Akhil Pateriya
Manager -Corporate Relationship and Business Development
Gurugram
Summary
To leverage extensive experience in corporate relations to drive organizational success and enhance client satisfaction. A confident leader with excellent interpersonal and communication skills, I am adept at building and nurturing relationships, promoting teamwork, and navigating complex challenges. Highly adaptable, with a proven track record of problem-solving and making strategic decisions that lead to successful project outcomes through effective planning and resource management.
Accomplished Manager of Corporate Relationships with extensive experience in client relationship management, business development, and strategic planning. Proven success in leading teams, negotiating contracts, and delivering tailored HR solutions that meet client needs. Expertise in market research, data analysis, and competitive intelligence to drive business growth. Adept at managing the full lifecycle of client engagements and ensuring high-quality service delivery. Strong leadership abilities with a focus on mentoring teams and fostering collaboration across departments.
Overview
12
12
years of professional experience
2013
2013
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Manager-Corporate Relationship
Samalkha Group
11.2024 - Current
- As a Corporate Relationship Manager at Samalkha Group, I oversee one of the key verticals that is integral to Corporate Governance, Business Strategy Development, Resource Allocation, Risk Management, Process Optimization, Project Management, Quality Control, Financial Oversight, People Management, Innovation and Change Management, and Customer and Market Focus
- My role is dynamic and multifaceted, demanding a strategic blend of leadership, technical expertise, and business acumen to drive organizational success and foster continuous growth
- Build, maintain, and strengthen relationships with existing corporate clients, acting as the primary point of contact for all client needs
- Ensure high levels of client satisfaction by addressing concerns promptly, providing solutions, and acting as a trusted advisor
- Regularly communicate with clients to understand their business objectives, challenges, and HR needs to offer tailored solutions
- Organize client meetings, business reviews, and feedback sessions to maintain continuous engagement and improve service offerings
- Identify new business opportunities with existing and potential clients, contributing to revenue growth by expanding the company's client portfolio
- Lead contract negotiations, RFPs (Requests for Proposals), and the creation of customized proposals to meet client needs
- Collaborate with the sales and marketing teams to generate leads, promote services, and convert opportunities into long-term corporate partnerships
- Track key business metrics and client performance to ensure targets are met and exceeded
- Oversee the execution of services for corporate clients, ensuring that all deliverables are met on time and within budget
- Manage the full lifecycle of client engagements, from onboarding and contract management to service delivery and final reporting
- Work closely with internal teams (HR, recruitment, training, operations, etc.) to ensure that solutions are delivered efficiently and meet client expectations
- Monitor the quality of services provided and implement corrective actions as necessary to ensure consistent and high-quality service delivery
- Conduct thorough assessments of client needs, challenges, and business objectives to recommend appropriate solutions, products, and services
- Collaborate with internal teams (product, HR, and technology departments) to develop customized solutions based on client feedback and market trends
- Ensure that the services offered are aligned with client expectations and contribute to their overall organizational goals
- Lead the preparation and management of client contracts, ensuring that terms and conditions are aligned with both client requirements and company policies
- Review and negotiate terms of contracts to ensure favorable outcomes for both parties
- Prepare detailed proposals and presentations for prospective clients, ensuring clarity of service offerings and pricing structures
- Develop strategic account plans that align with both the client's goals and the company's objectives
- Define key performance indicators (KPIs) and metrics to measure the success of each account and service offering
- Identify opportunities for upselling and cross-selling additional services to existing clients
- Work with leadership to define long-term strategies for growing the corporate client base and increasing profitability
- Stay updated on market trends, industry developments, and competitor activities to offer clients innovative and competitive HR solutions
- Conduct regular competitor analysis to understand industry best practices and incorporate these insights into corporate relationship strategies
- Provide feedback to product and service teams on client needs and competitor offerings to help refine the company's market positioning
- Lead and mentor a team of Corporate Relations Executives or Account Managers, providing guidance, support, and coaching
- Foster a collaborative work environment between corporate relations and other departments to ensure smooth service delivery
- Conduct regular performance reviews and set clear objectives for team members to ensure high levels of productivity and client satisfaction
- Prepare and present regular reports on account status, business performance, and client feedback to senior management
- Ensure that all client interactions, contracts, and communications are properly documented and stored in CRM or project management tools
- Generate performance analytics and insights for clients, demonstrating the ROI of services and highlighting areas for further collaboration
- Organize client events, webinars, seminars, or workshops to engage clients and demonstrate thought leadership in HR solutions
- Represent the company at industry events, conferences, and networking forums to expand the brand's visibility and influence in the market
- Build relationships with key stakeholders and decision-makers within client organizations to ensure a deep understanding of their evolving needs
- Identify potential risks to client relationships, such as service delivery delays, budget overruns, or dissatisfaction, and take proactive steps to mitigate them
- Address and resolve any issues or conflicts that may arise between the company and clients, ensuring that solutions are found to maintain trust and long-term collaboration
Assistant Manager- Assessment Solutions
IRIS Corporate Solutions Pvt. Ltd.
