Akhil Raj

• Hands-On Experience:
  Operations Management: Led operations teams and maintained client relations in the Intellectual Property and Enforcement domain for six months.
  
• Skills and Expertise:
  Team Leadership and Management
  Tools and Dashboard Testing
  Task Management
  
• Coordination and Training:
  Coordinating Training Sessions
  Various Tasks Related to Team Management
  
• Specific Tasks:
  Team Management
  Data Management
  Operations Process Setup
  Client Handling and Communication
  Excel and Google Sheets
  Data Searching and Visualization
  
• Tools Used:
  Jira
  Slack
  Razorpay
  Microsoft Teams
  Outlook
  LinkedIn Sales Navigator
  

• Senior Data Analyst - Market Research (1.5 Years)
  
  Accomplishments:
• Led successful data mining initiatives, extracting valuable insights to enhance market research projects.
  
• Contributed significantly to increasing lead generation efficiency for the CATI Team.
  
• Implemented streamlined data cleaning processes, resulting in improved data accuracy.
  
• Played a pivotal role in formulating and executing successful market research strategies.
  
  Responsibilities:
  
• Data Mining:
  Applied advanced data mining techniques to extract valuable insights from diverse datasets.
  
• Lead Generation for CATI Team:
  Pioneered lead generation initiatives, providing crucial support to the Computer-Assisted Telephone Interviewing (CATI) Team.
  
• Data Cleaning:
  Executed thorough data cleaning methodologies, ensuring the accuracy and reliability of our research datasets.
  
• Data Management:
  Managed and organized vast datasets, improving accessibility and efficiency.
  
• Secondary Research:
  Conducted thorough secondary research to gather pertinent information, contributing significantly to comprehensive market analyses.
  
• Excel and Google Sheets:
  Utilized advanced functionalities in Excel and Google Sheets to streamline data analysis, visualization, and reporting for improved efficiency.
  
• Formulation:
  Worked alongside diverse teams to develop data-oriented strategies for market research projects.
  
• Awards and Recognition
  Extra Miler Award:
  Recognized for exceptional dedication and outstanding performance, receiving the Extra Miler Award for consistently going above and beyond in delivering high-quality work and contributing to the success of market research initiatives.

• Experienced in conducting extensive market analysis, proficiently collecting and evaluating data from diverse sources.
• Skilled in generating detailed reports, maintaining efficient databases, and staying updated on market dynamics.
• Committed to delivering essential data for informed decision-making in evolving market scenarios.

Roles & Responsibilities
Secondary Research:
Conducted extensive secondary research to gather relevant information and insights crucial for research projects.

Lead Generation for CATI Team:
Implemented strategies to boost lead generation, assisting the Computer-Assisted Telephone Interviewing (CATI) Team in reaching and acquiring new respondents.

Data Management:
Managed and organized research data to ensure accuracy, easy access, and efficient data flow.

Data Entry:
Conducted detailed data entry tasks, ensuring the accurate input of research findings and the maintenance of comprehensive databases for easy referencing.

Team Handling:
Guided and supervised a team of researchers, nurturing a collaborative atmosphere and ensuring our projects met their goals through effective coordination.

Customer Response Executive

Enquiry Resolution:

Effectively addressed customer enquiries for Dish TV users nationwide, ensuring swift and satisfactory resolutions.

Lead Generation Expertise:

Focused on guiding customers through the shift from Standard Definition (SD) to High Definition (HD) connections for Dish TV services. This assistance led to a substantial sales boost and notably elevated customer satisfaction and experience.