Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Akhil Kumar

Bangalore

Summary

Dynamic Senior Community Manager with proven expertise at Awfis Space Solutions, driving exceptional customer satisfaction and optimizing multi-center operations. Skilled in budget control and vendor coordination, I successfully enhanced service delivery and client retention through strategic community engagement initiatives. A results-oriented leader, I excel in cross-functional collaboration and process execution.

Overview

7
7
years of professional experience

Work History

Senior Community Manager

Awfis Space Solutions Pvt. Ltd.
Bangalore
04.2025 - Current
  • Led operations and community experience for six centers with total seating capacity exceeding 1,000 members.
  • Achieved high customer satisfaction by resolving escalations and enhancing service delivery.
  • Oversaw collections, consistently meeting monthly targets and managing outstanding dues.
  • Managed center-level profit and loss, expenses, and budgeting to optimize operational costs.
  • Organized community engagement events, boosting client retention and creating additional business opportunities.
  • Coordinated with vendors, IT, housekeeping, and security teams for seamless operations.
  • Served as liaison among sales, legal, and facility teams for handovers and compliance.
  • Analyzed member feedback to pinpoint service improvement areas.

Community Manager

Awfis Space Solutions Ltd.
BENGALURU
04.2024 - 03.2025

Assitant Community Manager

Awfis Space Solutions Pvt. Ltd.
Bangalore
09.2022 - 04.2024
  • Managed core operations across multiple office locations, ensuring service continuity.
  • Coordinated facility maintenance to ensure a welcoming environment for clients.
  • Established strong client relationships to facilitate timely onboarding and renewals.
  • Tracked budgets, monitored departmental expenditures, and implemented efficiency measures.
  • Initiated filing systems for confidential lease, billing, and legal documents.
  • Supervised daily property management tasks, including repairs and AMC follow-ups.

Assistant Operation Manager

OYO Workspaces Pvt. Ltd.
Bangalore
10.2019 - 11.2021
  • - Oversaw entire facility operations, admin processes, and vendor handling across workspaces.
  • - Supported budget planning, office layouts, asset usage, and service level delivery.
  • - Handled stakeholder communication, managed government liaisons, and supervised the onsite teams.
  • - Improved operations by developing internal process documentation and cost-saving measures.

Operations Executive

Awfis Space Solutions Pvt. Ltd.
New Delhi
06.2018 - 10.2019
  • - Ensured smooth daily operations and customer satisfaction through support activities and team coordination.
  • - Maintained relationships with clients, tracked issues, and resolved them within defined SLAs.

Education

MBA – Master of Business Administration -

APJ Abdul Kalam Technological University
Kerala
05-2022

B.Sc - Hospitality & Facility Management

Institute of Hotel Management, Catering & Nutrition
Lucknow, UP
01.2018

CBSE – Intermediate & High School -

St. Gregorios School
New Delhi
01.2015

Skills

  • Community and facility management
  • Multi-center operations
  • Customer relationship management
  • Vendor coordination and AMC handling
  • Workplace infrastructure and fit-outs
  • Collections and billing oversight
  • Inventory and asset management
  • Revenue generation from events
  • Team leadership and process execution
  • Budget control and cost optimization
  • Escalation and incident management
  • Cross-functional collaboration
  • Ownership and accountability
  • Communication and escalation handling

Languages

English – Fluent, Hindi – Fluent, Malayalam – Native

Accomplishments

  • Boosted customer satisfaction scores by 15% in 6 months through service initiatives
  • Reduced operational costs by 10% annually via better vendor negotiations

Timeline

Senior Community Manager

Awfis Space Solutions Pvt. Ltd.
04.2025 - Current

Community Manager

Awfis Space Solutions Ltd.
04.2024 - 03.2025

Assitant Community Manager

Awfis Space Solutions Pvt. Ltd.
09.2022 - 04.2024

Assistant Operation Manager

OYO Workspaces Pvt. Ltd.
10.2019 - 11.2021

Operations Executive

Awfis Space Solutions Pvt. Ltd.
06.2018 - 10.2019

MBA – Master of Business Administration -

APJ Abdul Kalam Technological University

B.Sc - Hospitality & Facility Management

Institute of Hotel Management, Catering & Nutrition

CBSE – Intermediate & High School -

St. Gregorios School

Similar Profiles

CREATE PROFILE
Akhil Kumar