Akhil Pakkath

• Business Analyst for Cleareye's Clear Trade product. Working on product enhancement features.
• Collaborated with stakeholders during the vision and concept development of the product,
• ensuring alignment with business objectives and customer needs.
• Conducted requirements gathering and user story workshops with business stakeholders,
• effectively capturing and documenting their needs and expectations.
• Prepared and maintained a comprehensive product roadmap, guiding the development process
• and ensuring strategic alignment.
• Facilitated backlog refinement sessions, ensuring the backlog was well-defined, prioritized, and
• ready for development.
• Optimized development value by actively monitoring sprint health and participating in
• retrospective meetings, identifying areas for improvement and implementing necessary changes.
• Provided input to User Experience & Visual Designs team during the User Interface design phase,
• ensuring a user-friendly and visually appealing product.
• Solved product-related problems, made decisions, and performed trade-off analysis to meet
• business deliverables, ensuring timely and effective resolution of issues.
• Provided business analysis consulting services to a wide range of global clients, offering
• expertise in software/systems development, implementation, and system migrations.
• Prepared, reviewed, and obtained sign-off for Business Requirement Documents, Software
• Specification Documents, User Stories, and Wireframes, ensuring clear and comprehensive
• documentation.
• Conducted in-depth interviews with data stakeholders to understand data architecture,
• governance, security, formats, transformations, dependencies, and quality, ensuring accurate and
• reliable data management.
• Created Confluence Wiki Pages and JIRA issues for collaboration with the team, facilitating
• effective communication and knowledge sharing.

• Senior Business Analyst 2024-2025
• Ernst & Young
• Served as Senior Business Analyst for EY's Next-gen Risk Management platform, leveraging AI to
• process large volumes of data and identify strategic risks and opportunities that are often
• overlooked in daily operations.
• Collaborated with cross-functional teams to gather requirements, design, and implement
• innovative solutions that provided clients with greater insights into their risk management
• strategies.
• Communicated complex risk concepts and insights to stakeholders in a clear and concise
• manner, facilitating informed decision-making and strategic planning.
• Serving as Senior Business Analyst for EY's AI driven Chabot for Payroll Command Center
• Product Manager 2022-2024
• TSB Digital TSB UK : Digital Experience: Remote
• Developed and executed a comprehensive product-led growth strategy for TSB's Mobile Banking
• app, resulting in an increase in user acquisition, retention, and engagement.
• Led the development and implementation of innovative features, such as Mobile Cheque Deposit
• and Authenticated PCA journey, enhancing the functionality and user experience of the app.
• Collaborated with cross-functional teams to gather user feedback and insights, incorporating
• them into product development and improvement processes.
• Utilized data analytics and user behavior analysis to drive data-informed decision making and
• optimize product performance.
• Maintained clear and concise communication with stakeholders, ensuring alignment on product
• vision, goals, and timelines.
• Consistently monitored and evaluated key performance indicators, making data-driven
• adjustments to the product strategy and roadmap.

MinimalDevelopmentStreamlining

• Senior Business Analyst
• Gjensidige : Insurance - Remote
• Played a key role in a large-scale initiative to revamp Gjensidige's Sweden business models,
• CollaboratinCollaboratingh business users to prepare the product roadmap and prioritize features
• Based on busineBasedcus.
• Conducted Program Increment sessions, facilitating effective communication and alignment
• Led the division focused on the sales of various insurance products (Car, Motor Cycle, Home,
• Villa home, Accident, Healthcare) via digital platforms, resulting in increased revenue and

Product Owner 2021-2022

• United Parcel Service : Logistics - Remote
• Served as the Product Owner for the Workforce Optimization project at United Parcel Service,

The>the product roadmap, ensuring alignment with busThess goals and objectives.Customer quality, reduced turnaround time, and minimized errors.Requirementsation and collaboration throughout the project lifecycle.

