Akhil Kola
Summary
Having 4+ years IT extensive experience in JIRA Software, jira service management bitbucket, Confluence, I have installed JIRA, Confluence, JIRA Service Desk, Bitbucket, and Bamboo in Windows. Worked on Issue Types, Workflows, Screens, Custom Fields, Permissions, Issue Security Levels, and Notification Schemes for JIRA Projects. Created Custom Workflows, Screens, and Fields in JIRA based on Client requirements. Created events, email Notification Schemes, and Assigned Project Roles in JIRA. Created screens and fields based on Issue Types. Created the Permission Schemes to restrict the users in Project level. Synchronized the Users from AD/LDAP to Crowd and Created users in JIRA Internal Directory. Created Spaces, Pages, Child Pages and Templates in Confluence. Collaboration in Confluence. Conducted trainings for teams on team collaboration and effective use of confluence. Installed Various Plug-ins (Add-ons) for Import/Update of Projects and Issues, Fields. Worked on Upgrade of Applications and Plug-Ins Synced with the old Production Applications. Worked with Jira Service Desk, created service desk request types. Restrict the Request Types to other groups as per client requirements. Experience with developing high-level Design documents and participating in design reviews. I have good experience in implementing Confluence Spaces, Pages, Child pages and performed Import and Export operations. Good exposure in Dashboards and Filter implementation. Responsible for creating complex JIRA workflows, conditions, setting up and maintaining JIRA. Experience with Test Cycle management in JIRA and JIRA Upgrade with minimal down time. Migrated Atlassian applications from production lab to open stack. Interact with Business Analysts and Software Developers for bug reviews and participated in QA meetings. Strong analytical and problem solving skills, highly motivated, good team player with very Good communication & interpersonal skills.
Overview
9
9
years of professional experience
Work History
Specialist
Zeta
Hyderabad, India
04.2022 - Current
- Maintaining JIRA Instance with Administration and Development. JIRA version Upgradation and Migration. Write A groovy script code based on JIRA requirement. Creation of JIRA Projects based on user request. Cloning the JIRA Projects. Re-indexing JIRA on timely basis. Creating spaces in Confluence. Providing privileges to the users. Creation of new JIRA users and JIRA groups. Implementing JIRA workflows using advanced features such as Post functions, Conditions and Validations. Experience in configuring Field configurations, Notification schemes, Screen Schemes, Permission Schemes in JIRA Projects. Creating JIRA Service Desk projects, Custom fields, Issue Types and screens for Customer portals. Configure the Customer Portal, request types, queues, SLA metrics and automation. Installing plug-ins and maintaining the licenses. Troubleshooting the problems in JIRA. Linking GIT Repositories to Fisheye Projects. Creating and managing filters. Managing Groups and Role management based on projects. Prioritizing workload and resolving tickets based on Service Level Agreements. Integration of JIRA with other applications using plug-ins. Importing bulk issues into JIRA Projects using CSV files. Migrating JIRA Service Desk project. Taken ownership in checking Plug-in compatibility and UAT pre-upgrade of JIRA. Restarting JIRA, performance monitoring of JIRA instances and checking log and backup files. Managing Users in Crowd Directories. Troubleshooting user queries on JIRA, Confluence, Fisheye and Crucible applications.Streamlined project workflows, boosting team efficiency by 30%.
- Implemented custom dashboards, enhancing visibility for stakeholders.
- Automated reporting processes, saving 10 hours weekly for the team.
- Configured Jira permissions, ensuring data security and compliance.
- Trained 50+ users, increasing platform adoption and user satisfaction.
- Integrated Jira with other tools, improving cross-team collaboration.
- Resolved 95% of user issues within 24 hours, enhancing support quality.
- Developed best practices, reducing project delays by 20%.
- Conducted regular audits, maintaining system integrity and performance.
- Led migration to Jira Cloud, ensuring seamless transition with zero downtime
System Specialist
Tcs
Hyderabad, India
03.2017 - 03.2022
Client: HSBC
Role: JIRA Administrator
Duration: 2017 – 2022
Team Size: 3
- Managed end-to-end JIRA administration for Banking and Financial applications development teams.
- Designed and implemented custom workflows tailored for banking compliance and regulatory reporting.
- Created permission schemes, security levels, and notification schemes ensuring secure and compliant operations.
- Worked on JIRA Service Management by creating portals for IT Service Requests, Change Requests, and Incident Management.
- Integrated JIRA with Confluence for project documentation and release notes.
- Developed dashboards and reports to track KPI metrics for ITIL processes.
- Assisted QA teams in test cycle management and release planning through JIRA.
- Provided L1/L2 support to business teams for JIRA and Confluence issues.
- Coordinated with business analysts and developers for bug triage and sprint planning.
Education
Bachelor of Degree -
Gauthami degree college
01.2015
Intermediate - undefined
Govt Junior College
01.2012
S.S.C - undefined
Vishwa pragathi High School
01.2010
Skills
- Administration Tools JIRA, JIRA Service Desk, JIRA Agile and Confluence
- Operating System Windows (All Versions), XP and Linux
Languages
Hindi
Timeline
Specialist
Zeta
04.2022 - Current
System Specialist
Tcs
03.2017 - 03.2022
Intermediate - undefined
Govt Junior College
S.S.C - undefined
Vishwa pragathi High School
Bachelor of Degree -
Gauthami degree college