Akhil Samju
Ernakulam,Kerala
Summary
Experienced mechanical engineering professional with over 11 years in the Techno-Commercial field, specializing in the Automotive sector focusing on Tyres and Batteries. Dedicated to providing top-notch customer satisfaction and consistently meeting demanding business goals.
Overview
12
12
years of professional experience
Work History
Regional Service Manager
CEAT Tyres
04.2022 - Current
- Focus on expanding the CV business by acquiring new fleet customers and enhancing the retention of existing ones.
- Achieve excellence in channel engagement by implementing efficient strategies for claim management.
- The growth of CFS businesses, monitoring of product performance, and enhancement of service quality in fleet operations.
- OEM business expansion and service assistance play a substantial role, supported by extensive training programs.
- Conducting claim reinspecting, CFA Audit, and dealer claim training significantly minimizes Wrong adjustments.
- Effective team management is essential to drive business growth and promote the utilization of online fleet applications.
- Focusing on CPKM metrics, fuel efficiency strategies, and the implementation of tubeless fittings in targeted fleets can further advance operational success.
Warranty Claims Coordinator
Al Dobowi Group
09.2019 - 01.2021
- Manage warranty claims for batteries and tires throughout the UAE, addressing customer issues and minimizing complaints.
- Conduct brand and customer-specific analyses on claims, and implement strategies to reduce customer dissatisfaction
- Oversee technical teams and claim assistants to ensure timely product inspections and settlements.
- Compile accurate warranty data and provide monthly reports to the product head and CFO.
Business Development Executive (Techno-Commercial)
Apollo Tyres
01.2013 - 02.2019
- Enhancing your business growth can be achieved through strategic channel sales focusing on fleet acquisition and retention.
- Management of relationships with business partners, key customers, and market influencers.
- Implement promotional efforts for products within the designated region.
- Complaint handling, Claim inspection, preventive Measures and Conduct Trainings.
- Educate end-users on the concept of Cost Per Kilometer (CPKM), the importance of selecting appropriate applications, best practices for vehicle maintenance, strategies for fuel savings, and the methods for monitoring product performance.
- Broaden the service network and increase customer interaction across the region to improve support for clients.
Education
B.E - Mechanical
V.M.K.V Engineering College
Salem, Tamilnadu04.2012
Higher Secondary Education -
Dpt. Of Higher Education, Govt. of Kerala
Kerala03.2008
10th - C.B.S.E
Jawahar Navodaya Vidhyalaya
Alappuzha, Kerala03.2006
Skills
- Customer service
- Techno commercial
- Data analysis
- Sales and marketing
- Customer retention
- Product presentation
- Team handling
- Customer acquisition
- MS Office
- CRM
Training
- Product technical training, Apollo Tyres Ltd., 01/14/13 - 01/29/13
- Product & Behavioral training, Apollo Tyres Ltd., 01/20/18 - 01/30/18
- Vehicle Familiarization training, Volvo Eicher, 09/23/13 - 09/25/13
- Vehicle Familiarization Training, Ashok Leyland, 12/14/17 - 12/16/17
- Soft skills training, HP, 50 Hours
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Tamil
Intermediate (B1)
Personal Information
- Father's Name: Samju C G
- Mother's Name: Minimol
- Date of Birth: 18/09/90
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Hobbies and Interests
- Travel, explore and meet new people.
- Reading books and flight studies.
- Social activities.
Timeline
Regional Service Manager
CEAT Tyres
04.2022 - Current
Warranty Claims Coordinator
Al Dobowi Group
09.2019 - 01.2021
Business Development Executive (Techno-Commercial)
Apollo Tyres
01.2013 - 02.2019
10th - C.B.S.E
Jawahar Navodaya Vidhyalaya
B.E - Mechanical
V.M.K.V Engineering College
Higher Secondary Education -
Dpt. Of Higher Education, Govt. of Kerala
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