01.2024 - 11.2024
- As an Assistant Manager-Assessment Solutions, I played a supportive yet key role in the development, implementation, and management of assessment solutions within the organization
- While assist senior management, my responsibilities often involve day-to-day operations, coordination with NSDC SSC, Training Provider, other clients, and optimization of assessment processes
- Manage and foster relationships with key corporate clients to deliver customized HR solutions and meet client business objectives
- Drive business development efforts by identifying new corporate clients, preparing proposals, and securing contracts
- Oversee the implementation and execution of HR services, ensuring high-quality service delivery and meeting client KPIs
- Prepare and present detailed reports on client satisfaction, service performance, and business opportunities
- Collaborate with internal teams to ensure smooth operations and efficient delivery of HR services
- Monitor market trends and competitor activity to propose innovative solutions and maintain competitive advantage
- Handling end to end process of the assessment with TP's & SSC's
- Maintaining all the MIS part
- Sharing the daily, weekly, monthly MIS reports with all Sector Skill Councils
- Briefing the IT support training to the assessor
- Working on SDMS portal (NSDC) for assessments
- Creating Management dashboard on daily progress for various projects
Assistant Manager-Operations
Zaclon India Limited
06.2017 - 01.2024
- One of the key vertical in Zaclon India Limited is Critical To Quality team-Commercial and Operational, which looks after coordination with all Sector Skill Councils specially Aeronautics SSC, Logistics SSC, AMHSSC, NASSCOM, RASCI, TSSC, ASCI for Quality Monitoring, curriculum alignment, affiliation, TOT( Training of the trainers), assessment & certification
- It also takes care of trainer recruitment, compliance to quality parameters, placement content development, Networking, Programming, RDBMS and MYSQL
- Leading Sector Skill Council engagement (Curriculum Alignment, Affiliation, Assessment & Certification) for all projects at Zaclon India Limited i.e DDU-GKY, STAR Scheme, NULM, PMKVY, CSR Projects, ESDM, NRLM,NDLM, Vocational Training etc
- Coordination with Quality Assurance & Standards Team, Sector Skill Council, NSDC for aligning content, maintaining Training Material Compendium, course approval etc
- Due diligence, Networking, Database Management on SQL and quality monitoring of various projects
- Creating content (Curriculum Template, Training Delivery Plan, Trainer Guide, Participant Handbook, Session Plan etc) with National Occupational Standards
- Maintaining trackers like Batch Control Master, Assessment Tracker etc
- Strong work experience in understanding business change needs and assessing the impact of those changes
- Effective verbal and written communicator with clarity of thoughts and expressions
- Ability to understand the client and their requirements through clear written and verbal communication
Team Lead-Sales & Operation
Gurumangalam Education Pvt. Ltd.
