Akhil Palappilli
Sales Manager
Kothamangalam
Summary
Experienced sales professional with a proven track record of delivering exceptional customer service and boosting revenue. Proficient in utilizing sales technologies, software, and CRM data to effectively identify and capitalize on sales opportunities. Known for personable communication and commitment to surpassing client expectations through proactive engagement and tailored solutions.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
4
4
Languages
Work History
Sales Business Manager
Livspace
10.2024 - Current
- Increased sales revenue by developing and implementing effective sales strategies.
- Provided ongoing training and mentorship to junior staff members, cultivating a culture of continuous learning within the organization.
- Enhanced customer satisfaction through consistent communication and responsive problemsolving.
- Utilized data-driven insights to refine sales tactics, leading to more efficient prospect targeting and improved close ratios.
- Negotiated profitable contracts to secure long-term clients and increase recurring revenue streams.
- Streamlined internal processes to improve efficiency, enabling faster response times for customer inquiries.
Customer Sales Officer/ Senior Sales Executive
Asian Paints
10.2023 - 04.2024
- Client Education & Engagement: Educated clients on services, materials, and products to drive informed decisions.
- Strategic Sales Planning: Developed and executed tailored sales strategies, leading to significant revenue growth.
- Post-Sale Service Excellence: Monitored and swiftly resolved service issues, ensuring high customer satisfaction.
- Customer Relationship Management (CRM): Interfaced with clients, prepared BOQs, and facilitated seamless project execution.
- End-to-End Customer Support: Managed queries, issues, and complaints until project completion, ensuring a smooth customer journey.
- Financial Accountability: Oversaw sales collection, including site booking amounts, showcasing financial acumen.
- Sales Conversion Rate: Achieved a remarkable 20% conversion rate by prospecting and converting leads into customers.
- Negotiation Skills: Negotiated favourable contract terms, fostering win-win outcomes for clients and the company.
Relationship Manager/ Senior Sales Executive
Homelane
04.2022 - 09.2023
- Customer Assistance: Greeted customers and helped with merchandise selection, accessory finding, and completing purchases.
- Customer Satisfaction: Maintained high satisfaction ratings by effectively addressing customer needs and queries.
- Sales Achievement: Secured ₹50 Lakhs in order book within the first month (Best Debutant Award).
- Spot Deal Closures: Achieved the highest number of spot deal closures in Q2 2022 (Speedster Award).
- Process Improvement: Streamlined internal processes by collaborating with operations teams, enhancing efficiency.
- Strategic Sales Plans: Developed and implemented strategic sales plans tailored to client needs, increasing sales revenue.
- Lead Generation: Utilized internal lead referral tools to generate new business opportunities.
- Post-Sale Support: Monitored service after sales and resolved issues promptly to ensure customer satisfaction.
Sales Executive
Rareminds
10.2021 - 03.2022
- Lead Generation: Utilized social media platforms such as LinkedIn, Facebook, and WhatsApp to generate new business opportunities.
- Negotiation & Remote Closing: Successfully negotiated deals and closed sales remotely.
- Business Tie-Ups: Established and maintained business tie-ups with various organizations for their recruitment requirements.
- Event Organization: Organized and hosted events to create client awareness and engagement.
- Presentations: Delivered presentations at various events to promote services and foster client relationships.
Intern
Rareminds
08.2021 - 09.2021
- Webpage Management: Managed and updated the company's webpage to ensure accurate and engaging content.
- Content Writing: Created content on various topics to support marketing efforts and enhance web presence.
- Poster Creation: Designed posters for various marketing events to attract and engage potential clients.
- Presentation Creation: Developed presentations for events to effectively communicate key messages and promote services.
General Steward
FLEET SHIPPING MANAGEMENT
01.2019 - 09.2019
- Accommodation Maintenance: Managed and maintained the accommodation of officers.
- Supply Management: Maintained and organized supplies within the ship's storeroom.
- Food and Beverage Service: Provided food and beverage service to the officers.
- Food Preparation Assistance: Assisted the Chief Cook with food preparations.
Intern
COURTYARD & FAIRFIELD BY MARRIOTT
04.2017 - 08.2017
- Food & Beverage Service Internship (3 months): Provided guest service in restaurants and banquets, ensuring customer satisfaction.
- Assisted in food and beverage operations, including setup and service.
- Maintained hospitality standards and upheld brand reputation.
- HR Internship (2 months): Managed employee files and ensured accurate documentation.
- Updated HR records and database management for personnel information.
- Assisted in event organization and planning, coordinating logistics and managing schedules.
Education
MBA - Sales & Marketing
TILAK MAHARASHTRA UNIVERSITY
01.2022 - 12.2022
Bachelor of Science - Maritime Hospitality Studies
MUMBAI UNIVERSITY
01.2018 - 12.2018
Skills
Sales expertise
Interests
Playing Chess
Swimming
Traveling
Cooking
Playing Cricket
Playing Badminton
Disclaimer
I hereby declare that the above mentioned information is correct to my knowledge and I clear the responsibility for the correctness of the same.
Personal Information
- Date of Birth: 04/10/97
- Nationality: Indian
- Marital Status: Single
Timeline
Sales Business Manager
Livspace
10.2024 - Current
Customer Sales Officer/ Senior Sales Executive
Asian Paints
10.2023 - 04.2024
Relationship Manager/ Senior Sales Executive
Homelane
04.2022 - 09.2023
MBA - Sales & Marketing
TILAK MAHARASHTRA UNIVERSITY
01.2022 - 12.2022
Sales Executive
Rareminds
10.2021 - 03.2022
Intern
Rareminds
08.2021 - 09.2021
General Steward
FLEET SHIPPING MANAGEMENT
01.2019 - 09.2019
Bachelor of Science - Maritime Hospitality Studies
MUMBAI UNIVERSITY
01.2018 - 12.2018
Intern
COURTYARD & FAIRFIELD BY MARRIOTT
04.2017 - 08.2017
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