Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Accomplishments
CAREER PROGRESSION - ASTER
References
Timeline
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Akhil Mohan

Akhil Mohan

Dubai

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

15
15
years of professional experience

Work History

Clinic Manager

ASTER DM HEALTH CARE
DUBAI
12.2015 - 08.2025

•Clinic Operations: Managing day-to-day operations across multiple clinics to maintain consistency and excellence in service delivery.

•Customer Service Improvement: Implementing initiatives to enhance patient satisfaction and overall service experience.

• Business Development Strategies: Developing and executing strategies to drive business growth and expand market reach.

• Operational Efficiency: Streamlining workflows and processes to optimize resource utilization, and minimize costs.

• Team Leadership and Coaching: Leading and coaching teams to achieve performance goals, and foster a collaborative work environment.

• Healthcare Compliance: Ensuring adherence to healthcare regulations, and maintaining standards of care.

•Patient Retention and Loyalty: Creating strategies to enhance patient retention, and build long-term loyalty.

•Predicted possible positive and negative effects of proposed business developments to guide strategy development.

• Implemented proactive changes to programme operations to best meet goals.

• Developed strategic plans to drive organisational growth.

Front Office Supervisor

VASUDHARA SAROVAR PREMIERE
02.2014 - 10.2015
  • Evaluated employee performance reviews on an ongoing basis and provided feedback accordingly so that staff members could continue improving their skillset over time .
  • Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations .
  • Handled customer complaints in a professional manner.
  • Conducted regular meetings with front office staff members to discuss any issues they may have encountered during their shift hours or when dealing with guests directly at check-in and check-out counters .

Front Office Supervisor

THE PARK ON VEMBANAD LAKE
12.2012 - 01.2014
  • Evaluated employee performance reviews on an ongoing basis and provided feedback accordingly so that staff members could continue improving their skillset over time .
  • Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations .
  • Ensured proper customer service standards were met.
  • Handled customer complaints in a professional manner.
  • Conducted regular meetings with front office staff members to discuss any issues they may have encountered during their shift hours or when dealing with guests directly at check-in and check-out counters .

Front Office Assistant

OLIVE HOTEL COCHIN
05.2012 - 12.2012
  • Performed data entry of patient information into computer systems.
  • Processed payments from customers using cash, credit cards or checks.
  • Scheduled appointments for clients and staff members.
  • Maintained accurate financial records and assisted in preparing monthly reports.
  • Assisted with the preparation of daily bank deposits.

Front Office Assistant

POOVAR ISLAND RESORT
12.2011 - 05.2012
  • Performed data entry of patient information into computer systems.
  • Processed payments from customers using cash, credit cards or checks.
  • Scheduled appointments for clients and staff members.
  • Maintained accurate financial records and assisted in preparing monthly reports.
  • Assisted with the preparation of daily bank deposits.

Front Office Assistant

GRAND CENTRAL HOTEL
07.2010 - 12.2010
  • Performed data entry of patient information into computer systems.
  • Processed payments from customers using cash, credit cards or checks.
  • Scheduled appointments for clients and staff members.
  • Maintained accurate financial records and assisted in preparing monthly reports.
  • Assisted with the preparation of daily bank deposits.

Education

Bachelor of Business Administration -

Sree Narayana Guru Institute of Science&Managment

DHMCT - Hotel Management and catering technology

SNGM Institute of Hotel Management

Plus Two -

S.S.L.C -

Skills

  • Clinic management
  • Patient satisfaction
  • Business development
  • Operational efficiency
  • Healthcare compliance
  • Customer relationship management
  • Performance evaluation
  • Staff training
  • Schedule coordination
  • Team leadership
  • Problem solving
  • Effective communication
  • Conflict resolution
  • Strategic planning
  • Leadership

Languages

  • English
  • Hindi
  • Malayalam
  • Tamil

Personal Information

  • Date of birth: 04/20/91
  • Gender: Male
  • Nationality: Indian
  • Visa status: visit visa
  • Driving license - yes

Accomplishments

• Best UIC Award (FY 24): Recognized for exceptional performance in clinic operations.

• Awarded the yearly Service Trendsetters Award for the clinic consecutively for the last four years.

• Best Clinic Award (FY23): Acknowledged for delivering outstanding clinic services and performance.

CAREER PROGRESSION - ASTER

• Clinic Manager (2023) 

• Floor supervisor (2020) 

• Senior customer service executive (2018) 

• Customer care executive (2015)

References

References available upon request.

Timeline

Clinic Manager

ASTER DM HEALTH CARE
12.2015 - 08.2025

Front Office Supervisor

VASUDHARA SAROVAR PREMIERE
02.2014 - 10.2015

Front Office Supervisor

THE PARK ON VEMBANAD LAKE
12.2012 - 01.2014

Front Office Assistant

OLIVE HOTEL COCHIN
05.2012 - 12.2012

Front Office Assistant

POOVAR ISLAND RESORT
12.2011 - 05.2012

Front Office Assistant

GRAND CENTRAL HOTEL
07.2010 - 12.2010

Bachelor of Business Administration -

Sree Narayana Guru Institute of Science&Managment

DHMCT - Hotel Management and catering technology

SNGM Institute of Hotel Management

Plus Two -

S.S.L.C -

Akhil Mohan