AKHIL KUNCHALA
Senior Computer System Analyst
Hyderabad
Summary
Knowledgeable IT Analyst team member with 3 years of practical experience and dedicated work ethic's. trained to work on different hardware and software errors. Thorough in tackling technical issues, tracing root causes and correcting errors. Equipped to work independently on diverse support projects and keep impeccable records. Offers expert troubleshooting, critical thinking and problem-solving abilities.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
3
3
Language
Work History
IT Analyst
HSBC
Hyderabad
07.2021 - 03.2022
- Working as an IT Analysts Experience in documenting the ticket
- To provide 1st line technical support for the IT functions of the business.
- Respond to support enquiries directly from clients and help them to resolve hardware and / or software problems.
- Document working procedures and store within the knowledge management database.
- Own customer issues and drive through to resolution.
- Resolving the issues with software applications, desktops, laptops and tablets.
- MS Office, Outlook , Jabber, zoom, BMM, windows Password Reset, bit locker etc
- Resolving all tickets within SLA timeframe.
TECHNICAL SUPPORT
Tech Mahindra
Hyderabad
03.2020 - 07.2021
- Working as an Technical support
- Experience in documenting the ticket
- Resolving all tickets within SLA timeframe.
CUSTOMER SUPPORT EXECUTIVE
AMAZON DEVELOPMENT CENTRE, INDIA PVT. LTD
Hyderabad
09.2016 - 10.2017
- Resolving customer issues ensuring that the issue is resolved completely to their satisfaction.
- Attending Escalation Calls and Respond to the user's mail for any issues.
- Worked as a subject matter expert (SME) and helped new hires with process related queries as a cross skill
- Resolving all forms within SLA timeframe
- Was part of a kaizen project lead to improvise the process on e-commerce platform
- Was part of the pilot project testing the device “Echo” in India
Education
B.Tech - computer science and engineering
Geethanjali College of Engineering And Technology
Hyderabad 01.2011 - 01.2015
Board of The Intermediate - MPC
Narayana Junior College
Hyderabad, TG 08.2009 - 03.2011
Board of Secondary Education - SSC
A B C Residential School
Andhra Pradesh 01.2008 - 02.2009
Skills
System security management
Software and system training
Operating system setup
Computer science understanding
Proficient in Word, PowerPoint and Excel builds
Windows and Linux expertise
Hardware diagnosis
LAN aptitude
Expert in disaster recovery
Application support
Customer service expert
Knowledgeable in Mac systems
Skilled in TCP/IP and WAN
Staff education and training
Troubleshooting proficiency
Hobbies
- Basketball and Boxing
- Passionate of Gymming
- Reading
- Sketching
- Painting
Timeline
IT Analyst
HSBC
07.2021 - 03.2022
TECHNICAL SUPPORT
Tech Mahindra
03.2020 - 07.2021
CUSTOMER SUPPORT EXECUTIVE
AMAZON DEVELOPMENT CENTRE, INDIA PVT. LTD
09.2016 - 10.2017
B.Tech - computer science and engineering
Geethanjali College of Engineering And Technology
01.2011 - 01.2015
Board of The Intermediate - MPC
Narayana Junior College
08.2009 - 03.2011
Board of Secondary Education - SSC
A B C Residential School
01.2008 - 02.2009