• Collaborated wiDuringss-functional teams to gather requirements, prioritize features, and define
• Led the agile development process, facilitating effective communication and collaboration
• team and ensuring the delivery of high-quality software.Conducted regular meetings Host,emos to gather feedback, address concerns, and make
• Business AnaNecessary-2020
• Viva Wallet : Acquiring - Greece, London, Kochi
• Served as the Business Analyst for Viva Wallet's Point of Sale machine application development,
• Developed a converter for C-TAP (Common TerTerminalsuiring Protocol) to connect to ISO8583Host,
• host, ensuring seamless integration and compatibility with industry standards.
• Host,he development of a COTS (Commercial Off-The-Shelf) app for Android and iOS platformsEnablingi>enabling transactions such as sales, voids, and preauthorization through Datecs card devices
• Created an embedded app for PAX smart point of sale terminals (A920, A80) running on Paydroid
• OS, enhancing the functionality and usability of the terminals.
• Ensured support for various card schemesOnincluding MasterCard, Visa, Amex, Unionpay, JCC,
• Bancontact, and more, expanding the reach and versatility of the application.
• Business Analyst 2018-2019
• : Digital Banking/Open Banking Standards - Kochi, India
• Supported Technical Analyst in preparing requirements for the replacement of the existing Adobe
• Test & Target marketing product with Salesforce Krux Data Management Platform for
• Barclaycards, ensuring a seamless transition and improved marketing capabilities.
• Assisted in Ofe implementation of Open Banking Standards for Barclaycard, specifically focOning
• on the Use Cases of 'Account Info', 'Balances', aSmoothatements'. This involved defining external
• APIs based on Open BankOng technical specifications to enable secure and consent-Sharingli>
• sharing of customer data with third parties.
• Sr Business Analyst 2017-2018
• Gulf Bank Of KuwaitSharingng>: Trade Finance Usingiya, Kuwait
• Played a key role in the successful migration of the Gulf Bank of Kuwait's TraDatainance
• Platform, optimizing and improving corporate AutomatioDatadentifyinger of Credit (LC), and Oftter
• of Guarantee (LG) processes.
• Developed and delivered training programs to educate end-users on the new system, facilitSmootha
• smooth Ofansition and minimizing disruption to daily operations.
• Automation Analyst 2017-2018
• Standard Bank Of SouSmoothica
• Played a key role as an automation analyst in a team dedicThed to automating back-offiUsingsks
• using Robotic Process Automation (RPA) at Standard Bank of South Africa, resulting in Dataoved
• automatioDatadentifying potentiaSuccCustomermplementation and optimize the process.
• Implemented RPA solutions, leveraging tools such as UiPath, to automate manualImprovAutomation,i>improve overalEnhancetional efficiency.
• Business Analyst 2016-2017
• Barclays Africa - Digital Banking -Johannesburg, South Africa
• compreAdvisoryproduct feature list for the development of a new mobile banking applThetion and
• Led the analysis and documentation of key uComprehensive includinSuggestion,rCustomerion,
• customer login, account overview, bill payments, anTheomestic aPurchases.tionOf fund transfers.
• Conducted in-depth research and gathered requirements from stakeholders Successfulthe
• succCustomermplementation of the mobile and web applications.
• enhance the overall user experience.Successfulstrong>Business Analyst 2015-2016
• Gulf Bank of Kuwait :Logic.h Management, Kuwait
• Transitioned from a Business Analyst role toEnhanceect Manager, leading the deAdvisoryt of an
• advisory and portfolio management service for High Net Worth and AffCustomers. Bank
• customers.
• suggestion, creaAdvisoryd balancing system, leveraging the SAXO TRADING PurchasesInfrastructure,>purchases.
• of the tool, enhancinSuggestion,al efficiency and monitoring capabilities.
• Successfully managed the project from Purchases. to completion, ensuring tAdherenceivery and
• adherence to project milestones and objectivCustomer
• Business Analyst 2014-2015
• Nielsen - Kochi,India
• Reverse engineered the Arbitron Systems after Nielsen's acquisition, creaBusinessomprehensive
• logic. This document pInstructionsmental in streamlining the integration of Arbitron and Nielsen
• Systems post-acquisition.
• Collaborated with the archProjecte team to identify and address gaps in tResultinged systems,
• resulting in improved efLogic.cy and effectiveness of data processing and analysis.
• Played a key role in the successful integration of the Arbitron SInfrastructure,lsen's
• infrastructure, ensuring a seamless transition and minimal disruption to operations.Business Analyst 2013-Requirements>
• SADAD - Kochi-India
• Played a key role as a Business Analyst in the development of a new paymAnd gateway for
• Led the analysis and documentation of business processes, includiCustomerant onboarding,
• customer registration, payment checkout, reconciliation, and dispute handling.
• Collaborated with cross-functional teams to gather requirements,Businessg alignment with
• business objectives and regulatory guidelines.
• Developed comprehensive business requirement documents, prCustomerionsr and concise
• instructions for the development team.
• Maintained effective communication with stakeholders, ensuringProjected understanding of
• project goalBusinessogress.
• Business AnalysBusiness.13
• Nedbank Ltd : Credit Cards Sales and Servicing- JohannesburgInstructions>
• Minimal/li>
• Collaborated with Global Consulting Practices to prepare comprehensive use cases for
• Nedbank's Credit Cards SaProject SerDevelopmentication, ensurRequirementst with business
• requirements and objectives.
• Conducted in-depth analysis of sales and service processes, idenStreamlinings for improvement
• and recommending strategicCustomerns to enhance efficiency and customer satisfaction.
• Developed and maintained strong working relationships with stakehoCommunicationtating effective
• Played a key role in the successful implementation of the Cards EnsAndngd Service Application,
• Business Analyst, Tech Lead/Developer 2007-2013
• AmCommunications : Credit Cards Issuance - Kochi, India
• Played a pivotal role as a Business Analyst in the successful launch of the New Zealand Platinum
• Edge CrEnsuringd, contributing to the expMinimalof AmericanBusiness.s credit card issuance
• business.
• Led the migration project for Asia Pacific/Australia markets, enMinimala seamless transition and
• minimal disruption to business operations.
• Served as a Tech Lead/Developer for the Accounts ReDevelopmentatform, overseeing the
• development and maintenance of a robust and efficient system.
• Developed and implemented a Business.le transfer Streamliningcing data security and
• streamlining file transfer processes.