Akhil Sethi
New Delhi
Summary
Results-oriented Operations Manager with strong skills in data analysis and financial reconciliation, committed to enhancing customer satisfaction and optimizing processes.
Overview
17
17
years of professional experience
Work History
Operations Manager, Banking Finance
HDFC BANK
09.2022 - Current
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated customers on use of banking website and mobile apps.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
Branch Operations Manager
RBL Bank
11.2018 - 09.2022
- Performing account reconciliations, including bank reconciliations, balance sheet accounts, etc
- Providing support for internal and external financial audits and ensuring that the compliances are adhered in all the operational activities of the Branch.
- Managing & ensuring smooth running of operations and maintaining a zero-defect approach in Branch banking.
- Authorizing Account opening forms after complete scrutiny of KYC
- Streamlining various processes at teller counters in terms of clearing and cash and other areas in the branch
- Supervising all cash and Non-Cash transactions like DD/MC, fund transfer etc
- Lead a result-oriented team and is responsible for managing the Branch profitability, ensuring high quality service and Customer Relationship Management and operations.
- Review of suspense and dummy accounts and ensuring compliance with Banking rules, regulations, and procedures, ensuring clarity of business objectives among staff.
- Own all Branch - banking objectives and overall branch supervision, ensure achievement of overall Branch Targets by generating business and cross sales
- Key Customer Relationship Management & supervision of all High-Net-worth customer programs
- Monitoring of dummy, suspense and deferred A/c’s, A/c payable/receivables
- Following the process/procedure of the bank & ensuring compliance to rules & regulations of the bank including latest circulars and notifications
- Handling of Customer Complaints and providing the best possible solution for their complaints or queries.
Assistant Manager
Indian Bank
08.2016 - 10.2018
- Responsible for Month end closing activities, in compliance with company accounting policies
- Preparing journal entries and accounting corrections/ reclassifications to ensure accurate accounting records
- Working closely with other departments to ensure Purchase order accruals are accurate and complete
- Assisting with preparation of work papers as required by external auditor
- Undertaking ad-hoc reporting and analysis requested by management
- Adhering to company guidelines and procedures and policies relating to GL functions and reporting requirements
- Preparing various compliances of Banking Company w.r.t to the Branch
- Marketing of various Digital channels of Banking to the existing customers and non- customers
- Authorizing of vouchers and cheques in the Branch
- Assist in Preparation of Eligibility of the customer for various Loans like Educational Loans,
- Home Loans Vehicle Loans, Personal loans etc
- Educating the customers of various Frauds and precautions to be taken to avoid such frauds in Bank accounts, Debit Cards, Internet Banking etc
- Updating of various KYC documents for the customers
- Opening of various Deposits accounts like Savings, Current, Fixed, etc.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Audit Assistant
Sharma Agarwal & Co.
04.2008 - 12.2012
- Assist in Preparation of Financial Statements
- Assist in Preparation of various Tax returns for various clients in GST, VAT , income tax, etc within timelines
- Filing of ROC (Registrar of Companies) returns and compliances for various companies and ensure IFC compliance in accounting process
- Assist in finding out the gaps between Integration of Lending System & Accounting System and fix it
- Preparing Checklist for maintaining Internal Control and assist in conducting of Audit in various Firms like Kazo Fashion Limited, Jaypee Cements Private Limited, Adie Browson Limited , etc
- Recording of Accounts Data in tally ERP 9 , Busy software applications
- Daily tallying of ledger security scrutiny
- Responsible to carry out internal audit at various organizations
- Have filed returns like GST returns,GSTR1 / GSTR3B & Annual returns.
- Handling of GST portal - Cash / Credit in the organization
- Filing of TDS return 24Q, 26Q
- Provided feedback to corporate management concerning findings and recommendations resulting from assessments or projects.
- Established audit and internal control procedures and recommended process improvements to address issues.
- Completed and filed returns with tax departments at local, state, and federal levels.
Education
Professional Examination - Licentiate Certificate in Professional Insurance.
Insurance Institute of India
Mumbai09.2023
MBA - Finance & HR
Swami Vivekanand Subharti University
Meerut (U.P.) 05.2023
Certificate in NISM Series – V A Mutual Fund Distributors Under SEBI Regulations -
National Institute of Securities Markets (NISM)
Mumbai08-2021
Certificate -
Insurance Regulatory Development of India
Mumbai08-2021
Certificate in Junior Associate of Banking Finance -
Indian Institute of Bankers (JAIIB)
Mumbai05-2017
Integrated Professional Competence Course - Financial Accounting
The Institute of Chartered Accountants of India
New Delhi, CA07.2011
Bachelor of Commerce -
Apeejay School Of Management
New, Delhi06.2008
Skills
- Data analysis and presentation
- Financial reconciliation
- Effective communication
- Process improvement
- Team coordination
Timeline
Operations Manager, Banking Finance
HDFC BANK
09.2022 - Current
Branch Operations Manager
RBL Bank
11.2018 - 09.2022
Assistant Manager
Indian Bank
08.2016 - 10.2018
Audit Assistant
Sharma Agarwal & Co.
04.2008 - 12.2012
Professional Examination - Licentiate Certificate in Professional Insurance.
Insurance Institute of India
MBA - Finance & HR
Swami Vivekanand Subharti University
Certificate in NISM Series – V A Mutual Fund Distributors Under SEBI Regulations -
National Institute of Securities Markets (NISM)
Certificate -
Insurance Regulatory Development of India
Certificate in Junior Associate of Banking Finance -
Indian Institute of Bankers (JAIIB)
Integrated Professional Competence Course - Financial Accounting
The Institute of Chartered Accountants of India
Bachelor of Commerce -
Apeejay School Of Management
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