AKHIL PALA
Vadodara
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Consider myself a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Client Relationship Manager
ARCHER Transnational Systems Pvt. Ltd.
05.2023 - Current
- Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
- Developed strong rapport with clients through consistent follow-up and attention to detail.
- Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
- Collaborated with internal teams to resolve client issues quickly and efficiently.
- Monitored project progress against established timelines while proactively updating stakeholders on any potential setbacks or roadblocks.
- Primary Tasks include activating monitoring the Outlook, creating tickets and resolving the required deficiencies.
- Run minor SQL queries to determine which Deficiencies are resolved and which require immediate attention.
Admin Executive
Patterns
05.2022 - 04.2023
- Working on multiple Google Sheets for creating reports to submit to the Director
- Keeping a track of all submission deadlines and working according to the time frame for achieving the deadlines
- Creating the Cohort for classes with coordinating with the Admissions team Student Support Team
- Responsible for All emergency tasks as a Admin Executive
- Reporting to Director on the update of his daily tasks and the upcoming meeting and crucial deadlines
- Coordinating with the Internal Team to make sure that the assigned tasks are being completed on the appropriate time
- Daily tasks involve planning for compliance adherence for the considerable future.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
Sales
Patterns
05.2022 - 08.2022
- Daily Tasks include initiating chats and explain the technical aspects of the product to the customers or the resellers
- Create a quote and follow up for the sale
- Serving as the primary point of contact for Customers and Resellers
- Achieving the monthly targets for reviews and sales figures.
Customer Experience Specialist
Etech
11.2020 - 05.2022
- Engaging in live chats to prospective customer
- Explain the type of products offer by company
- Respond to multiple inbound chats; gather and verify required information as appropriate
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Built rapport with customers by consistently delivering excellent service, fostering long-term loyalty.
- Created a knowledge base for staff members that provided quick access to important company information, frequently asked questions, and troubleshooting guides; this resource served as an invaluable tool in helping employees quickly resolve customer queries.
- Communicate with customer using Internet and different software to give information regarding current Promotion, new or upgraded products
- Quote prices and encourage customers to buy
- Places orders
- Follow up with customers to assure satisfaction, respond to queries and solve the problem
- Developing a thorough understanding of the company’s products or service
- Serving as the primary point of contact for customers
- Responding to customer inquiries related to sales and service
- New sales
- Customer service
- Tracking customer orders
- Understanding the needs, emotions of customers
- Helping the company improve processes and interaction to create a positive customer experience
- Working in team to achieve target.
- Monitored customer feedback, identifying trends to improve product offerings and the overall customer experience.
Manager & Marketing In Charge
TARANGAA SOUTH CORNER
08.2017 - 01.2019
- Supervise work at all levels (Reception, Kitchen, Maids, Chef)
- Plan activities and allocate responsibilities to achieve the most efficient operating model
- Manage budgets/expenses, analyze and interpret financial information
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Monitor sales and profit
- Develop marketing strategy to promote hotel service
- Communicate with customer when needed
- Collaborate with parties such as suppliers, travel agencies, event/ conference partner for bulk order
- Deal with maintenance issues, shortages in staff or materials
- Inspect regularly the quality
- Customer feedback
- Market research.
Education
Diploma -
ITM Vocational University
Vadodara, Gujarat, India12.2020
Class X (GSEB) -
Baroda High School
Vadodara, Gujarat, India12.2015
Skills
- Python
- SQL
- Data Science and Analysis
- Microsoft Excel
- Statistical Analysis
Other
Skills: Ms office (Microsoft Office Word, Microsoft Office Power Point, Microsoft Office Excel), SQL, Python, MySQL Data Base
Languages: English, Gujarati, Hindi, Marathi
Personal Information
Gender: Male
Projects
Solar power Self generating grass cutting machine with proximity sensor National Integration
Volunteer Experience
- Volunteered The Children’s Day Ride for Autism Kids on 14th November,2019
- Cinematography for College Fest 2020
Certification
Data Science and Analytics: https://certificate.givemycertificate.com/c/ae1d3451-dadb-4b69-8336-f417f4b5e56b
AI and Automation in MS Excel:
https://drive.google.com/file/d/1QDZla-8C-zq_Y2bL33mwmzzPSKs-jlkn/view?usp=sharing
Timeline
Client Relationship Manager
ARCHER Transnational Systems Pvt. Ltd.
05.2023 - Current
Admin Executive
Patterns
05.2022 - 04.2023
Sales
Patterns
05.2022 - 08.2022
Customer Experience Specialist
Etech
11.2020 - 05.2022
Manager & Marketing In Charge
TARANGAA SOUTH CORNER
08.2017 - 01.2019
Diploma -
ITM Vocational University
Class X (GSEB) -
Baroda High School
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