11.2014 - 06.2017
- One of the key vertical in this organization is Critical To Quality (CTQ) team, which looks after coordination with all Sector Skill Councils for curriculum alignment, affiliation, TOT, assessment & certification
- Managed organizational resources to meet administrative and operational needs whilst adhering to budgetary guidelines and meeting quality and schedule demands
- Modelled business processes to identify strengths, weaknesses and opportunities for improvement
- Monitored staff performance and developed improvement plans
- Turned corporate mandates into actionable directives for mid- and low-level staff
- Set up business contracts, obtained signatures and processed paperwork
- Supervised supply purchases, management and tracking in line with budgetary requirements
- Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results
- Attended conventions to represent organization, gather information and help build new partnerships
- Sourced vendors and suppliers for business needs and negotiated terms for optimum service delivery
- Advised senior management on facilities needs and delivered ongoing operational support
Senior Executive
Mfeeld technologies
02.2014 - 11.2014
- As an Senior Executive -Assessment Solutions typically oversees the development, implementation, and management of assessment tools and solutions within an organization, particularly in educational, corporate, or training settings
- My role focuses on ensuring that the assessment processes align with organizational goals and meet industry standards
- Developed and maintained strong relationships with regulatory bodies, ensuring compliance with all legal and industry standards
- Conducted comprehensive market analysis to identify emerging trends, guiding the company's strategic direction and investment decisions
- Briefing the IT support training to the assessor
- Working on SDMS portal (NSDC) for assessments
- Initiating the background check to front-end team
- Report generation and final report sent back to clients
Executive
Techno USA Pvt. Ltd.
08.2012 - 01.2014
- As an executive in an IT firm plays a crucial role in shaping the company's strategy, ensuring operational efficiency, and driving technological innovation
- Setting the vision, goals, and long-term strategy for the firm, aligning it with market trends and customer needs
- Building strong client relationships, identifying new business opportunities, and overseeing marketing and sales strategies to expand the firm's market reach
- Leading technological innovation, ensuring the adoption of emerging technologies, and overseeing product development and cybersecurity
- Reporting to board members, investors, and other stakeholders, and managing the company's public image and reputation
Education
B.E. - Information Science & Engineering
Visvesvaraya Technical University
Belgaum, KarnatakaClass XII Examination - Science stream
Misshill Higher Secondary School
Class X Examination - undefined
Excellence School
Skills
Corporate Relations Management
Client Acquisition & Retention
Business Development & Sales
Strategic Planning & Execution
Team Leadership & Coordination
Client Consultation & Needs Analysis
Project Management
HR Solutions & Talent Management
Market Research & Industry Trends
Data Analysis & Reporting
Business strategy
Contract development and management
Microsoft Office Suite expertise
Staff mentoring
Issue resolution
Project Delivery
Team coaching
Issue and conflict resolution
Financial reporting
Customer-facing leadership
Budgetary governance
Regulatory requirements understanding
Customer relationship building
Outstanding customer service
Client account management
Certification
RDBMS concepts and Oracle, 01/01/11, System Solution Center, Kolkata, Grade A
Primary Assets
- Good observation & analytical skills
- Documentation skills
- Innovative ideas
- Positive attitude
- Believe in teamwork
- Flexibility in approach
Personal Information
- Date of Birth: 01/16/90
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Manager-Corporate Relationship
Samalkha Group
11.2024 - Current
Assistant Manager- Assessment Solutions
IRIS Corporate Solutions Pvt. Ltd.
01.2024 - 11.2024
Assistant Manager-Operations
Zaclon India Limited
06.2017 - 01.2024
Team Lead-Sales & Operation
Gurumangalam Education Pvt. Ltd.
11.2014 - 06.2017
Senior Executive
Mfeeld technologies
02.2014 - 11.2014
Executive
Techno USA Pvt. Ltd.
08.2012 - 01.2014
Class XII Examination - Science stream
Misshill Higher Secondary School
Class X Examination - undefined
Excellence School
B.E. - Information Science & Engineering
Visvesvaraya Technical University
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