Akhil Sethi
New Delhi
Summary
Conscientious Branch Operations Manager who courteously provides a variety of banking services to customers and oversees all major banking operations. Adept at applying effective management skills. Specialize in working in a fast-paced environment to meet customer needs and ensure efficient banking operations. Organized Banking Operations Efficiently within timelines. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management and providing compliance effectively.
Overview
16
16
years of professional experience
Work History
Operations Manager, Banking Finance
HDFC BANK
9 2022 - Current
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Processed customer transactions promptly, minimizing wait times.
- Processed Forex Remmittance Transactions and issuance of Forex Cards to the customers.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated customers on use of banking website and mobile apps.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
Branch Operations Manager
RBL Bank
11.2018 - 09.2022
- Performing account reconciliations, including bank reconciliations, balance sheet accounts, etc
- Providing support for internal and external financial audits and ensuring that the compliances are adhered in all the operational activities of the Branch.
- Managing & ensuring smooth running of operations and maintaining a zero-defect approach in Branch banking.
- Authorizing Account opening forms after complete scrutiny of KYC
- Streamlining various processes at teller counters in terms of clearing and cash and other areas in the branch
- Supervising all cash and Non-Cash transactions like DD/MC, fund transfer etc
- Lead a result-oriented team and is responsible for managing the Branch profitability, ensuring high quality service and Customer Relationship Management and operations.
- Review of suspense and dummy accounts and ensuring compliance with Banking rules, regulations, and procedures, ensuring clarity of business objectives among staff.
- Own all Branch - banking objectives and overall branch supervision, ensure achievement of overall Branch Targets by generating business and cross sales
- Key Customer Relationship Management & supervision of all High-Net-worth customer programs
- Monitoring of dummy, suspense and deferred A/c’s, A/c payable/receivables
- Following the process/procedure of the bank & ensuring compliance to rules & regulations of the bank including latest circulars and notifications
- Handling of Customer Complaints and providing the best possible solution for their complaints or queries.
Assistant Manager
Indian Bank
08.2016 - 10.2018
- Responsible for Month end closing activities, in compliance with company accounting policies
- Preparing journal entries and accounting corrections/ reclassifications to ensure accurate accounting records
- Working closely with other departments to ensure Purchase order accruals are accurate and complete
- Assisting with preparation of work papers as required by external auditor
- Undertaking ad-hoc reporting and analysis requested by management
- Adhering to company guidelines and procedures and policies relating to GL functions and reporting requirements
- Preparing various compliances of Banking Company w.r.t to the Branch
- Marketing of various Digital channels of Banking to the existing customers and non- customers
- Authorizing of vouchers and cheques in the Branch
- Assist in Preparation of Eligibility of the customer for various Loans like Educational Loans,
- Home Loans Vehicle Loans, Personal loans etc
- Educating the customers of various Frauds and precautions to be taken to avoid such frauds in Bank accounts, Debit Cards, Internet Banking etc
- Updating of various KYC documents for the customers
- Opening of various Deposits accounts like Savings, Current, Fixed, etc.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Audit Assistant
Sharma Agarwal & Co.
04.2008 - 12.2012
- Assist in Preparation of Financial Statements
- Assist in Preparation of various Tax returns for various clients in GST, VAT , income tax, etc within timelines
- Filing of ROC (Registrar of Companies) returns and compliances for various companies and ensure IFC compliance in accounting process
- Assist in finding out the gaps between Integration of Lending System & Accounting System and fix it
- Preparing Checklist for maintaining Internal Control and assist in conducting of Audit in various Firms like Kazo Fashion Limited, Jaypee Cements Private Limited, Adie Browson Limited , etc
- Recording of Accounts Data in tally ERP 9 , Busy software applications
- Daily tallying of ledger security scrutiny
- Responsible to carry out internal audit at various organizations
- Have filed returns like GST returns,GSTR1 / GSTR3B & Annual returns.
- Handling of GST portal - Cash / Credit in the organization
- Filing of TDS return 24Q, 26Q
- Provided feedback to corporate management concerning findings and recommendations resulting from assessments or projects.
- Established audit and internal control procedures and recommended process improvements to address issues.
- Completed and filed returns with tax departments at local, state, and federal levels.
Education
Certificate in NISM Series – V A Mutual Fund Distributors Under SEBI Regulations -
National Institute of Securities Markets (NISM)
Certificate in Junior Associate of Banking Finance -
Indian Institute of Bankers (JAIIB)
Certificate -
Insurance Regulatory Development of India
07.2022 - 07.2022
Licentiate Certificate in Professional Insurance.
Insurance Institute of India
09.2023
MBA - Finance & HR
Swami Vivekanand Subharti University
Meerut (U.P.) 04.2001 -
Professional Competence Course - Financial Accounting, Taxation
Institute of Chartered Accountants of India
Delhi 04.2001 -
Bachelor of Commerce - Financial Accountancy, Taxation
Appejay School of Management
Dwarka , New Delhi 04.2001 -
Skills
To ensure that operational and front office activities run smoothly and carried out
Appropriately This includes operational tasks such as authorizing transactions and checking
Reports Handle reconciliation of accounts and departmental coordination
Effectively communicating with team members at all levels to improve staff performance and
Manage budgets, planning and auditioning that relate to personnel management
Develop and review existing policies and procedures
Finnacle
MS Excel
MS Powerpoint
Tally- ERP
Languages
English
Hindi
Timeline
Certificate -
Insurance Regulatory Development of India
07.2022 - 07.2022
Branch Operations Manager
RBL Bank
11.2018 - 09.2022
Assistant Manager
Indian Bank
08.2016 - 10.2018
Audit Assistant
Sharma Agarwal & Co.
04.2008 - 12.2012
MBA - Finance & HR
Swami Vivekanand Subharti University
04.2001 -
Professional Competence Course - Financial Accounting, Taxation
Institute of Chartered Accountants of India
04.2001 -
Bachelor of Commerce - Financial Accountancy, Taxation
Appejay School of Management
04.2001 -
Operations Manager, Banking Finance
HDFC BANK
9 2022 - Current
Certificate in NISM Series – V A Mutual Fund Distributors Under SEBI Regulations -
National Institute of Securities Markets (NISM)
Certificate in Junior Associate of Banking Finance -
Indian Institute of Bankers (JAIIB)
Licentiate Certificate in Professional Insurance.
Insurance Institute of India
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