Akhil Raveendran

Thrissur,India

Summary

Experienced Housekeeping Attendant with a demonstrated history of improving cleaning efficiency and guest satisfaction. Proven ability in leading housekeeping operations with a focus on quality control, team leadership, and guest relations. Skilled in staff training, scheduling, and fostering an environment of health and safety compliance. Adept at implementing process improvements to enhance hotel operations and customer service standards.

Certification

Certification in Health and Safety Standards Compliance
Certification in Hotel Management Systems (PMS) Use

Skills

Technical: Housekeeping Operations, Inventory Management, Preventative Maintenance, Compliance, Health and Safety Standards
Analytical: Process Improvement, Quality Control, Problem-solving, Decision-making, Budgeting
Leadership: Team Leadership, Staff Training, Performance Management, Supervisory Experience, Vendor Management

Communication: Communication Skills, Interpersonal Skills, Customer Service, Guest Relations, Conflict Resolution
Organizational: Scheduling, Organizational Skills, Time Management, Prioritization, Attention to Detail

LANGUAGES

English

Malayalam

Hindi

Work history

Housekeeping Attendant

One and Only The Palm Dubai

Dubai

2022.11 - 2024.09

Achieved high levels of guest satisfaction, contributing to 15% increase in repeat bookings by consistently delivering high-quality cleaning services.
Enhanced cleaning process efficiency by 20% by implementing streamlined procedures that minimized waste.
Demonstrated strong teamwork, collaborating with departments leading to 10% improvement in service delivery.
Successfully resolved over 50 guest complaints by addressing issues professionally and courteously.
Maintained safe environment following health protocols, reducing incident reports by 25%.
Contributed to hotel cleanliness, leading to 18% increase in guest positive feedback.

Housekeeping Attendant

Niramaya Resorts Kerala

Kottayam, Kerala

2022.02 - 2022.08

Maintained high room standards; resulted in 95% cleanliness rating in guest surveys.
Efficiently managed supply inventory, reducing supply costs by 10%.
Directed daily room cleaning activities, achieving 98% timeliness rate.
Ensured all public areas were cleaned, improving guest satisfaction by 12%.

Housekeeping Trainee

North Seven Hotel

Ernakulam, Kerala

2020.12 - 2021.03

Successfully assisted deep-cleaning initiatives, increasing property cleanliness ratings by 20%.
Mastered linen management, optimizing closet organization for team efficiency.
Implemented laundry sorting techniques, cutting costs by 15%.

Education

Diploma - Hotel Management

Rajadhani Institute of Hotel Management

Trivandrum, Kerala