learn new skills as need arouse.
- Acted as the primary contact with customers providing them with valuable suggestions as per their needs.
Faculty Teacher
BRILLIANCE COLLEGE
Kottayam
06.2012 - 04.2016
- Taught Quantitative aptitude and reasoning.
- Had good understanding of students mind and thoughts.
- Closely interacted with students and guided them to choose appropriate career.
Education
Post Graduation-Master of Business Administration - Banking Financial Services and Insurance
Manipal University
Jaipur05.2024
Diploma - Fellowship in Insurance
Insurance Institute of India
Mumbai, India12-2021
Bachelor of Technology - Electronics And Communications Engineering
Mahatma Gandhi University
Pala04.2014
Skills
- Branch operations management
- Effective verbal and written communication
- Ability to understand and guide people
- Secure data administration
- Uphold service standards
- Time management
- Work prioritisation
- Experienced with office productivity tools
- Client interaction point
- Work independently
- Policy compliance
Timeline
Branch Manager
LIC Of India
10.2023 - Current
Administrative Officer
LIC Of India
01.2017 - 10.2023
Probationary Officer
Canara Bank
06.2016 - 12.2016
Faculty Teacher
BRILLIANCE COLLEGE
06.2012 - 04.2016
Post Graduation-Master of Business Administration - Banking Financial Services and Insurance
Manipal University
Diploma - Fellowship in Insurance
Insurance Institute of India
Bachelor of Technology - Electronics And Communications Engineering
Mahatma Gandhi University
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