Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
•Clinic Operations: Managing day-to-day operations across multiple clinics to maintain consistency and excellence in service delivery.
•Customer Service Improvement: Implementing initiatives to enhance patient satisfaction and overall service experience.
• Business Development Strategies: Developing and executing strategies to drive business growth and expand market reach.
• Operational Efficiency: Streamlining workflows and processes to optimize resource utilization, and minimize costs.
• Team Leadership and Coaching: Leading and coaching teams to achieve performance goals, and foster a collaborative work environment.
• Healthcare Compliance: Ensuring adherence to healthcare regulations, and maintaining standards of care.
•Patient Retention and Loyalty: Creating strategies to enhance patient retention, and build long-term loyalty.
•Predicted possible positive and negative effects of proposed business developments to guide strategy development.
• Implemented proactive changes to programme operations to best meet goals.
• Developed strategic plans to drive organisational growth.
• Best UIC Award (FY 24): Recognized for exceptional performance in clinic operations.
• Awarded the yearly Service Trendsetters Award for the clinic consecutively for the last four years.
• Best Clinic Award (FY23): Acknowledged for delivering outstanding clinic services and performance.
• Clinic Manager (2023)
• Floor supervisor (2020)
• Senior customer service executive (2018)
• Customer care executive (2015)