Akhil Mishra
Delhi
Summary
Hospitality professional with extensive experience in process optimization and operational efficiency. Expertise in strategic planning, resource management, and team leadership drives organizational success. Focused on implementing innovative solutions that enhance performance and customer satisfaction while reducing costs.
Overview
12
12
years of professional experience
Work History
Manager - Admin & Hospitality
Elan Avenue Ltd
Gurgaon
01.2025 - Current
- Ensure the upkeep, safety, and security of the 50-acre site.
- Oversee the project office premises, including cabins, meeting rooms, washrooms, and common areas.
- Manage stock supplies, inventory, and maintain cost-efficient control.
- Ensure the maintenance and upkeep of office facilities, and handle AMC records and budgets.
- Manage vendor records, contracts, and coordinate with accounts for POs and payments.
- Provided leadership during times of organizational change or crisis situations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Created monthly reports for senior management summarizing operational performance metrics.
Restaurant General Manager
Reliance Brands Limited
Gurgaon
12.2022 - 08.2024
- Staff Management: Hiring, training, and supervising staff, ensuring they are well-trained in service and safety procedures.
- Operations Management: Overseeing daily business operations, including opening and closing procedures, managing shifts, and ensuring timely service.
- Financial Management: Managing budgets, controlling costs (labor, food, and beverage), tracking sales, and maximizing profitability.
- Vendor Management: Managing relationships with external vendors and service providers, ensuring quality service delivery, and negotiating contracts.
- Marketing and Promotions: Developing and executing promotional strategies, marketing campaigns, and special events to attract customers.
- Support to Senior Management: Assisting senior managers and executives with administrative tasks, reports, and project coordination.
- Reporting: Preparing and analyzing reports on sales, performance, customer feedback, and other key performance indicators.
Restaurant Operations Manager
Bright Hospitality
Gurgaon
12.2021 - 11.2022
Assistant Manager - Restaurant Operations
Intercontinental Hotel Group
Goa
05.2018 - 06.2020
F&B Supervisor
Andaz - A concept by Hyatt
Delhi
08.2016 - 05.2018
Butler
The Leela Palace
Delhi
01.2014 - 06.2016
Education
BSc - Hospitality
IHM Lucknow
06-2013
Intermediate -
CBSE
01.2009
Matriculation -
CBSE
01.2007
Skills
- Facilities and administration management
- Vendor management and negotiation
- Budgeting and cost control
- Leadership and people management
- Task prioritization and multitasking
- Communication and coordination skills
Hobbies and Interests
- Traveling
- Meditation
Projects
Brand Launch - Pret A Manger, Mumbai, Maharashtra
Menu Development: Collaborated with Chef and management to contribute in creating a diverse and appealing menu that catered to various tastes and dietary preferences.
Staff Training: Assisted in training new staff on service protocols, menu details, and customer service excellence to ensure a smooth opening.
Operational Setup: Helped set up dining areas and kitchen, ensuring compliance with health and safety regulations while creating an inviting atmosphere.
Supplier Coordination: Engaged with local suppliers to source quality ingredients and beverages, establishing relationships that supported ongoing operations., Marketing Collaboration: Worked with the marketing team to develop promotional strategy.
Affiliations
- Successfully launched the iconic international brand Pret A Manger in India, driving its market entry strategy, and establishing its presence in a competitive F&B landscape
- Nominated for managing the 'Best Seafood Specialty Restaurant' in the Goa region by Times Food
- Awarded for managing the 'Best Vegetarian Restaurant' in Delhi/NCR by Times Food
- Contributed to the pre-opening phase of Andaz by Hyatt, ensuring smooth launch operations and aligning with the brand’s luxury lifestyle standards.
Disclaimer
I hereby declare that all the details furnished above are true to the best of my knowledge and belief.
Timeline
Manager - Admin & Hospitality
Elan Avenue Ltd
01.2025 - Current
Restaurant General Manager
Reliance Brands Limited
12.2022 - 08.2024
Restaurant Operations Manager
Bright Hospitality
12.2021 - 11.2022
Assistant Manager - Restaurant Operations
Intercontinental Hotel Group
05.2018 - 06.2020
F&B Supervisor
Andaz - A concept by Hyatt
08.2016 - 05.2018
Butler
The Leela Palace
01.2014 - 06.2016
BSc - Hospitality
IHM Lucknow
Intermediate -
CBSE
Matriculation -
CBSE
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