Akhil Kumar.D
Bangalore
Summary
Seasoned Application Support Engineer with a proven track record at Kotak Mahindra Bank, specializing in Microsoft SharePoint and OneDrive for Business. Demonstrated expertise in optimizing banking operations through strategic administrative initiatives, exceptional problem-solving capabilities, and a commitment to client satisfaction. Consistently maintained SLA adherence with deviations below 1%, reflecting strong attention to detail and operational excellence.
Overview
2
2
years of professional experience
Work History
Application Support Engineer
Kotak Mahindra Bank
02.2023 - Current
- Gained expertise in banking operations at the flagship company of the Kotak Group.
- Ensured seamless OneDrive operation through thorough user access control and troubleshooting.
- Exhibited proficiency in resolving OneDrive desktop client complications.
- Performed efficient transfers of ex-employee OneDrive data to comply with retention protocols.
- Ensured efficient operation by monitoring OneDrive usage limits.
- Managed the Microsoft Office 365 environment, emphasizing Teams administration.
- Configured and managed Teams policies and meeting settings to streamline communication and collaboration.
- Created, configured, and managed new SharePoint sites, site collections, and sub-sites.
- Supervised adjustments to enable and disable external sharing on SharePoint Online.
- Managed site collection storage limits, and handled site and document library migrations.
- Administered SharePoint Online user profiles, and managed file and folder sharing with external users.
- Developed and configured SharePoint lists, libraries, and forms to enhance organizational workflows
- Taking ownership of support tasks at L1/L2 level based on issue priority to meet client's SLA requirements
- Resolving issues within agreed-upon SLA timelines, prioritizing efficient problem-solving and customer satisfaction
- Raising Change request, problem tickets, service request and Remedy for permanent fix
- Administered OneDrive storage management and resolved data loss issues
- Managed OneDrive access for ex-employees, including delegating administrative tasks when secondary admins were not assigned
- Restored deleted OneDrive accounts using PowerShell for data recovery
- Demonstrated expertise in managing and troubleshooting the Office 365 portal, ensuring smooth operation and user support
- Hands-on experience supporting Office 365, SharePoint Online, Teams, OneDrive, O365 Groups etc
- In an Enterprise Environment
- Kotak Mahindra Bank is an Indian private sector banking, the group's flagship company, to carry on banking business
Application Support Engineer
Wipro
08.2022 - Current
Support
Bell South
08.2022 - 02.2023
- Provide timely support to users reporting issues, ensuring prompt resolution and excellent customer service
- Monitor and investigate job failures, identifying root causes and implementing corrective actions
- Offer support at L1/L2 levels based on issue priorities, ensuring adherence to client's SLA
- Deliver round-the-clock support to clients, ensuring continuous availability and minimizing downtime
- Actively participate in internal meetings to provide updates on application status and collaborate with cross-functional teams
- Create and manage database objects such as Views, Indexes, Constraints, and Sequences, optimizing data retrieval and storage
- Perform application server restarts, known as 'bouncing,' to address issues and restore functionality
- Facilitate smooth deployment and migration processes, ensuring seamless transitions and minimizing disruptions
- Resolve issues within agreed Service Level Agreements (SLAs), prioritizing critical tasks and meeting client expectations
Education
Bachelor Of Science -
NEFTU
12-2017
Skills
- Microsoft SharePoint
- OneDrive for Business
- Microsoft Office
- Access Controls
Languages
- English
- Hindi
- Telugu
Timeline
Application Support Engineer
Kotak Mahindra Bank
02.2023 - Current
Application Support Engineer
Wipro
08.2022 - Current
Support
Bell South
08.2022 - 02.2023
Bachelor Of Science -
NEFTU
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