Strategic and results-oriented Program Manager with over 7 years of international experience leading high-visibility projects in technology and gaming. Adept at stakeholder management, operational optimization, and product delivery. Recognized for driving process improvements, maximizing team performance, and consistently delivering measurable business outcomes. Expert in Agile and cross-functional leadership, with a proven track record of aligning projects with organizational vision and exceeding delivery targets.
Overview
7
7
years of professional experience
1
1
Certification
Work History
RNG Roadmap Manager
IVY Comptech
Hyderabad
05.2021 - 06.2024
Built and maintained global RNG content roadmap, contributing to 7% increase in user engagement and 10% higher content retention.
Coordinated with content, development, marketing, and operations to improve project delivery by 10%.
Facilitated roadmap alignment and efficiency gains through cross-functional workshops (improved project alignment by 5%).
Delivered 95% on-time updates for RNG games through collaborative execution.
Games Executive
IVY Comptech
Hyderabad
Delivered game requirements for 14+ regions, reduced compliance issues by 20%, and achieved regulatory standards.
Launched over 2,092 games in Q3, significantly boosting user engagement metrics.
Reduced customer support escalations by 10% through proactive communication and risk assessment.
Streamlined project timelines and improved client satisfaction by mitigating obstacles early.
Designed and implemented chatbot conversational pathways using SQL-driven logic and managed relational databases, delivering personalized, data-driven experiences that increased customer satisfaction by 15%.
Enhanced project efficiency and delivery speed by 15% via workflow streamlining and adoption of JIRA, Kanban, and DevOps.
Reduced average handling time by 15% as a Conversation UX Engineer and Business Analyst.
Improved team productivity by 2 hours/week through effective meeting and record management.
Agile Lead - Foundation Strategic Change and Tech at Entain India (formerly Ivy Comptech Private Limited)Agile Lead - Foundation Strategic Change and Tech at Entain India (formerly Ivy Comptech Private Limited)