AKHIL MALHOTRA

• Reviewed and assessed ongoing operations, developing initiatives for continuous process improvement for Microsoft Teams technologies.
• Oversaw talented team of 10 colleagues by actively communicating project information, remedying issues and delivering positive feedback.
• Managed company operations, including staff hiring, training, development, scheduling and supervision.
• Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
• Mentored newly hired employees on Ms Teams technology and developed training manual for all to use for levels reference purposes.
• Drive Morning\Evening operational call with leadership team.
• Validating and approving Knowledge base articles for Microsoft Teams technologies.
• Review and prepare process related documentation for management and technology relates tasks for Microsoft Teams.
• Supervise and lead Mural and Slack technologies.

• Increased customer satisfaction by resolving Microsoft Lync 2010\Skype for Business & VMware related issues.
• Troubleshoot P1\P2 issues and suggest corrective measures.
• Preparation and validation of Wintel Operational SOP for all domain prevalent technologies and POA for scheduled activities.
• Ensuring timely closure of raise CR, Tickets and Alerts.
• Supervising and preparing Vulnerability\Patching report. Work on their remediation's on priority.
• Scheduling activities like version up gradation on domain prevalent technologies i.e., VMware, SMG, Exchange, Service Packs
• Allocation/de-allocation of VMware RDMs, data stores.

• Worked with multiple customers to understand needs and provide service.
• Design Solutions for Microsoft Lync.
• Implement Microsoft Lync 2010\Skype for Bossiness for multiple clients.
• Perform proof of concept on Microsoft Lync 2010, Exchange 2010, ADRMS, SharePoint etc. for multiple clients
• Implement different server roles like Front end, Backend , Director , Archiving\Monitoring , Audio\Video & Edge Servers.
• Configuring High Availability in India & US Sites with hardware load balancing.
• Integration of existing OCS 2007 R2 with Lync 2010.

• Design Video Conferencing solutions.
• Prepare bill of material for HP server, IBM server and Cisco Devices using Cisco Configuration tool.
• Perform Demo of Everest NMS at Areva Noida.
• Work on Compliance for Govt. tenders.
• Completed Microsoft Lync 2010 POC at CRPF, BHEL offices etc.

Outsources to Microsoft Corp as V-TSP for Unified Communications.

• Design Solutions for Microsoft Lync 2010.
• Prepare Document guide and Scope of work documents.
• Perform POC at client site for Microsoft Lync 2010.
• Work on Microsoft CIE (Customer Immersive Experience).