Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
CustomerServiceRepresentative
Akhil  P

Akhil P

Regional Head Sales and Ops- Qwqer
Chennai,KL

Summary

Strong leader and problem solver having more than 12 years of experience in Telecom, E commerce, Last mile Operations with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to increase the gross margin. Highly communicative and experienced in Telecom Sales and E commerce growth. Strengths in strategic planning, efficiency and team building.

Regional head with working experience in regional level sales, building Strategic Business units and Process building. Accomplished at uplifting revenue from 25 Lakhs to 5 Cr in first 1.5 years. Expert in Negotiations and Contract signing and building sustainable business relations. Experience in launching Cities and building business from scratch. Managed and developed a 15 cities across Kerala and Tamilnadu and build revenue of more than 50 Cr in a year.

Overview

10
10
years of professional experience
1
1
Certification
4
4
Languages
8
8

Years of Business development experience

3
3

Years of Operations and Revenue mangement

2
2

Yeras of Channel management and distribution experience

Work History

Regional Head SME

Qwqer India
Chennai , Tamilnadu
2022.03 - Current

Identified and pursued valuable business merchants to generate revenue from SME market and improve gross margin from -63% to breakeven.
Managing end to end operations and sales of 13 cities in Kerala and Tamilnadu. Onboarded 25 manpower vendors to deliver timely
and cost-effective supply of services in 6 months.
Introduced new methods, practices, and systems to reduce SLA breach, cancellations, customer satisfaction of on demand orders.
Implemented process improvement to shape Pricing plans for revenue enhancement, optimize procedures for higher efficiency and cost control and help company to break even and grow. Worked within core team to streamline sales and operational processes and internal controls, resulting in scalable and detailed set of procedures.

Head of Operations

Since Oct’15 – Till Now OYO Hotels and Homes Pvt. Ltd, OYO
Kochi , Kerala
2020.03 - 2021.03
  • Responsible for management and maintenance of all Stock 9000 Rooms and 280 Hotel Partners in Kochi Hub.
  • Manage entire stock in the hub to ensure constant availability of SRNs, Deploy Stock managers, KAMs, and other resources at the property to win back churned properties and aligning the team to solve for Revenue inputs to enhancing revenue.
  • Rigorous monitoring and performance management of the 10 Stock managers and 2 KAMs and over 200 hotel Managers.
  • Cultivated and strengthened lasting client relationships using Negotiations and Problem solving skills.
  • Managed, trained and motivated Area Business Mangers and Hotel Mangers to continuously improve knowledge and abilities in Hospitality field.

Area Business Head

OYO Hotels and Homes Pvt Ltd
Kochi , Kerala
2018.01 - 2020.01
  • Handled a team of 15 Area Business Managers and 80 Hotel Managers.
  • Performing functions as a P&L owner for the territory; taking key decision-making to increase the profit of the area.
  • Responsible for overall revenue of more than 50 Cr in an Year.
  • Facilitating and following up with the cross-functional teams, for growth and expansion of the area.
  • Collaborating and maintaining relationship with more than 100 hotel partners in the designated area and mentoring the team towards right relationship management with their respective partner properties.

Business Development Manager

OYO Hotels and Homes Pvt Ltd
Munnar , Kerala
2015.09 - 2018.01
  • Administered the P&L-related functions end-to-end for the entire region of Idukki district.
  • Built a Stock of 500 SRNs and revenue of 20 Cr in a year.
  • Managed the SRN supply delivery, Avg Supply addition of more than 75 SRNs months on month through New Supply additions and precluding existing Churn of Stock.
  • Strong relationships with 60 key hotel partners, and assisting in all hotel partner initiatives to deliver maximum SRNs during peak season.
  • Actions taken to Improve Online traction and offline sales to Hotels.
  • Operated the complete supply portfolio of the region (700 SRNs and 60 Hotel Partners); drove all supply initiatives from buy outs to signing up smart properties and handling their operations as well.
  • To care of the levers driving online traffic and demand to hotels in the city; from hotel content to offline partnerships.

Area Sales Manager

Bharti Airtel Services
Trivandrum , Kerala
2013.09 - 2015.09
  • Collaborated with Channel Partners and retail outlets and built effective partnerships devoted to capitalizing on emerging and sustainable sales opportunities.
  • Hired, trained and managed sales staff and administered and implemented compensation plan to support area sales goals.
  • Built lasting relationships with clients through outstanding customer service interactions.
  • Formulated tactics and strategies to target new potential customers within prioritized markets.
  • Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.

Education

MBA - Marketing Management And Research

Dc School of Management
Vagamon, Kerala
2011.06 - 2013.06

Training in Excel glass factory, Alleppey in - Marketing Management And Research

Excel Glass Factory
Alleppey, Kerala
2012.01 - 2012.02

Bachelor of Science - Hospitality Administration And Management

Institute of Hotel Management And Catering Technol
Kovalam, Kerala
2007.06 - 2010.06

Industrial Training Certificate Radisson Plaza - Industrial Training

Radisson Plaza
Kumarakom, Kerala
2010.06 - 2010.11

Skills

    Negotiations and Contract

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Accomplishments

  • Expertise in blending creative intellect / insight and sharp planning skills for executing business operations and meeting top bottom-line objectives.
  • A goal-oriented professional with over 8 years of experience in impacting organization profitability through effective strategic and tactical management decisions, channel sales and revenue, and business growth within the Hospitality and Telecom Sector.
  • Skilled in identifying & establishing strategic alliances / tie-ups with suitable business partners, resulting in deeper market penetration to achieve profitability.
  • Proficient in bringing large scale revenue & profit gains and bagging breakthrough orders; expertise in developing relations with distributors by identifying the strength of each partner, planning monthly primary & secondary numbers and coordinating with them for effective business development.
  • Successfully led key business initiatives & strategies to meet changing customer need / expectations, thereby resulting in a high level of customer satisfaction and increase in market share, sales volume & added bottom line.
  • Developed sales plans, forecasts for each product and territory (based on historical data, market trends, competitive activity, promotional strategy and sales effort).
  • Recognized with various awards like “BD Champion Award”, “Best Area Business Head” Pan India “Best P & L owner of the Territory Award”.
  • Launched and established Alleppey city as the most profitable city in the entire state Kerala in December 2018.
  • Got Best ABH Award Pan India in 2019.
  • Proficient in exploring, launching and developing new markets, new product,accelerating growth an involved in implementing new systems.
  • Supervised team of 15 Area Business Managers and 2 KAMs.

Certification

Six Sigma Quality Certificate

Timeline

Regional Head SME

Qwqer India
2022.03 - Current

Head of Operations

Since Oct’15 – Till Now OYO Hotels and Homes Pvt. Ltd, OYO
2020.03 - 2021.03

Area Business Head

OYO Hotels and Homes Pvt Ltd
2018.01 - 2020.01

Business Development Manager

OYO Hotels and Homes Pvt Ltd
2015.09 - 2018.01

Area Sales Manager

Bharti Airtel Services
2013.09 - 2015.09

Six Sigma Quality Certificate

2013-06

Training in Excel glass factory, Alleppey in - Marketing Management And Research

Excel Glass Factory
2012.01 - 2012.02

MBA - Marketing Management And Research

Dc School of Management
2011.06 - 2013.06

Industrial Training Certificate Radisson Plaza - Industrial Training

Radisson Plaza
2010.06 - 2010.11

Bachelor of Science - Hospitality Administration And Management

Institute of Hotel Management And Catering Technol
2007.06 - 2010.06
Akhil PRegional Head Sales and Ops- Qwqer