AKHIL S KUMAR

Responsibilities:

• Played a key role in the implementation of a new CRM system that improved efficiency within the department by reducing manual data entry requirements.
• Partnered with sales teams to provide critical insights into customer needs, which led to increased upselling opportunities and further revenue generation.
• Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
• Managed high call volumes while maintaining a calm demeanor and ensuring timely resolutions.
• Assisted in training new staff members on company policies, procedures, and best practices for delivering exceptional customer service.

Responsibilities:

• Supervise and lead a production team during designated shift.
• Manage and monitor production processes to ensure efficiency and adherence to SOPs.
• Maintain product quality through regular checks and inspections.
• Identify and address training needs for production staff.
• Maintain effective communication with other supervisors and cross-functional teams.

Responsibilities:

• Evaluating performance and stability of the game.
• Maintaining detailed bug records and reporting findings to the development team.
• Verifying compatibility across platforms and devices.
• Facilitating effective communication with developers and stakeholders.
• Assessing usability and user interface issues.

Responsibilities:

• Operational management and team supervision
• Provide excellent customer service and sales promotion
• Inventory control and health/safety compliance
• Handle cash transactions accurately and resolve operational issues and challenges
• Enforce safety guidelines for employees and customers